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Visitor

Posts: 1

Registered: ‎09-23-2012

What does the phrase "Limited Access" mean when I connect to my hot spot on my phone?

‎09-23-2012 11:47:36 AM

ACE - Expert

Posts: 50,352

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Registered: ‎06-01-2004

My Device: LG

Re: What does the phrase "Limited Access" mean when I connect to my hot spot on my phone?

‎09-23-2012 01:51:35 PM

what phone are you using?.

AT&T's return policy has changed effective 10/07/12. You have 14 days to return the device & cxl without a ETF. Policy info HERE.

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Visitor

Posts: 15

Registered: ‎08-07-2008

Re: What does the phrase "Limited Access" mean when I connect to my hot spot on my phone?

‎09-25-2012 11:58:37 AM

Other information that will help:

What Operating System are you using? Windows 7? MacOS?

I am guessing that you are using Windows 7... and your getting a little yellow "!" on the networking icon in your system tray when this happens.

Windows 7 sends out a ping (or other connection) to a site to see if your connection is able to talk to the internet, this is refered to as the IP Helper service. The site it is connecting to test might be being blocked by att... you can disable that test by doing this:

1. hold the Windows key and type R, enter "services.msc" (without the quotes) and press Enter
2. Scroll down to the IP Helper service, right click on it and select Properties
3. In the dropdown box that says "Automatic" or "Manual", set it to Disabled and then click on "Apply"
4. Then click on "Stop" to stop the service from running in the current session
5. Click OK to exit the dialog

If you find that doesn't solve the proble you can re-enable it (just set it back to what it was set at in step 3).

If it doesn't fix it reply back with more information about your system (operating system, brand, model, etc).

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