Internet Keeps Dropping

[Corollary]

My internet worked fine for close to 2 years, however in the past 2 months its been unbearable. I have called tech support multiple times, getting the generic responses each time. I've had tech support out to check the lines to no avail. I have reran new wire in the house to make sure the issue isn't on my end. I have bought a different modem/router and tried it. I am at a loss.

Here are my stats from the past 2 hours.

Statistics

Collected for 2:25:02

	Since Reset	Current 24-Hour Interval	Current 15-Minute Interval	Time Since Last Event
ATM Cell Header Errors:	3124	3124	123	0:05:40
ATM Loss of Cell Delineation:	2569	2569	112	0:05:40
DSL Link Retrains:	12	12	1	0:05:40
DSL Training Errors:	1	1	0	0:29:45
DSL Training Timeouts:	0	0	0	0:00:00
DSL Loss of Framing Failures:	22	22	2	0:05:40
DSL Loss of Signal Failures:	22	22	2	0:05:40
DSL Loss of Power Failures:	0	0	0	0:00:00
DSL Loss of Margin Failures:	22	22	2	0:05:40
DSL Cumulative Errored Seconds:	233	233	11	0:05:40
DSL Severely Errored Seconds:	65	65	2	0:05:40
DSL Corrected Blocks:	6317	6317	224	0:01:14
DSL Uncorrected Blocks:	3141	3141	121	0:05:40
ISP Connection Establishment:	5	5	5	1:38:06

[JakeJAMR]

For over a year now, my restaurant AT&T Internet goes up and down a LOT!  I've gone through the painful process of calling AT&T to get it fixed many times, they seem to be working on it for a while, then give up and we start all over again.  I told them the last time I called them that this was it if they did not get it fixed, I changing my service provider... again, they did not fix it  and the last person I talked to was suppose to have a manger call me within 2 hours, (that was 6 hours ago).  I've had it... I'm calling Time Warner tomorrow.

Goodbye AT&T

[jamileh]

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JakeJAMR wrote:

For over a year now, my restaurant AT&T Internet goes up and down a LOT!  I've gone through the painful process of calling AT&T to get it fixed many times, they seem to be working on it for a while, then give up and we start all over again.  I told them the last time I called them that this was it if they did not get it fixed, I changing my service provider... again, they did not fix it  and the last person I talked to was suppose to have a manger call me within 2 hours, (that was 6 hours ago).  I've had it... I'm calling Time Warner tomorrow.

Goodbye AT&T

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I'm sorry that your internet service has been having trouble and that you didn't receive a call back. You will find support tailored to small business in our business forums here: http://bizcommunity.att.com/

You're welcome to post in there or send me a private message with your name, business name, account number, phone number and the best time to contact you if you'd like. 

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