My Device: Laptop Connect Card for Dell X
04-01-2008 06:49:49 AM
I live in a very rural area, but the coverage map said I could get AT&T, so I am scrapping my old Gateway computer and low speed dialup for the new Dell... What a disaster. I ordered it online and the tech said I would have to go to AT&T to have a chip put in. I went yesterday and they installed a sims chip in the battery compartment. Got home.. nothing... Called Dell and was chastised for having AT&T put in the chip when it should have been put in at the factory. I told her the tech said I couldn't and she said that was a lie. Called AT&T support and they said the salesman gave me information for a phone, not a PC... Called the store back, got that fixed, but still nothing. Then the salesman said I should have had a CD from Dell for installation. No CD. He said I'd have to come back to the store for a CD. On Dell's website, and after chatting with their tech help, they didn't mention the sims card but said I'd need to put a broadband card in the express slot. When I got the computer, they send me an express card remote for that slot. I still have no internet on the Dell. Each company is going back and forth about what I can do. I spent almost $1200 on this custom made thing, and my friend went to Walmart and got one for $650, went to AT&T and got the card which goes in the express slot, and she is happy as a clam. In the meantime, my dialup speed suddenly went from 19 kpbs to 38, and now I am reading that I may only have 38 with the laptop because of where I live. However, I take care of my grandchildren in a place that has all bars bright orange, so I can get on there... BUT STILL I HAVE NO ACCESS.... Anyone out there have one of these new Dells? When I went to the AT&T store, all the salesmen were passing it around and oohing and ahing, saying it was the first one they'd seen. I thought they've been out since November. Did I get rooked again? Should I send everything back and keep my gateway on dialup? I am getting frustrated. Or should I get hughesnet and a modem?