09-20-2012 06:39:04 PM - edited 09-20-2012 06:51:10 PM
Why is it that AT&T thinks it is legitimate to charge customers (many of whom are ALREADY paying for data plans) a SECOND time for FaceTime data plans? Data is data. Please do not waste time reciting AT&T policy, I waited on the phone and was given that line by a representative and a manager already. Please simply answer the question: How is it that SKYPE, VTok, Oovoo, Knocking Video and more are useable on the current data plans and Facetime is not??? As an IT/network communications professional, I can tell you that there is no absolutely no technical difference in the data from these applications - DATA IS DATA! Wireless companies have been selling phantom bandwidth for years! The reality is that if every user paying for data/voice plans were to get on the network at once, the network bandwidth would be used up and only a fraction of paying customers would have access at the time. This is what happens during disasters like the recent east coast earthquake, for example. All wireless networks are over-sold and can at times be over utilized! So why then, does AT&T think it's fair practice to charge loyal paying customers for ANOTHER data plan in addition to the one we are ALREADY paying for... for bandwidth that in reality doesn't even exist?!?
I am grandfathered in on an unlimited data plan, two of my family members have 3gig plans. Facetime is an App like skype and many others and as such should count against the data plan that you already have!! There is nothing in the contracts that informed me that AT&T was going to separately bill for individual data applications! There is no justification for charging me for an additional plan - I am ALREADY PAYING FOR "UNLIMITED DATA!!!")
Please explain to me how this is legal and good business practice? I find it to be HIGHLY disrespectful of your customers. Your response will determine whether I contact the State Corporation Commission, FCC, and Better Business Bureau in my area. I eagerly await a logical response.
09-21-2012 04:29:45 AM
Is there an actual ATT rep that responds in these forums???
not officially, this is a peer to peer forum primarily
By the way you are not paying twice for a data plan that is authorized to use facetime, you are switching from your current plan that is not facetime enabled to the new one, the first data plan is dropped from your account. even if they would authorize it for the tiered plans the grandfathered unlimited plan would probably still not get it - they don;t make changes to plans that are discontinued