Tutor
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4 Messages
Are Calls Between Two ATT Mobile Phones Really Free?
After our daughter told us that minutes used in calls between two ATT mobile phones are not charged to either subscriber (she recently switched), I called ATT customer support to confirm. After a conversation with a person who seemed to have difficuly understanding my question, the answer was "Yes, you will not be billed for minutes used in calls between two ATT mobile subscribers".
I'm concerned because when I check usage online, it appears that the minutes in the ATT - ATT calls are accumulating toward our limit, and I don't want to find out the hard way that I "misunderstood" the ATT rep when a huge bill arrives.
Does anybody know how I can get this "free minutes between ATT phones" in writing?
Accepted Solution
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wingrider01
Expert
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12.2K Messages
12 years ago
Mobile calls between two ATT cell phones are not chargeable
Mobile calls between ATT and a different carrier are chargeable unless you have Unlimited Texting with Mobile to and Mobile and a qualifying voice plan.
It is documented on the website in the tos. You can also see it on the OLAM screen fro yout recent usage, one of the columns is labeled Mobile to Mobile, if you highlight the ? next to header talks about what the total includes
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imstef
Employee
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372 Messages
12 years ago
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jamileh
Former Community Manager
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5.2K Messages
12 years ago
Wingridge laid this out pretty clearly. Let us know if you have any additional questions.
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savior
Scholar
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129 Messages
12 years ago
Note: The AT&T customer making the call may incur charges based on their location when the call is made.
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pvdg42
Tutor
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4 Messages
12 years ago
I called again and found, by presistently asking about calls counting toward limits that should no have, that my account was one that DID NOT include free ATT mobile-to-mobile calling.
I switched plans and now have that. Moral: do NOT accept a generic answer. Double check.
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imstef
Employee
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372 Messages
12 years ago
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