01-18-2013 11:34:26 PM
I have a prepaid card for my phone. Normally I add the 1000 msg package, but I switched to Unlimited yesterday. All of a sudden, I can only receive texts, but people don't get my texts anymore.
What can I do?
02-07-2013 07:57:56 AM - last edited on 02-18-2013 12:40:39 PM by ATTJulieCS
@planetsab, your device may need to re-register with the network. This happens sometimes when changes are made to an account. Power the phone off for 30 seconds. If this resolves the issue, great! If not, shoot us a message at ATTCustomerCare and we can take a look for you. Please include your account number and best contact number.
02-08-2013 06:52:31 PM
That link was pretty confusing. I think some additional instructions would assist as well. Just my 2 cents.
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