Reply
Posted Nov 13, 2012
12:53:05 PM
View profile
My phone has 4G service (can text and make phone calls), but no internet connection?
Edited by ATTJulieCS on Feb 11, 2013 at 12:30:01 PM

My phone is connected to the 4G network and I can send text messages and receive phone calls, but I am unable to use my browser or any other app that requires an internet connection. I have full bars. I have tried restarting the phone, taking the SIM card in and out, going in and out of airplane mode, etc. I have mobile data 'on' in my settings.


What could be causing this?

0
(0)
  • Rate this reply
View profile
Solved
Nov 13, 2012 2:49:06 PM
0
(0)
Tutor

Just got off the phone with tech support again. Representatives in the store failed to change my data connection from the old phone to the new. They reset it and now it is working.

 

Thank you!

Accepted Solution

My phone has 4G service (can text and make phone calls), but no internet connection?

[ Edited ]
9,279 views
7 replies
(0) Me too
(0) Me too
Post reply
Replies
(7)
0
(0)
  • Rate this reply
View profile
Nov 13, 2012 1:42:06 PM
0
(0)
Expert
what is the make and model of phone in use and what exactly happens when you try to connect to the internet with the phone.

Knight Rider Rules.gif


AT&T's return policy has changed effective 10/07/12.  You have 14 days to return the device & cxl without a ETF.  Policy info HERE.



Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.

When the going gets rough, hide in a pillow fort and pretend you don't exist.

Re: My phone has 4G service (can text and make phone calls), but no internet connection?

2 of 8 (9,256 Views)
0
(0)
  • Rate this reply
View profile
Nov 13, 2012 1:47:54 PM
0
(0)
Tutor

It is a new Motorola Atrix HD (just upgraded, same thing happened to me last week on my Sony Ericsson Xperia X10).

I use my browser to go to any website (espn.com, facebook.com, yahoo.com, etc.) and it says "Could not locate remote server. You tried to access espn.com which is currently unavailable."

 

Facebook app says "Connection Lost"
 
weather widget won't update.

Re: My phone has 4G service (can text and make phone calls), but no internet connection?

3 of 8 (9,254 Views)
0
(0)
  • Rate this reply
View profile
Nov 13, 2012 2:18:40 PM
0
(0)
Expert
Edited by ATTJulieCS on Feb 11, 2013 at 12:31:45 PM

ba2333 wrote:

It is a new Motorola Atrix HD (just upgraded, same thing happened to me last week on my Sony Ericsson Xperia X10).

I use my browser to go to any website (espn.com, facebook.com, yahoo.com, etc.) and it says "Could not locate remote server. You tried to access espn.com which is currently unavailable."

 

Facebook app says "Connection Lost"
 
weather widget won't update.

what was the previous phone, you may have to call in and have them reset the data connection - especially if it was a iphone

Re: My phone has 4G service (can text and make phone calls), but no internet connection?

[ Edited ]
4 of 8 (9,242 Views)
0
(0)
  • Rate this reply
View profile
Solved
Nov 13, 2012 2:49:06 PM
0
(0)
Tutor

Just got off the phone with tech support again. Representatives in the store failed to change my data connection from the old phone to the new. They reset it and now it is working.

 

Thank you!

Re: My phone has 4G service (can text and make phone calls), but no internet connection?

5 of 8 (9,218 Views)
Solution
0
(0)
  • Rate this reply
View profile
Nov 19, 2012 9:05:38 AM
0
(0)
Teacher
Well I am a new customer with the same problem. I have 3 lines on a data share plan. Problem exists on all 3 lines.

Re: My phone has 4G service (can text and make phone calls), but no internet connection?

6 of 8 (8,826 Views)
0
(0)
  • Rate this reply
View profile
Nov 19, 2012 9:16:53 AM
0
(0)
Expert

mperson wrote:
Well I am a new customer with the same problem. I have 3 lines on a data share plan. Problem exists on all 3 lines.
Best bet is call in and get them to check the provisioning on the data plan

Re: My phone has 4G service (can text and make phone calls), but no internet connection?

7 of 8 (8,821 Views)
0
(0)
  • Rate this reply
View profile
Nov 20, 2012 8:33:02 AM
0
(0)
Teacher
I have called in like 20 times. For whatever reason I get data in all modes (umts, hspa, no LTE yet in my town), but when the network says it is connected via hspap, no data.

Re: My phone has 4G service (can text and make phone calls), but no internet connection?

8 of 8 (8,769 Views)
Share this post
Share this post