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When I signed up for the service I had 3 free months of Cinemax/HBO package ($26) - I did not want it at the first place coz I figured I might forget to cancel but the sales just persuaded me to try it out and cancel it later. Sure enough I forgot about cancellating it right after 3 months, instead I cancelled it 3 days after the 3rd billing cycle ended. I should be entitled for the credit back for the unused days, right? (If not, I would rather keep it until the end of the 4th billing cycle.)
I PM'ed ATTCustomerCare for the credit back for the unused days of service but I don't get a single reply. So now I don't get either the refund, or access to the Cinemax/HBO package till the end of the billing cycle. So what's the deal here?!
Solved! Go to Solution.
When you remove/downgrade service, the billing system automatically generates a credit for the unused service.
Let's say your billing cycle is the 1 through the end of the month. On October 1, you would have been billed for a month of HBO/Cinemax. If you called on October 4 to have it removed, your November one billing statement will show a prorated credit for HBO/Cinemax from October 4 to October 31.
No action is required from you or a representative to get that credit.
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