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Visitor

Posts: 1

Registered: ‎08-06-2009

Re: Mercury driver incompatability w ACER

‎08-06-2009 10:00:24 AM

July got Acer Aspire-Timeline/Mercury Sierra aircard. Driver incompatability=computer freeze, disconnects, blank s creen, modem problems. Spent hours/days with ATT="computer at fault". Returned computer/new ACER. Incompatibility continues. Compr so messed up returned again &. ATT "return aircard for full refund." Now ACER and WiFi/cable hookup--0 problems. ATT "Cannot guarantee Mercry aircard connection to ALL computers." Bad ATT

Czar

Posts: 1,617

Registered: ‎03-04-2008

My Device: Palm Treo Pro; HTC Aria

Re: Mercury driver incompatability w ACER

‎08-06-2009 10:51:04 AM

Which version of the AT&T Communication Manager were you installing? Acers have had problems with some of the older ones, so I'd definitely recommend getting the newest one from the website.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

Warrior

Posts: 467

Registered: ‎01-14-2007

My Device: BlackBerry Bold 9000

Re: Mercury driver incompatability w ACER

‎08-10-2009 04:22:41 PM

Hopefully, you explained it better to the CSR than you did just now. If not, I can understand why they weren't able to help. Other than the very basic description you just gave, what exactly is happening? Is there a pattern to when you are having these issues? What steps did you take to try to fix it? Give us a little more info and maybe we can help you.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

Visitor

Posts: 1

Registered: ‎08-11-2009

Re: Mercury driver incompatability w ACER

‎08-11-2009 08:04:44 PM

this problem with acer is with att communication manager. you have to go to Sierra wireless watcher and download watcher_generic_2062. first unistall att communication manager and after you download watcher reinstall att communication manager, but do not prompt att communication manager , just send to recycle bin and use the watcher icon, this worked for me perfectly.

Warrior

Posts: 467

Registered: ‎01-14-2007

My Device: BlackBerry Bold 9000

Re: Mercury driver incompatability w ACER

‎08-12-2009 09:35:37 AM

And why is it Communication Managers fault? I know this is the internet, but can you please give us some insight into why you say this?

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

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