Cannot display message

golferbrill · 04-06-2010

I am having a problem with my internet explorer when I try to search a webpage. The message that I get says Internet explorer cannot display this webpage. Diagnose connection problem. When I click to diagnose it shows no problems. I am using a Linksys WRT 54G router. My other computer is hooked to the router also and I have no problem with it. I can do a search if I type into the address window at the top but not on any of the other windows like yahoo or msn. I cannot get google to come up on any of them. I disconneted the router and am connected to the att modem and still having the problem. I am running windows X P on a Dell desktop. Any suggestions at this point will be helpful.

Penny_1 · 08-17-2009

Hello Steve Brill,

I truly appreciate that you took your valuable time to let us know that you are experienceing 'Page can not be display' problem with your AT&T Internet services and please accept my sincere apologies for any inconvenience that you might have experienced.

It seems, that there is no problem with your AT&T Internet connection. However you are unable to browse few web sites. Please try the steps mentioned below:

1. Clear the cache (temporary internet files) in your web browser.

2. Clear the cookies in your web browser.

   3. Please also check security settings of your web browser:
       a. Configure Security settings in Internet Explorer.
       b. Click on the Security tab.
       c. Click on Restricted sites.
   d. Click the Default Level button.
       e. Click the Sites button.
       f. In the Web sites box, choose the URL of the site that should not be blocked.
   g. Click the Remove button.
   h. Click the OK button.
i. Click the Apply button.
4. Open Internet Explorer.
   a. Click on Tools->Internet Options.
   b. Go to the Advanced Tab.
   c. In the bottom right hand corner there is a box that says Reset. A dialog box will d.        appear, click on Reset.
   e. Close then restart Internet Explorer.
   5. Open Internet Explorer.
   a. Click on Tools->Internet Options.
   b. Go to the Programs Tab.
   c. Click on 'Reset Web Settings..' tab.

   6. Make sure you are running only one firewall, and consider temporarily disabling your firewall to see if it is causing the connection issue (visit the manufacturers website for instructions).
   7. Check your system for a virus or for spyware that could be depleting your system resources. Infected computers can generate network traffic without your knowledge and may cause slow surfing speeds. Run anti-virus and anti-spyware software regularly.
   8. Incorrect DNS settings on your computer can disrupt this information flow and cause your Internet browsing to slow    down or fail.
        Hence, you may need to have your DNS settings manually entered.

You may use the link mentioned below to check the DNS settings on your computer.

http://www.att.com/esupport/article.jsp?sid=KB402035

If you have followed these steps are still having Internet connection issues, please contact the AT&T eChat helpdesk.

If you are in 'AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI' area, you may
use the link mentioned below to contact AT&T eChat helpdesk for technical support.

https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts in a single thread. This will help other users find this information too!!

golferbrill · 04-06-2010

I am running windows X P and when I go to the restricted sites my default level is not available to click on it. It is there but I can not click on it. Under the programs tab there is no reset web settings tab. I have all ready checked for virus and spyware. It is OK.

Penny_1 · 08-17-2009

Hello Steve Brill,

This indicates that you must be using Internet Explorer version 7 or 8, in order to make the corrections, we can reset all the settings of your Explorer web browser.

Please use the steps mentioned below, to reset the settings of your Internet Explorer:

1. Open Internet Explorer.
2. Click on Tools->Internet Options.
3. Go to the Advanced Tab.
4. In the bottom right hand corner there is a box that says Reset. A dialog box will appear,click on Reset.
5. Close then restart Internet Explorer.

This should resolve your issue however if the problem persist, please feel free to contact the AT&T eChat helpdesk.

If you are in AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI area use the link mentioned below to contact AT&T eChat helpdesk:
https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts in a single thread. This will help other users find this information too!!

golferbrill · 04-06-2010

Still no luck. I restarted explorer and computer. This problem is also on firefox. It always tells me to diagnose connection and when I do that every thing shows OK. I have done every reset I can think of.

Penny_1 · 08-17-2009

Hello Steve Brill,

I apologize for the inconvenience which you are experiencing.

If you already tried all the above troubleshooting steps and still the problem did not resolve, then I would suggest you to contact the AT&T eChat helpdesk, they would be the best resource to resolve this issue.

If you are in AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI area use the link mentioned below to contact AT&T eChat helpdesk:

https://pattta.att.motive.com/netagent/questionnaire_c2c_dsl_sw.aspx

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple
posts in a single thread. This will help other users find this information too!!

jaddiso · 10-18-2009

I have two suggestions. Go here and see if you are logged in. http://192.168.1.254/ If you are running ZoneAlarm, remove it.

ejdewan · 12-30-2009

I have a similar problem. Running XP sp3; Firefox is my default browser. Every time I boot up, an IE window pops up with the ATT logo in the upper-left corner, with the designation Redirector.htm, followed by the message "Internet Explorer cannot display the web page." It does not say anything about which web page it is trying to access, and there is no indication, except for the logo, as to what program is calling up IE. What's going on here? Something you may need to know is that I am running AVG free, AND Microsoft's security package. They seem to co-exist peacefully, if a bit sluggishly. Could it be that their respective firewalls are getting in the way? I don't even know how to shut them off. I have no other problems with my ATT service, which is the low-end DSL line on my regular telephone service (land line). I do not use wireless.

akee · 09-02-2009

@ ejdewan,

"Every time I boot up, an IE window pops up with the ATT logo in the upper-left corner, with the designation Redirector.htm, followed by the message "Internet Explorer cannot display the web page."

just disable the AT&T program that runs everytime your computer starts up. go to START --> RUN --> type msconfig in the box --> hit OK --> go to the START UP tab --> look for an item on the list about Redirector.htm or anything from AT&T, then uncheck it --> hit OK.

your computer will then restart. upon reboot, a system configuration dialog box will pop up on the screen. just click on DONT SHOW ME THIS MESSAGE AGAIN. hit OK.

happy new year! hope this helps!