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Posted Mar 21, 2013
10:00:49 AM
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Red Service Light is on

The red Service light on my DSL modem comes on which keeps me from accessing the Internet. Does anyone have any idea what may be the reason the light is coming on? I can unplug the modem for a few seconds which temporarily clears the probem.

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Mar 22, 2013 8:20:37 AM
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pjbmarketing,

 

     I'm sorry to hear that your having a bit of trouble with your modem. Which modem are you using, make and model would be great. I will also include a link for a way you can troubleshoot your internet from home.

 

     Resolve your service issues in a snap with AT&T Troubleshoot & Resolve

 

 

James

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Red Service Light is on

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Mar 22, 2013 8:20:37 AM
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pjbmarketing,

 

     I'm sorry to hear that your having a bit of trouble with your modem. Which modem are you using, make and model would be great. I will also include a link for a way you can troubleshoot your internet from home.

 

     Resolve your service issues in a snap with AT&T Troubleshoot & Resolve

 

 

James

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Apr 2, 2013 12:08:50 PM
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My modem acted up like that and I wound up replacing it with a newer model because it finally died and failed afer a couple weeks. It was a nice run for about two years or maybe three.

R

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