Welcome to the new AT&T Community
We've got a fresh look! Take the tour to see what's new.
Maybe this is the curse of being an early adopter, but I'm having an issue with my new Tab 2 that I'd like to get some community mindshare about. I am a cuistomer with two devices on my Mobile Share plan (6GB) - my phone (Galaxy S3) and this new tablet.
To enable the hotspot feature, I am to open the AT&T Communications Manager app and select the Hotspot tab. When I attempt to enable the hotspot, the tablet attempts to validate my account and finally errors out with the following message:
"You are currently subscribed to a unknown Data plan. This feature will be available when you are currently subscribed to a 5GB Data plan. This could take up to 5 minutes to be reflected on your account"
Over the past two days (and several hours with AT&T support on the phone), I have been told everything from "MobileShare doesn't allow hotspot" (incorrect) to "This tablet does not have an application to enable hotspot" (also incorrect). Interestingly, the collateral quick start guide in the package walks through the hotspot process as I outlined above. The final phone resolution to this issue was that there was apparently something wrong with my SIM card, and I needed to go to a store to have it swapped out.
I just returned from the AT&T store where five (no exaggeration) SIM cards were attempted with no success. The end result was that no one at AT&T seems to have an answer. From what I can determine, it looks like the Communications Manager application is not updated to understand MobileShare plans - which is why it identifies as an "unidentified data plan". Meanwhile, AT&T has brought this device to market without testing the advertised capabilities.
Does anyone have any ideas? If my thoughts are correct, the fix will require the developers of the AT&T Communications Manager app to push out an update - but I'm not sure how quickly that can be accomplished. I'd be most interested to see if anyone else who has this tablet is alble to enable the hotspot as advertised. AT&T seems to think that it cannot be done
Thanks for any suggestions that may come from this message.
Very happy to say that an updated version of the Communications Manager arrived on the tablet yesterday and everything is working fine now - it now recognizes the mobileshare plan - pretty quick response.
Sign up now to post, reply, and join the conversation.
© 2014 AT&T Intellectual Property© 2014 AT&T Intellectual Property link. This link will open a new window All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. AT&T 36USC220506