07-04-2013 08:09:01 AM
With all due respects to moderators , this problem is poersistent and no field technician knows what it is caused by nor how to fix it . When modem is ON but computer is NOT , modem lights will stay steady green forever .
When I go online , switching websites , clicking on links , and even going to my yahoo.homepage OR ATT homepage , just clicking on Mail will cause the modem to lose sync and start flashing . It comes back up by itself within about 30 seconds . This started about 5 months ago . I have changed cords , changed modems [ATT-2210 2 wire ] I have a straight connection from nid to modem with an external splitter/filter at the nid . I removed filter and connected straight thru , thereby eliminating the house and phones altogether . Technicians have changed F2 facility from house to dslam , changed DSLAM PORT and even changed to another CARD in the DSLAM - after 5 visits by your technicians , discussion with Tech Help who inturn called the DSG , no solution has been found . I even ran a CAT-5 cord from the modem and had your technicians connect directly to the F2 terminal outside my house thereby by passing everything inbetween and STILL , it occurs .This is continuous regardless of time of day .
I have read thru the complaints which are identical and read your list of possibilities , but this problem is beyond your expertise , and that of your standard field technicians . MLT testing of the circuit in its entirety is testing CLEAN **** THERE IS A PROBLEM IN THE DSLAM ITSELF ,
The possibilities are :
1) THE DSL CARDS WHICH HANDLE 48 CUSTOMERS PER CARD LOCATED AT THE DSLAM CAN ONLY HANDLE A SPECIFIC AMOUNT OF 6 MEG CUSTOMERS WITHOUT AFFECTING ALL CUSTOMERS ON THE CARD .
2) THERE IS ALSO A VRAD-[UVERSE APPARATUS ] at the same site [WHICH IS COMMON ] AND AS YOU KNOW UVERS CUSTOMERS ARE INCREASING AND AS THEY DO BANDWIDTH TO THE WHOLE SITE IS SHARED .
YOUR COMPANY is wasting alot of time, money and, resources, on NON-PRODUCTIVE DISPATCHES . THE GROUP TO RESOLVE THIS IS NOT GETTING INVOLVED FOR WHATEVER REASON ..
The problem has become progressively worse over time and the possible reason is either proliferation of 6 mb dsls , and uvers circuits putting a strain on bandwidth available, a failure to upgrade equipment OR faulty equipment in the dslam besides the cards themselves . This problem needs to be dealt with by the DSG and DLC groups .My DSL is only 1.5 MB so wire conditioning is not a problem since the wires are clean and distance is within parameters .Feel free to email me , as I can give you the particulars and circuit information .