07-11-2013 05:27:44 PM
I have a Pace 4111n that randomly resets to Factory defaults and I have to login as a new customer would
and setup the modem again with actt #, username, password, etc.....
When it decides to do it you it may do it once that day or 2 or 3 times, then it might go good for a week.
When I need it, and bring up the internet it redirects me to AT&T customer login.
Anyone have any ideals or suggestions on what I can check in this modem?
It is a
Manufacturer Pace Plc Model 4111N-031
Serial Number 46111E010089
Hardware Version 2701-000841-003
Software Version 184.108.40.206.0
It's been doing this for about 4 months now.
Do I need to update the firmware?
If so, how do I do it? there is nothing to do that in gateway software interface.
07-12-2013 08:57:19 AM
Wow spankie1955, you're having some difficulties for sure! Send us a private message here with your full name, account number, contact information and the best time you can be reached. Within the next 24-48 business hours, one of our awesome managers will contact you to troubleshoot your equipment. I hope we can help!
07-12-2013 01:58:42 PM
We received your private message and one of our managers will be reaching out to you shortly.
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