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Since your problem is account specific, you may want to send ATTCustomerCare a Private Message by clicking the provided link. They work here in the forums during their regular business hours and are different than who you would talk to over the phone.
Please include a brief description of the issue you are having, your name, email address, phone number, and the best time to be reached. Please allow up to 2-3 BUSINESS DAYS for a Representative to contact you. You can expect a reply via return PM between the hours of 7am-10pm CST.
~ REGRET NOTHING~
~ we live & learn~
I know what you mean. Customer service is incompetent and rude. I made online payment and according to the bank the payment was made, but customer service said ATT declined payment because of some verification issue, but they couldn't tell me what the problem was with verification. If they won't take my payment, I'll lose $357 because they wouldn't take my payment before the expiration date. Had to be on the phone for hours and still nothing resolved. If I end up losing my money because of this, I'll definitely make sure to tell everyone I know (and even strangers) about how screwed up ATT is.
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