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Posted Oct 9, 2012
9:14:12 AM
iPhone 5 cellular data charges while using wifi

My iPhone 5 uses cellular data even when connected to wifi. I've included snippets from by bill below showing once a hour data usage even when I am at home with the phone connected to wifi.  Although some periods show data usage while I was home asleep, other periods were while I was awake and using the wifi with another computer so I know my home network was working during this time. Apple has released a patch for this exact issue for iPhone 5 on Verizon (http://support.apple.com/kb/HT5526) and Verizon has even offered to pay for data overages (http://money.cnn.com/2012/10/01/technology/iphone-5-data-overage/index.html). When I contacted ATT support I was told that this type of data usage was normal when using wifi since the iPhone 5 was advanced and used data at all times, even when associated with wifi networks. The suggested fix was that I disable cellular data to avoid charges. This answer is unacceptable to me since it defeats the purpose of owning a smart phone in the first place and overlooks an issue that Apple and Verizon are actively working to solve. When can ATT iPhone users expect a patch for this bug?

 

Bill snippet:

10/09 06:26 AM phone  Internet/MEdia Net  Sent 16 KB
10/09 05:26 AM phone  Internet/MEdia Net  Sent 131 KB
10/09 04:26 AM phone  Internet/MEdia Net  Sent 61 KB
10/09 03:26 AM phone  Internet/MEdia Net  Sent 76 KB
10/09 02:26 AM phone  Internet/MEdia Net  Sent 74 KB
10/08 11:26 PM phone  Internet/MEdia Net  Sent 60 KB
10/08 10:26 PM phone  Internet/MEdia Net  Sent 80 KB
10/08 09:26 PM phone  Internet/MEdia Net  Sent 120 KB
10/08 08:26 PM phone  Internet/MEdia Net  Sent 89 KB
10/08 07:26 PM phone  Internet/MEdia Net  Sent 102 KB
10/08 06:26 PM phone  Internet/MEdia Net  Sent 41 KB
...

10/07 09:53 AM phone  Internet/MEdia Net  Sent 19541 KB
10/07 08:53 AM phone  Internet/MEdia Net  Sent 25 KB
10/07 07:53 AM phone  Internet/MEdia Net  Sent 102 KB
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10/06 09:53 PM phone  Internet/MEdia Net  Sent 38 KB
10/06 07:53 PM phone  Internet/MEdia Net  Sent 69 KB
10/06 06:53 PM phone  Internet/MEdia Net  Sent 55 KB

iPhone 5 cellular data charges while using wifi

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Oct 9, 2012 10:15:28 AM
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ACE - Expert

porkhelmet wrote:

My iPhone 5 uses cellular data even when connected to wifi. I've included snippets from by bill below showing once a hour data usage even when I am at home with the phone connected to wifi.  Although some periods show data usage while I was home asleep, other periods were while I was awake and using the wifi with another computer so I know my home network was working during this time. Apple has released a patch for this exact issue for iPhone 5 on Verizon (http://support.apple.com/kb/HT5526) and Verizon has even offered to pay for data overages (http://money.cnn.com/2012/10/01/technology/iphone-5-data-overage/index.html). When I contacted ATT support I was told that this type of data usage was normal when using wifi since the iPhone 5 was advanced and used data at all times, even when associated with wifi networks. The suggested fix was that I disable cellular data to avoid charges. This answer is unacceptable to me since it defeats the purpose of owning a smart phone in the first place and overlooks an issue that Apple and Verizon are actively working to solve. When can ATT iPhone users expect a patch for this bug?

 

Bill snippet:

10/09 06:26 AM phone  Internet/MEdia Net  Sent 16 KB
10/09 05:26 AM phone  Internet/MEdia Net  Sent 131 KB
10/09 04:26 AM phone  Internet/MEdia Net  Sent 61 KB
10/09 03:26 AM phone  Internet/MEdia Net  Sent 76 KB
10/09 02:26 AM phone  Internet/MEdia Net  Sent 74 KB
10/08 11:26 PM phone  Internet/MEdia Net  Sent 60 KB
10/08 10:26 PM phone  Internet/MEdia Net  Sent 80 KB
10/08 09:26 PM phone  Internet/MEdia Net  Sent 120 KB
10/08 08:26 PM phone  Internet/MEdia Net  Sent 89 KB
10/08 07:26 PM phone  Internet/MEdia Net  Sent 102 KB
10/08 06:26 PM phone  Internet/MEdia Net  Sent 41 KB
...

10/07 09:53 AM phone  Internet/MEdia Net  Sent 19541 KB
10/07 08:53 AM phone  Internet/MEdia Net  Sent 25 KB
10/07 07:53 AM phone  Internet/MEdia Net  Sent 102 KB
10/07 06:53 AM phone  Internet/MEdia Net  Sent 40 KB
10/07 05:53 AM phone  Internet/MEdia Net  Sent 56 KB
10/07 04:53 AM phone  Internet/MEdia Net  Sent 36 KB
10/07 03:53 AM phone  Internet/MEdia Net  Sent 75 KB
10/07 02:53 AM phone  Internet/MEdia Net  Sent 106 KB
10/07 01:53 AM phone  Internet/MEdia Net  Sent 36 KB
10/06 09:53 PM phone  Internet/MEdia Net  Sent 38 KB
10/06 07:53 PM phone  Internet/MEdia Net  Sent 69 KB
10/06 06:53 PM phone  Internet/MEdia Net  Sent 55 KB


from everything that has been reported this was a verizon issue only for using cellular when on wifi and it was verizion that pushed the update not Itunes, was your phone plugged into a charger? The iphone when it goes into hibernation shutsdown the wifi radio and switches back to cellular to reduce power consumption. This have been true going all the way back to the Iphone 3, not sure about the 2 because we never did any work with them

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: iPhone 5 cellular data charges while using wifi

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Oct 9, 2012 2:37:31 PM
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The phone was not charging between 8a and 11p on dates shown in the billing log.

Re: iPhone 5 cellular data charges while using wifi

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Oct 9, 2012 5:22:05 PM
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ACE - Expert

porkhelmet wrote:

The phone was not charging between 8a and 11p on dates shown in the billing log.


If it was not chargeing and in hiberation - aka a black screen aka power save mode the wifi radio was off due to power save  and the cellular radio was in use

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: iPhone 5 cellular data charges while using wifi

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Oct 18, 2012 6:02:28 AM
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Suscribing to this as I would like to know why this seems to be going on.

I have an iPhone 4 but iOS 6 and prior to this month data sending out at night was never an issue.

Got a text that I was at 65% of my data which i never exceed 1 gig of data seeing as im almost always on wifi.

 

I really feel this is an iOS 6 issue.

Over the past month I have seen large amounts of data being sent between 12 -1 am every morning.

My daughter has an iPhone 4s with iOS 6 and she as well has these large amounts of data being sent between 12 -1 am on the same dates.

My Phone is typically plugged in from 10:30 - 5:30 am everyday. Sending 426 MB's of data at 11:57 pm while I am asleep makes no sense to me.

AT&T's reccomendation was to turn off celluar data while I was asleep... 

 

 

Bill Snippet

10/1707:55 PMphoneInternet/MEdia NetSent657 KB
10/1712:05 AMphoneInternet/MEdia NetSent248793 KB
10/1612:24 AMphoneInternet/MEdia NetSent19772 KB
10/1512:29 AMphoneInternet/MEdia NetSent16553 KB
10/1412:14 AMphoneInternet/MEdia NetSent9267 KB
10/1302:44 PMphoneInternet/MEdia NetSent796 KB
10/1310:20 AMphoneInternet/MEdia NetSent1297 KB
10/1312:44 AMphoneInternet/MEdia NetSent1609 KB
10/1212:02 AMphoneInternet/MEdia NetSent6093 KB
10/1105:03 PMphoneInternet/MEdia NetSent2634 KB
10/1112:16 AMphoneInternet/MEdia NetSent2822 KB
10/0911:57 PMphoneInternet/MEdia NetSent426962 KB
10/0811:57 PMphoneInternet/MEdia NetSent4611 KB
10/0711:58 PMphoneInternet/MEdia NetSent90413 KB
10/0608:58 PMphoneInternet/MEdia NetSent3701 KB
10/0612:52 AMphoneInternet/MEdia NetSent5980 KB
10/0505:28 PMphoneInternet/MEdia NetSent8089 KB
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Re: iPhone 5 cellular data charges while using wifi

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Oct 18, 2012 6:34:13 AM
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mbb01 wrote:

Suscribing to this as I would like to know why this seems to be going on.

I have an iPhone 4 but iOS 6 and prior to this month data sending out at night was never an issue.

Got a text that I was at 65% of my data which i never exceed 1 gig of data seeing as im almost always on wifi.

 

I really feel this is an iOS 6 issue.

Over the past month I have seen large amounts of data being sent between 12 -1 am every morning.

My daughter has an iPhone 4s with iOS 6 and she as well has these large amounts of data being sent between 12 -1 am on the same dates.

My Phone is typically plugged in from 10:30 - 5:30 am everyday. Sending 426 MB's of data at 11:57 pm while I am asleep makes no sense to me.

AT&T's reccomendation was to turn off celluar data while I was asleep... 

 

 

Bill Snippet

10/17 07:55 PM phone Internet/MEdia Net Sent 657 KB
10/17 12:05 AM phone Internet/MEdia Net Sent 248793 KB
10/16 12:24 AM phone Internet/MEdia Net Sent 19772 KB
10/15 12:29 AM phone Internet/MEdia Net Sent 16553 KB
10/14 12:14 AM phone Internet/MEdia Net Sent 9267 KB
10/13 02:44 PM phone Internet/MEdia Net Sent 796 KB
10/13 10:20 AM phone Internet/MEdia Net Sent 1297 KB
10/13 12:44 AM phone Internet/MEdia Net Sent 1609 KB
10/12 12:02 AM phone Internet/MEdia Net Sent 6093 KB
10/11 05:03 PM phone Internet/MEdia Net Sent 2634 KB
10/11 12:16 AM phone Internet/MEdia Net Sent 2822 KB
10/09 11:57 PM phone Internet/MEdia Net Sent 426962 KB
10/08 11:57 PM phone Internet/MEdia Net Sent 4611 KB
10/07 11:58 PM phone Internet/MEdia Net Sent 90413 KB
10/06 08:58 PM phone Internet/MEdia Net Sent 3701 KB
10/06 12:52 AM phone Internet/MEdia Net Sent 5980 KB
10/05 05:28 PM phone Internet/MEdia Net Sent 8089 KB
10/05 12:23 AM phone Internet/MEdia Net Sent 3909 KB
10/04 12:43 AM phone Internet/MEdia Net Sent 143839 KB

If you feel it is a IOS 6 thing then make an appointment with the Genuis Bar at a Apple location and take the phone to them.

If the phone goes into hibernation and not plugged into a charge it will shut off the wifi radio and revert back to cellular modems, so any push or pull apps that are running in the background like facebook updates, twiter will transfer over the cellular modem. Turning off the cellular modem witll prevent this from happening. If it is IOS 6 then apple will need to fix it not any of the carriers.

 

I fouy hvae cloud storage turned on for backup and the various apps that are listed turn them all off, they will transmit and recieve on their own schedule even when the phone is in hiberation

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: iPhone 5 cellular data charges while using wifi

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Oct 19, 2012 10:41:03 AM
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I believe this is an IOS 6 issue as well.  I  have incurred large amounts of cellular data use when I know I was connected to wi-fi on my new 4S which came loaded with IOS 6.  I also have a 4S still running IOS 5 which is not seeing the problem.  I've read in other forums where people (AT&T customers) are suddenly seeing large cell data usage after upgrading to IOS 6.  I contacted AT&T for help and I got the same answer others have which means they don't regard this as a problem.  This is very dissapointing since up until now I've had very good service.  I've been working in software for 28 years and I know a bug when I see one. Verizon has stepped up to the plate and I wish AT&T would as well. I realize it's Apple software, but I just bought the device from AT&T a week ago, so I would expect a better answer than just a brush off.

 

Re: iPhone 5 cellular data charges while using wifi

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Oct 19, 2012 2:33:10 PM
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bigreddad wrote:

I believe this is an IOS 6 issue as well.  I  have incurred large amounts of cellular data use when I know I was connected to wi-fi on my new 4S which came loaded with IOS 6.  I also have a 4S still running IOS 5 which is not seeing the problem.  I've read in other forums where people (AT&T customers) are suddenly seeing large cell data usage after upgrading to IOS 6.  I contacted AT&T for help and I got the same answer others have which means they don't regard this as a problem.  This is very dissapointing since up until now I've had very good service.  I've been working in software for 28 years and I know a bug when I see one. Verizon has stepped up to the plate and I wish AT&T would as well. I realize it's Apple software, but I just bought the device from AT&T a week ago, so I would expect a better answer than just a brush off.

 


Have a 3GS and a 4S both running IOS 6

4S Cellular usage

 

Last reset 10.2.2012 @ 7:48AM

 

Sent 8.0MB

recieved 29.3 MB

 

phone averages about 300 email messages in 24 hour period from the corporate exchange server

 

3GS Cellular Usage

 

Last reset 10.3.2012 @ 6:01 AM

 

Sent 1010 KB

Recieved 6.0 MB

 

very few apps on the phone

 

Icloud is completely turned off on both devices

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: iPhone 5 cellular data charges while using wifi

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Oct 20, 2012 8:31:20 AM
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This is a problem that a lot of people are having so both ATT and Apple are going to have to do something about it. 

 

First, ATT has to come clean with exactly what the data is that is being sent. Based on everything I've read on the web, it may be something shady. 

 

FWIW here's the iLounge post, post 33 here:
http://www.ilounge.com/index.php/news/comments/u.s.-iphone-users-reporting-phant om-data-usage/P20/

+"(This is straight from a person who ATT tech support called and called himself a supervisor for Apple tech support)+

+Every iPhone 4 sends data to ATT every night at 2am. We are not supposed to be charged for this, but somehow that data bit is getting missed that flags this traffic as ATT initiated data.+

+The phone is using the 3G network by default because this is information going straight to ATT’s databank."+

It's not clear whether this is the small amounts of data people have referred to, or the large chunks of data. It wouldn't seem to explain the latter, unless the large chunks are a long-accumulated (weeks or month) transfer."

 

 

So I'll tell you what my phone is doing. Ever since I've had iPhones (I've had them since they first came out), I've never used over 200mb of data in a month. That's why I knew something was up after I upgraded to io6. I got an auto-text from ATT saying I was over my 2g limit 10 days into my billing cycle. I checked my usage on the ATT site and my phone was sending large data segments of between 100mb and 400mb at times when the phone was on wifi. Another odd thing is that when I checked data usage on my phone in the settings/general/usage, it wouldn't show the data usage on there. I email ATT support and they said it's Apple's fault. Apple said I must have an app using it which I know is crap. Just to see if ios6 changed an app setting that could do this, I deleted all my pictures and music, made sure all apps were set to wifi only, and made sure I wasn't subscribed to any podcast. It's still transferring data usually at 3am while on wifi. I hit my second overage last night with a 3am transfer of 150mb so who knows what it really is. Based on the many articles on the web, and complaints in various forums, I guess the ball is in Apple's court. Let's hope ATT puts a little pressure on them. I'm guessing they will after people receive their next bill. Apple has acknowledged a problem by seding an update to Verizon users to fix it. 

Re: iPhone 5 cellular data charges while using wifi

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Oct 20, 2012 2:27:18 PM
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I'll also add that even if wifi disconnects during hibernation, in my case I have nothing pushing/pulling and everything set to wifi only. Plus in the 5 years that I've had an iphone my setting have basically been the same and I've never gone over 200mb\month. . I have my phone set up to not send or receive pretty much anything and I'm still getting data sent early morning (sometimes during the day though) when the phone is plugged in charging and on my wifi network. The only thing that I noticed really different with ios6 was the podcast app. I then unsubbed to any podcast (which was set to wifi only), deleted all my podcasts, and it still does it.

Re: iPhone 5 cellular data charges while using wifi

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Oct 20, 2012 3:00:09 PM
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ACE - Expert

todthebod wrote:

I'll also add that even if wifi disconnects during hibernation, in my case I have nothing pushing/pulling and everything set to wifi only. Plus in the 5 years that I've had an iphone my setting have basically been the same and I've never gone over 200mb\month. . I have my phone set up to not send or receive pretty much anything and I'm still getting data sent early morning (sometimes during the day though) when the phone is plugged in charging and on my wifi network. The only thing that I noticed really different with ios6 was the podcast app. I then unsubbed to any podcast (which was set to wifi only), deleted all my podcasts, and it still does it.


what is the icloud settings?

 

You also might want to frequent the Apple phone forums for answers front the manufacturer also

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: iPhone 5 cellular data charges while using wifi

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Oct 22, 2012 9:44:58 AM
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I just got alerted to the same problem this morning when I got a warning that I was about to hit my limit. I have a grandfathered unlimited data plan. I've never used more than 2GB in a month, now 20 days in I have used 5. 

 

Makes no sense. My usage hasn't changed just the new OS and the iphone 5.

 

I'm seeing more and more posts online that people are experiencing this at AT&T. Just a matter of time before they have to address it en masse rather than just pushing back on individual users.

Re: iPhone 5 cellular data charges while using wifi

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Oct 22, 2012 12:16:59 PM
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ACE - Expert

jeckenroth wrote:

I just got alerted to the same problem this morning when I got a warning that I was about to hit my limit. I have a grandfathered unlimited data plan. I've never used more than 2GB in a month, now 20 days in I have used 5. 

 

Makes no sense. My usage hasn't changed just the new OS and the iphone 5.

 

I'm seeing more and more posts online that people are experiencing this at AT&T. Just a matter of time before they have to address it en masse rather than just pushing back on individual users.


might look again - it is a universal complaint not just att, what are your setting for Icloud? Have both a 4s and a 3GS running IOS 6 and both of them combines have only used 43MB since 10/02 reset

When Apple figures it, if there is anything to figure out then a fix will be forth coming

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: iPhone 5 cellular data charges while using wifi

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Oct 25, 2012 10:30:12 AM
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Same issue here, went from 1-1.5GB to 6GB after upgrading to iOS6. Apple has released a fix for this issueto VZW users (Carrier Radio version 13.1) almost a month ago now. Why not AT&T?

 

 

10-25-2012 1-22-45 PM.jpg

Re: iPhone 5 cellular data charges while using wifi

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Oct 25, 2012 2:12:37 PM
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ACE - Expert

luckyc484 wrote:

Same issue here, went from 1-1.5GB to 6GB after upgrading to iOS6. Apple has released a fix for this issueto VZW users (Carrier Radio version 13.1) almost a month ago now. Why not AT&T?

 

 

10-25-2012 1-22-45 PM.jpg


different carrier radios, verizon is CDMA, ATT is GSM. Also better to ask this question over in the Apple forum, since they are responsible for it

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: iPhone 5 cellular data charges while using wifi

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Oct 26, 2012 7:36:45 AM
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Let's suppose Apple is at fault and to a lesser degree AT&T is as well ( sarcasm), when a customer is being charged extra fees for going over their data plan ( because of some kind of data exchange between Apple and AT&T) who gets the money.  AT&T gets the money and then they still blame Apple for the glitch.  So they become richer and blameless.

Re: iPhone 5 cellular data charges while using wifi

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Oct 26, 2012 11:37:23 AM
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Taxacct wrote:

Let's suppose Apple is at fault and to a lesser degree AT&T is as well ( sarcasm), when a customer is being charged extra fees for going over their data plan ( because of some kind of data exchange between Apple and AT&T) who gets the money.  AT&T gets the money and then they still blame Apple for the glitch.  So they become richer and blameless.


your logic is at fault, att has no control over what your Apple phone does, they only supply the signal to the apple, designed hardware and IOS that supposedly Apple ran tests on and put it through QA process (Quality Assurance) to make sure there was not fault that could cause problems in the commercial world - kind of like well tested and QA'd, exceedingings accurrate mapping  app they included in this drop of the IOS.  Still wainting for a repsonse to the email I sent asking about why the map app put my ending destination in the middle of the Missouri river a good 10 miles from the address from Apple. Or should I blame ATT for that also becasue they supplied the data connect?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: iPhone 5 cellular data charges while using wifi

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Oct 28, 2012 10:22:56 PM
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The first answer from AT&T support was the same as another user got...  "Turn off cellular data when you're using wifi."  When I pressed further, another suggestion was... "You can go into the ATT app on your phone and just turn off cellular data on any of your iPhones (we have five) when you feel that their use of cellular data while on wifi might exceed your plan limits."  And, lastly, and the answer I expected was to "Increase our Mobile Data Share Plan from 10GB to 15GB because $40 for an extra 5GB is a great deal compared to paying $15/GB if we go over our limit."  To say I was disappointed with all of those answers is an understatement.  

 

I know this is an iOS6 problem, but really AT&T, as long as you pretend there is no problem and offer up lame solutions when your customers call, the problem is not going to get fixed.  I expect AT&T customer support to go to battle with Apple to get the problem fixed.  The issue is, iPhones that are on iOS6 are using cellular data when they are connected to wifi; this never happened before; it shouldn't be happening now; FIX THE PROBLEM!!!

 

It's funny that Apple supposedly provided a fix for Verizon customers when all those customers had to do was to make a call on thier phone and stay on the line since they can't use cellular data and talk at the same time.  For AT&T, this problem affects us all the time.  I'm thinking Apple needs to get their priorities straight.  I love to get in a good dig at Verizon whenever I can.

Re: iPhone 5 cellular data charges while using wifi

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Oct 29, 2012 4:11:34 AM
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ACE - Expert

gvergho wrote:

The first answer from AT&T support was the same as another user got...  "Turn off cellular data when you're using wifi."  When I pressed further, another suggestion was... "You can go into the ATT app on your phone and just turn off cellular data on any of your iPhones (we have five) when you feel that their use of cellular data while on wifi might exceed your plan limits."  And, lastly, and the answer I expected was to "Increase our Mobile Data Share Plan from 10GB to 15GB because $40 for an extra 5GB is a great deal compared to paying $15/GB if we go over our limit."  To say I was disappointed with all of those answers is an understatement.  

 

I know this is an iOS6 problem, but really AT&T, as long as you pretend there is no problem and offer up lame solutions when your customers call, the problem is not going to get fixed.  I expect AT&T customer support to go to battle with Apple to get the problem fixed.  The issue is, iPhones that are on iOS6 are using cellular data when they are connected to wifi; this never happened before; it shouldn't be happening now; FIX THE PROBLEM!!!

 

It's funny that Apple supposedly provided a fix for Verizon customers when all those customers had to do was to make a call on thier phone and stay on the line since they can't use cellular data and talk at the same time.  For AT&T, this problem affects us all the time.  I'm thinking Apple needs to get their priorities straight.  I love to get in a good dig at Verizon whenever I can.


Still not seeing excessive cellular data usage on either a 3GS or a 4S using IOS 6, but then neither phone has very few extra apps that have not been vetted and validated for what they are supposed to do - pandora, netflix, facebook, twitter and Icloud are not on the phones.

4S reset 10/02 @ 7:48 AM

 

Cellular Sent - 11.2 MB

Celular recieved - 38.1 MB

Wifi Sent - 200.6 MB

Wifi Recieved - 350.4 MB

 

3GS reset 10/03 @ 6:01 AM

 

Cellular Sent - 1.2 MB

Celular recieved - 8.4 MB

Wifi Sent - 30.0 MB

Wifi Recieved - 45.8 MB

 

Online reports for the 3GS show a smidge more then the phone reports, 8.6 MB instead of 8.4 MB

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: iPhone 5 cellular data charges while using wifi

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Dec 19, 2012 10:31:47 PM
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I have same issue with data leakage with and without Wi-Fi on TWO different iPhone 5

 

Multiple managers declined my request to open ticket for this issue. 

They gave me suggestion to turn cellular data usage off and talk to Apple again. 

(I contacted with Lashunda S. AT&T Customer Care today.)

 

I went to Apple store and they want not replace phone 3rd time and redirected me back to AT&T. 

 

12/19 03:36 PM phone Internet/MEdia Net Sent 32 KB
12/19 02:36 PM phone Internet/MEdia Net Sent 14 KB
12/19 01:36 PM phone Internet/MEdia Net Sent 2 KB
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Replaced to a brand new phone and setup a new phone without any data usage at this period of time.

There are no applications installed on the phone at this time.


12/18 06:09 PM phone Internet/MEdia Net Sent 66 KB
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Re: iPhone 5 cellular data charges while using wifi

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Dec 20, 2012 5:50:02 AM
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ACE - Expert

Are the phones on the charger at the time? If the phone goes into hibernation and is not on the charger, the IOS turns off the wifi card and reverts back to the cellular circuit,

 

In addtion some of the tranmission listed are not chargeable, it sends information to att at night for the daily usage

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: iPhone 5 cellular data charges while using wifi

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Dec 31, 2012 5:13:31 AM
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Contributor

While I have not experienced this problem on my i-phone 4 (not 4S) my i-Pad is generating the same problem.  Every night at approx. 12:15 am it sends data.  I have now turned off cellular data which kind of defeats the purpose of putting the i-Pad on the plan.  The local AT&T store checked all of my apps (not many to begin with) and none of them are sending over cellular.  I called customer support and was told it is something that happens every night and I must have been using cellular data for it to happen.  Someone at AT&T needs to connect with someone at Apple and make it stop.  The whole idea of adding my i-Pad to my phone plan was to be able to use cellular data when wi-fi wasn't available and now I can't because I might go over my monthly limit.

Re: iPhone 5 cellular data charges while using wifi

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Feb 15, 2013 9:07:13 PM
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My phone just had overages of several hundred megabytes. I was connected to WiFi all day.  Apple and AT&T stop charging customers for data they are not using.

 

[Edited to comply with Guidelines]

Re: iPhone 5 cellular data charges while using wifi

[ Edited ]
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Mar 13, 2013 6:39:04 PM
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Contributor

I have the exact same issue with an iPhone 4. Hourly data sent from my phone via cell, not wifi. Called ATT, they said they couldn't figure out the problem and said try turning off cellular data. I did that, it still did the hourly data thing, over cellular data.

 

ATT person said go to the genius bar. I did. The genius gave the same advice. Didn't work either. I'm really concerned that no one knows how to fix this. 

Re: iPhone 5 cellular data charges while using wifi

[ Edited ]
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Mar 18, 2013 12:46:18 PM
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Contributor

Same situation here. I've gone through, app by app, to try and determine what could be causing it. Turned off iCloud backups, etc.

 

Still getting about 100 MB in 20MB chunks sent on a regular basis on the 4S.

 

AT&T support was not helpful - they say they can't tell or evaluate where the traffic is going.

Re: iPhone 5 cellular data charges while using wifi

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Jun 1, 2013 1:11:38 PM
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Tutor

I thought I was the only one. Yesterday I noticed that on my iPhone 5 that the 4G was being used instead of wi-fi.  I have 3 different wi-fi settings in my house and my phone has always been set up to connect to these automatically. I had to call ATT and they had be reset my network settings and clear my cookies and data to get it to stop.

 

I also noticed that during these last two months, for the first time ever, my accounts have been nearing the data usage even though we haven't changed the way we use it.  It's really getting frustrating because I got the 6GB plan to avoid excessive data usage because we never went over 4GB (3GB was always the max) and suddenly, we're going over 6? 

 

It's insane.

Re: iPhone 5 cellular data charges while using wifi

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Jun 6, 2013 11:16:34 AM
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Tutor

This is a HUGE issue! and I can't believe it hasn't been resolved.

 

I have three iPhones on my share plan (2 iPhone 5's, and one iPhone3GS), and they ALL have the exact same things happening to them.  

 

We have turned off all cloud sharing, and it is still occurring.

 

Hello, AT&T??

 

 

Re: iPhone 5 cellular data charges while using wifi

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Jun 12, 2013 11:52:14 PM
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Explorer

When I had my iPhone 4, I used just at or below 1GB.  I upgraded in the middle of April to an iPhone 5... April's data usage was 1.8 GB, May's was 2.7GB and June was 3.3 GB.  The thing is, LTE is so dang fast!  I turn off my wifi frequently and just use the LTE speeds.  I acknowledge I use a TON of data, and my usage adds up.  One month was weird though, I'll be honest...Apparently I used 0 GB in December...Not sure what happened there.

Re: iPhone 5 cellular data charges while using wifi

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Jun 12, 2013 11:54:01 PM
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Explorer

Oh, I also meant to say... iPhone's (and other smartphones) are "always-on" data devices.  Meaning, when you use an App or load a site, there's always background data usage going on so depending on how you use your phone, it links all the times you do something together in one big heap because the usage was continuous, and the midnight/late night data influx is just because that's when they pull the data usage for the day from those devices and if it was a long, ongoing session, it looks pretty large.

Re: iPhone 5 cellular data charges while using wifi

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Jun 13, 2013 4:30:06 AM
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ACE - Expert

bondgrl wrote:

This is a HUGE issue! and I can't believe it hasn't been resolved.

 

I have three iPhones on my share plan (2 iPhone 5's, and one iPhone3GS), and they ALL have the exact same things happening to them.  

 

We have turned off all cloud sharing, and it is still occurring.

 

Hello, AT&T??

 

 


just brought a brand new Iphone 5 online, phone is 3 days old recent manufacturer date - there are differences

 

1. the iphone 5 with IOS 6.1.4 nw turns off wi-fi when hibernating no matter if it is plugged into a charger or not

 

2. stock Iphone, absolutley no apps loaded outside of what comes with it, all cloud and anything to do with itunes or any other auto feature includiung location services is turned off

 

Loading a custom app for data tracking even with all functionality turned off the following two IOS services are still running and utilizing cellular data

 

Itunes-Iphone

Apple Services

 

these are both Apple native apps, the issue is with Apple and not ATT

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: iPhone 5 cellular data charges while using wifi

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