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Posted Oct 28, 2012
iPhone 5 will not stay connected to LTE while on a voice call.

I noticed that something has either changed in the network and/or the Iphone 5.  I currently have a 64GB Black iPhone 5 and the grandfathered unlimited plan.  I noticed while on a voice call, the internet becomes utterly useless.  I could not find a direction that was 10 miles away from me because the map would not generate.  Just sat there loading.  I could not do an internet search for anything without it taking more than 35 seconds, connecting to the app store took close to a minute, and checking mail was useless.   These issues were not occurring on my first iPhone 5 (this is my 3rd).  I even bragged at how fast I could do a search for directions, load them in apple maps, all while on the phone talking to someone.  For some reason, this no longer works.

 

I tested this theory on my own phone and a few of my coworkers phones.   It is reproducible.  The speeds experienced when the phone drops off of LTE is slower than 3G/4G speeds that you would normally experience when turning LTE off.  This was also tested. 
I reset, restored, set my phone up as new.  Reset network connections, etc several times and this still happens.  I called into AT&T and was told that this was normal and I should not expect a phone to use LTE while making voice calls.  Why not?  The phone isn't using LTE to make voice calls, its using the 3G network to make voice calls.  That's the purpose of the phone having 2 antennas, to be able to do this.   To tell me that this is not an option, when I witnessed it on my first iPhone is unacceptable. 

 

The results are below.  They should be read from BOTTOM TO TOP. 

 

What you will see is my LTE test that was ran before the call, 1 test with LTE turned off, 2 calls while on the phone with AT&T, and 2 calls after I got off the phone.  Took 3 more resets to get it back to normal speeds.  The 54.61 mbps is a rare occurrence.  I normally average 20 -30 mbps down and 20 mbps upload. 

Results while on the phone.PNG

 

As you can see, while I'm on the phone I get 0.00 mbps upload speed.  To tell me this is normal can not be accepted as a viable answer.  These tests were done slightly north of downtown Atlanta, GA in between AT&T cell phone towers.  Signal was not an issue. So I went from 6.70 Mbps to 0.60 mbps while on the phone.  At least give me normal 3G/4G speeds while on the phone.  I was also told that although my strength was low, this was still within normal range.  You can't tell me that 0.60 mbps and 0.00 mbps upload speed are the normal speeds.  I did not experience anything as slow as this while on an iPhone 4.  Sorry I couldn't compress the screen shot any more because I did these tests several times. 

 

My average speeds are below. 

average LTE.PNG

 

 

These problems seem to happen only only on LTE and when you attempt to make a phone call.  On wifi the upload speed will suffer, but the download speed will still be around 20 mbps, but that's probably because of the ISP.   These results tell me that this is an option that can be turned on or offand some of the new iPhone 5's did not experience this.  My first iPhone 5 before I took it back was a beast with multitasking. This was a bragging point that I could do all this while actually on the phone getting the information/ directions I needed. It has to be a recent update in the network settings somewhere that is causing this issue.If you could please test your handsets and confirm whether or not this is happening on your iPhones?  A bug report has been submitted to Apple and the concern has been voiced with AT&T (who sent me back to Apple). 

iPhone 5 will not stay connected to LTE while on a voice call.

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Oct 28, 2012
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You've got how it works wrong. When on a call, data reverts to 3G/4G. It doesn't stay on LTE. Regardless of the numbers of antennas, Apple choose to put the radios on a single chip for space and power considerations. Because of that design choice, the iPhone 5 can't run the LTE radio for data at the same time it runs the GSM radio for voice. When on a call, the phone falls back to 3G/4G, which can handle simultaneous voice and data.

At least that's how it's supposed to work. Some people have reported problems with the phone falling back when a call comes in.

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Oct 28, 2012
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At least AT&T can do data and voice at the same time something Verizon and Sprint can't.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: iPhone 5 will not stay connected to LTE while on a voice call.

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Oct 28, 2012
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But that's just the problem.  When it switches over, the speeds are slower than going over to 4G speeds normally and this doesn't explain my first iphone 5 being able to stay connected to LTE while on a voice call.  I've made VOIP calls and it doesn't drop me off of wifi when ti connects to 3g/3G, so I believe the capability is there.  The iphone 5 has two LTE antenna's along with two cellular antennas.  It might be controlled by one quadcomm chip, but I believe I should at least get "normal" 3G/4G speeds when talking on the phone, not have an usuable device everytime I get a phone call.

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Oct 29, 2012
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mythicalcaesar wrote:

But that's just the problem.  When it switches over, the speeds are slower than going over to 4G speeds normally and this doesn't explain my first iphone 5 being able to stay connected to LTE while on a voice call.  I've made VOIP calls and it doesn't drop me off of wifi when ti connects to 3g/3G, so I believe the capability is there.  The iphone 5 has two LTE antenna's along with two cellular antennas.  It might be controlled by one quadcomm chip, but I believe I should at least get "normal" 3G/4G speeds when talking on the phone, not have an usuable device everytime I get a phone call.


From all that I have read you must have been on HSPDA+ for both data and voice which they do call it 4G but not LTE as far as I know that is not currently possible and if so Verizon and Sprint would have voice and data at the same time.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: iPhone 5 will not stay connected to LTE while on a voice call.

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Oct 29, 2012
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I have an AT&T 64GB IPhone 5. Sorry if I didn't put that in the post somewhere.

Re: iPhone 5 will not stay connected to LTE while on a voice call.

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Oct 29, 2012
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AT&T's statement on using both voice and data at the same time. 

 

https://docs.google.com/viewer?a=v&q=cache:7KQ7FNVDZf4J:www.att.com/Common/about_us/files/pdf/talk_s...

 

Re: iPhone 5 will not stay connected to LTE while on a voice call.

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Oct 29, 2012
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dwill05 wrote:
You've got how it works wrong. When on a call, data reverts to 3G/4G. It doesn't stay on LTE. Regardless of the numbers of antennas, Apple choose to put the radios on a single chip for space and power considerations. Because of that design choice, the iPhone 5 can't run the LTE radio for data at the same time it runs the GSM radio for voice. When on a call, the phone falls back to 3G/4G, which can handle simultaneous voice and data.

At least that's how it's supposed to work. Some people have reported problems with the phone falling back when a call comes in.

Every thing that I have read supports that the iPhone reverts to 4G/3G data when on a voice call. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: iPhone 5 will not stay connected to LTE while on a voice call.

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Oct 29, 2012
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mythicalcaesar wrote:

 

AT&T's statement on using both voice and data at the same time. 

 

Google Quoted Document

 


That documents just states voice and data at the same time on a GSM network which is true.

If you read Apples "Understanding Cellular Data Networks" it shows the iPhone does not support both voice and data over LTE at the same time.  The footnote states it will switch back to 3G for data during a voice call.  

http://support.apple.com/kb/HT1976

 

LTE networks

LTE is available with supported LTE carriers.

LTE LTE No1 iPhone 5 and iPad (3rd generation) Wi-Fi + Cellular only.2
  1. iPhone 5 (GSM model) will switch to 3G for data during voice calls.
  2. Requires a supported LTE carrier. For iPhone, see this article. For iPad, see this article.

Re: iPhone 5 will not stay connected to LTE while on a voice call.

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Oct 31, 2012
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If you read my original message, you would have seen that I said that 3G/4G is unusable. And what is being requested is not truly simultaneous voice and data.  Voice will be on 3g/4G understood, but maps, app store, email, etc should still be on LTE.  The link still bypasses this. and AT&T and Apple have no explanation and are unwilling to give one.  The simple tasks that I can still do on my iPhone 4 can not be done on the iPhone 5.  I would do a little more research to see that I am not the only one experiencing the issue before going into attack mode. 

 

If I need to repeat it to you.  This DID work on my white iPhone 5 when I first got it - NO MATTER  what is shown on the website.  I would rather have a post coming from someone experiencing the same issue or someone from Apple or AT&T not a proxy.   The phone is capable of this and there is still no explanation of getting less than edge speeds on data when talking on the phone. 

Re: iPhone 5 will not stay connected to LTE while on a voice call.

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Oct 31, 2012
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mythicalcaesar wrote:

If you read my original message, you would have seen that I said that 3G/4G is unusable. And what is being requested is not truly simultaneous voice and data.  Voice will be on 3g/4G understood, but maps, app store, email, etc should still be on LTE.  The link still bypasses this. and AT&T and Apple have no explanation and are unwilling to give one.  The simple tasks that I can still do on my iPhone 4 can not be done on the iPhone 5.  I would do a little more research to see that I am not the only one experiencing the issue before going into attack mode. 

 

If I need to repeat it to you.  This DID work on my white iPhone 5 when I first got it - NO MATTER  what is shown on the website.  I would rather have a post coming from someone experiencing the same issue or someone from Apple or AT&T not a proxy.   The phone is capable of this and there is still no explanation of getting less than edge speeds on data when talking on the phone. 


If you look at the apple support link in the post above, even Apple, who made the phone, states that the AT&T GSM iPhone 5  reverts to 3G for data when on a phone call.  If the phone was capable of LTE data while on a voice call, as you claim, why would Apple state otherwise?  They surely know the capabilities of the phone.

 

the phone still should have 3/4G data while on a call.  If that isn't happening, then something is wrong.  However, you are NOT going to stay on LTE while on a call.  The phone simply doesn't work that way.

Re: iPhone 5 will not stay connected to LTE while on a voice call.

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Jan 29, 2013
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I'm having the exact same issue.  Did you ever get anything resolved?

Re: iPhone 5 will not stay connected to LTE while on a voice call.

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Jan 29, 2013
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There is nothing to be resolved. The AT&T phone will not stay on LTE while on a voice call. While on voice, it will drop to 3/4G for data. That's the way the phone is designed to work.

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Feb 19, 2013
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Kind of the same problem here.  This is what I have found with my 32 g iphone 5.

 

Start with 3 bars of LTE.

As soon as a dial or receive a call it reverts to 4 bars of 4g.

After being on the phone for 4-5 minutes it reverts to 4 bars of EDGE. (this has been tested mutiple times.  Also while on the phone with ATT Tech support) (NO MOVING AROUND SITING IN THE SAME SPOT AS WHEN THE CALL WAS MADE)

As soon as the phone call is ended. The phone returns to 4g within  30 seconds or so. 

Then within a minute the phone returns back to LTE.

 

Any ideas on this?

 

Re: iPhone 5 will not stay connected to LTE while on a voice call.

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Feb 20, 2013
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IMHO the title/subject of this thread needs to be changed or else this thread should be closed since it is a given fact that, for better or for worse, an iPhone 5 will drop from LTE to 4G/3G (and apparently, even to EDGE) when on a voice call while connected to AT&T's cellular network.  That it (currently) does that is not some sort of bug or defect; the issue about getting slow 4G/3G data speeds while on a voice call may be a valid concern but again, it has nothing to do with the iPhone 5 not staying connected to LTE while on a voice call (on AT&T's network).

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: iPhone 5 will not stay connected to LTE while on a voice call.

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Mar 22, 2013
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Experiencing the same problem as OP. Also with iPhone5 on grandfathered unlimited data plan. I don't minding dropping to 4G during calls but data speeds are nil so that most times I can't even check emails. After the call everything is fine. My iPhone 4S never did this.

Re: iPhone 5 will not stay connected to LTE while on a voice call.

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Jun 14, 2013
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Still no resolution. They've had me swap SIM cards, get a new phone, send them data every few weeks. All I've been told is that what I experienced in the LTE staying connected is a "future" option and shouldn't have worked.

They still won't explains why I get less than 3G and edge data while talking on the phone when my 4 does this just fine.

Re: iPhone 5 will not stay connected to LTE while on a voice call.

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Jun 14, 2013
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This is exactly what I'm talking about. I've gotten lost a few times when someone called me during my route. Gmaps, apple maps, waze, nothing reconnects until a few minutes after the call.

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Jul 27, 2013
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At&t iPhone 4s doesn't support Lte so that means it uses the 4g and stats connected no matter whether your on the phone or not. Thats just how the iPhone 5 was made. It is normal. I never got dow from 4g on a call. It stays at 4g when I'm the phone. I don't get edge or 3g. 4g lte, 3g, and 4g are basically base on where your location is and if your area supports it.

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Aug 1, 2013
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I'm running exactly the same issue. It happened when I moved from Honolulu, HI to Sacramento, CA. It's truly disappointing and is affecting my work efficiency. I will have to switch carriers and devices so I can talk & surf if this cannot be resolved soon. I'm waiting to hear back from AT&T advanced technical support sometime over the next 2-3 days. I'm keeping my fingers crossed as if it worked before it's sure to be able to work again.

Re: iPhone 5 will not stay connected to LTE while on a voice call.

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Sep 28, 2013
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Yes, this is very odd. I had the same issue. I had the iPhone 5 for about a year. During that ENTIRE time, my phone would show connected to LTE 95% of the time since I was in an LTE supported area. I would make voice calls and my phone would continue to show LTE and my use of data WHILE talking on the phone was just fine.

 

A week ago, I upgraded to the iPhone 5S, and now when I make voice calls, my connection drops to 4G and the data speed is terrible. Why did this work on my iPhone 5 and now since I have upgraded, I am experiencing the same behavior as this individual? Something has definitely changed and I have a ticket opened with AT&T on this.

 

 

Re: iPhone 5 will not stay connected to LTE while on a voice call.

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Sep 29, 2013
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nsgguy245 wrote:

 I would make voice calls and my phone would continue to show LTE and my use of data WHILE talking on the phone was just fine.

 

 


That is not possible. The iPhone is not capable of staying on LTE while also on a call. 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: iPhone 5 will not stay connected to LTE while on a voice call.

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Sep 29, 2013
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I agree. If an ATT iphone was still showing LTE while on a call, something was wrong with the indicator. Both AT&T and Apple have stated that when on a voice call, the data will revert to 4G or whatever is available other than LTE. They should know.

Re: iPhone 5 will not stay connected to LTE while on a voice call.

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Sep 29, 2013
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To those wanting to try something Face Time audio only between two iPhones seems to have great voice without connection issues . http://9to5mac.com/2013/09/28/ios-7-how-to-make-facetime-audio-calls-and-check-how-much-data-they-us...

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: iPhone 5 will not stay connected to LTE while on a voice call.

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