STOP charging $2 for small (e.g. 0.1kb) accidental data usage

[jm9999]

Community:

How do you think?

Should AT&T change its practice, to

STOP charging $2 for small (e.g. 0.1kb) accidental data usage?

[gregzoll_1]

You agreed to it in your contract. All I can say, is not to go over, so you will not be charged.

[jm9999]

AT&T doesn't offer customers with reasonable options NOT being charged for these $2 charges:

1. your bills don't mark for what transactions data was used.

2. when I call AT&T customer services, your representatives don't know and couldn't tell customers for what transactions data was used.

3. when customer request to stop using data, since we don't intend to use our phones to access data, AT&T told us, these can't be done.

4. nobody from AT&T can tell me, why I was charged data, even I did everything I can, don't intend to use data, and didn't use data

5. can AT&T prove to me, that I did use data?  If you can, why don't you tell me when and where I used data, so that I can STOP using data?

6. this is inconvenience to customers at least, and might be your system errors, charging customer ...

7. I see many post on your community about these type of confusions

either you tell me for what transaction I used data, or, I have to assume that you charged me by error, just try to earn these $2 charges from lots of customers.

Over months, you have charged about 10 times of $2 on me, I can't figure out why, and you wouldn't tell me why ...

[mikewho]

You could just put a data block on the line that should prevent the charges from happening from an accidental way. The drawback is you wouldn't be able to use data when you wanted to while the block was on.

[Dcookie ACE - Geek]

Personally, I don't agree with the $2.00 accidental data usage charge either. Any customer that "accidentally" hits the button that connects you to the internet, even if it's just for a second or two will get charged the $2.00 fee. It used to be that if you'd hit that Web button, they'd charge by the penny..but not anymore. 

To avoid any future $2.00 charges, you can always contact Customer Care at 1-800-331-0500 and have data blocked on your phone but thiswould also prevent you from sending/receiving picture messages.  

You can also click the link to send ATTCustomerCare a Private Message during their normal business hours, usually from 7am-10pm CST. They're here to help. 

[rdovale]

It's not all accidental data either. Customers including me are just not pressing the internet button period! Experiments have been done with the phone being off for the month. IT'S A SCAM!