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Visitor

Posts: 5

Registered: ‎11-29-2009

deleting email accounts from my Blackberry Bold 9000

‎11-29-2009 03:56:48 PM

I recently upgraded to an iPhone. I want to sell my old phone but I cannot figure out how to delete the email accounts still showing on the phone. I no longer have service on the phone cause once I activated the iPhone it shut off the Blackberry. Is there a way to delete those email accounts from the device? Thanks.

ACE - Guru

Posts: 5,275

Registered: ‎11-30-2008

My Device: iPhone 5, iPad Mini (AT&T)

Re: deleting email accounts from my Blackberry Bold 9000

‎11-29-2009 04:34:46 PM

bmjack2009 wrote:

Is there a way to delete those email accounts from the device? Thanks.

Yes, you can "Wipe the handheld", which will erase all personal data, including email addresses that are on your device. Just follow the steps that are listed in this link.

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Visitor

Posts: 5

Registered: ‎11-29-2009

Re: deleting email accounts from my Blackberry Bold 9000

‎11-29-2009 05:11:14 PM

What is it doesn't work? I just tried the Use Backup and Restore to Clear the Database method and the email accounts are still on my phone.

ACE - Guru

Posts: 5,275

Registered: ‎11-30-2008

My Device: iPhone 5, iPad Mini (AT&T)

Re: deleting email accounts from my Blackberry Bold 9000

‎11-29-2009 05:34:53 PM

bmjack2009 wrote:
What is it doesn't work? I just tried the Use Backup and Restore to Clear the Database method and the email accounts are still on my phone.

Go to your Blackberry internet page and delete the e-mail account. http://www.att.blackberry.com/

Log in and delete the e-mail account, then your email address will no longer be associated with that device. Next, you can Wipe the handheld by going to Options > Security Options > General Settings > (click menu) Wipe Handheld.

If this doesn't work, you will need to call AT&T customer care at 1-800-331-0500, and speak to a data rep. They should be able to assist you further with this.

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ACE - Guru

Posts: 5,275

Registered: ‎11-30-2008

My Device: iPhone 5, iPad Mini (AT&T)

Re: deleting email accounts from my Blackberry Bold 9000

‎11-29-2009 05:46:42 PM

I found one more thing that might work for you here.

Delete an email address directly from your BlackBerry by selecting "Setup Internet Email." If you click on "email accounts," you can choose the address you want to delete. Choose "Delete."

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Visitor

Posts: 5

Registered: ‎11-29-2009

Re: deleting email accounts from my Blackberry Bold 9000

‎11-29-2009 05:52:11 PM

Actually I finally tried the "incorrect" password way. It worked. Finally! I have spent the past 2 hours on this LOL and my eyes were starting to see blurs from the computer screen.

THANKS so much!

ACE - Guru

Posts: 5,275

Registered: ‎11-30-2008

My Device: iPhone 5, iPad Mini (AT&T)

Re: deleting email accounts from my Blackberry Bold 9000

‎11-29-2009 06:02:08 PM

bmjack2009 wrote:
Actually I finally tried the "incorrect" password way. It worked. Finally! I have spent the past 2 hours on this LOL and my eyes were starting to see blurs from the computer screen.

THANKS so much!

You are very welcome. I'm glad the link in my first post was able to help.

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Visitor

Posts: 5

Registered: ‎11-29-2009

Re: deleting email accounts from my Blackberry Bold 9000

‎11-29-2009 06:24:45 PM

Should have tried the password option first. Would have saved me a lot of time.

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