Contributor
•
3 Messages
Upgrade Concerns
[Subject edited for better exposure]
I recently upgraded my wife's phone to a iPhone 5s. I signed up for a 2 year contract online and paid 149 for the phone. You can imagine my surprise when I looked at my bill and saw that the phone was on an ATT Next installment plan! I have spent hours on the phone with ATT being shuffled from one department to another and their basic answer is that it was outside their 14 day return window and they couldn't help me. I didn't get the bill till after the 14 day window was up! I have been a relatively happy ATT customer for many years but now I am going to leave ATT unless they can resolve this!
sandblaster
ACE - Expert
•
64.7K Messages
9 years ago
You said you "signed up for a 2 year contract online". Did you do the entire upgrade process online? If so, you should have the order emails to verify exactly what you ordered and how it was to be paid for. Is it possilble you checked the wrong box along the way and inadvertantly signed up for next? Also, if you are on the Mobile Share Plan, you might find that Next is actually cheaper than losing your discount on Mobile Share.
In any event, you should be able to get this straightened out. I suggest you send a PM to the ATTCustomer Care team.
0
0
Tbern5
Contributor
•
3 Messages
9 years ago
0
0
Rubberman_
Tutor
•
8 Messages
9 years ago
If you thought you signed up for a 2yr contract but they put you on the Next plan. what did the $149 apply towards then? Most you would of paid for on the Next plan is the tax on the phone which should have been like $45. something is fishy.
0
0
Tbern5
Contributor
•
3 Messages
9 years ago
0
0