izoomi wrote:
Hi, thanks for your message. I used the HP setup wizard both through the printer and the computer. I probably spent over an hour with HP's tech support, we reset the printer as well. Down to trying to reconfigure my router and ATT won't help unless I pay extra.
Well you get an "A" for effort.
Seriously though, any wireless HP printer less than 6 or maybe 7 years old should have no problems with your wireless security.
Do all your other wireless devices connect without issue?
Have you enabled MAC Filtering on your gateway/router?
It could be the radio on the printer is failing, how long have you had your printer?
Not sure if you're aware, but according to HP, the printer network configuration using a computer will only work if the computer is connected directly to the printer with a USB cable.
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How can you be in two places at once, when your not anywhere at all?
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I really want to become a procrastinator, but I keep putting it off.
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There are three kinds of people, those that can count, and those that can't.
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“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell
izoomi wrote:
Thanks. All of my wireless devices connect to the network except the printer. MAC filtering is disabled. The radio is fine, it works when the security to the network is disabled. I also checked using my father's printer ( same model) and his could not connect as well. I have configured both with the usb cable and without wirelessly.
Perhaps my best bet is to just change the network security settings to a WEP but ATT won't help me to reconfigure my system without pay support.
Although setting security to WEP might solve the problem with the printer, I would not reccomend the downgrade in security.
Is the printer still under warranty? If it is I would ship it back, as there is obvoiusly a fault if the only way it connects is with WEP security settings.
Have you updated the printers firmware? If not I would suggest trying that.
To update the printer, unfortunately it needs internet access, so you will need to set the gateway to WEP temporarily, get the printer connected, and follow the directions below which are from the HP website.
Important : The HP product must connect to a wireless network with an active Internet connection to receive updates. However, the product does not need to be connected to a computer.-
From the product control panel, press the ePrint button (
). The Web Services Settings menu displays. -
Press the button (
) next to the Down Arrow (
) to select Check Product Updates , and then press the button ( ) next to OK .Follow the on-screen instructions to perform a product update.
NOTE: -
To update automatically while in the Web Services Settings menu, touch Turn Automatic Update On , and then press the button ( ) next to OK .
-
If you choose not to update automatically, check for updates every week to make sure that you get the most out of your HP product.
__________________________________________________
How can you be in two places at once, when your not anywhere at all?
--------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
--------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
--------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell
