02-22-2013 09:25:07 AM
The AT&T Enhanced PTT servers are scheduled for maintenance this weekend (February 23rd & 24th). Maintenance will include upgrades to enhance the way availability/presence status is displayed, as well as to provide a foundation for future encryption and PTT over Wi-Fi capabilities.
Brief service interruptions are planned between midnight and 4:00 AM EST on Saturday, February 23. AT&T will make every effort to minimize service disruption during the maintenance window. During the service interruptions:
- Active calls will be terminated. Users will be able to reestablish calls immediately after service is restored.
- Active devices will be logged out and logged back in without user action. Users whose phones are turned off or not logged into EPTT during the maintenance window may experience a short delay next time they log into EPTT.
Limited Administrative Functions
From Friday, February 22 at 9:00 PM EST until Sunday, February 24 at 9:00 AM EST, some administrative functions will be limited:
- The Corporate Admin Tool (CAT) will not be available to EPTT users.
- EPTT users will not be able to add, delete or manage contacts and groups on their handsets. Attempting to do so will result in the error message "try again later."
- Users who have previously downloaded the software will not be able to activate service.
- New user provisioning will be disabled. If a customer is provisioned with an EPTT rate plan or SOC code during this period, it will be queued and activated after 9:00 AM EST on Sunday.
Communication with EPTT Users
SMS messages will be sent to all Enhanced PTT users on Thursday and Friday to give notice of these impacts.
As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.
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05-31-2013 07:46:55 AM