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Posted Oct 16, 2012
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Ordered i5 with 16g, now I think I may need 32g

Is it reasonable to assume that when the i5 I ordered comes in that I can take it unopened to AT&T and swap it for the 32gig and just pay the difference? Is there a grace period or am I hosed until I have another upgrade?

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Nov 28, 2012 11:34:11 AM
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The 14 day return policy begins from time of purchase or time of device shipping. For complete info, please visit AT&T Return Policy


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Ordered i5 with 16g, now I think I may need 32g

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Oct 17, 2012 3:42:48 AM
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jrayokc wrote:

Is it reasonable to assume that when the i5 I ordered comes in that I can take it unopened to AT&T and swap it for the 32gig and just pay the difference? Is there a grace period or am I hosed until I have another upgrade?


Not sure on a online order when the grace period starts, it recently changed on 10/07/2012 from 30 days to 14 days. What you want to do is possible as long as you are withing the buyers remorse period that is applied to you, but given the constrained nature of the device you might be safer just returning the ordered phone, reverse your upgrade and order the 32GB one

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Oct 17, 2012 5:52:06 PM
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Voyager

got a response from ATT and they said as long as I don't open the box I have 14 days, not 30 days to exchange. Thanks for answering, I really appreciate it.

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Oct 18, 2012 3:40:31 AM
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jrayokc wrote:

got a response from ATT and they said as long as I don't open the box I have 14 days, not 30 days to exchange. Thanks for answering, I really appreciate it.


Given the back order status you may not find one within 14 days - that includes saturday and sunday I believe

Re: Ordered i5 with 16g, now I think I may need 32g

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Oct 19, 2012 12:51:47 PM
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I ordered and received the 32, which was the same size as my iPhone 4 that I had for 2 years. With all the choices we have today in online storage (iCloud, DropBox, Googe Drive, SkyDrive, etc.) it pretty much made no sense for me to pay an extra $100 just to get the 64. The more I think about it, maybe I should have gotten the 16 like you did. Another benefit to online storage is the automatic, perpetual backup of my info. I never have to worry again about losing my stuff by dropping the phone in water, or damaging it beyond repair, etc.

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Oct 22, 2012 5:06:52 PM
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is the 14-day return policy ATT's or Apple's?

Re: Ordered i5 with 16g, now I think I may need 32g

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Nov 28, 2012 11:34:11 AM
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The 14 day return policy begins from time of purchase or time of device shipping. For complete info, please visit AT&T Return Policy


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Nov 28, 2012 12:16:48 PM
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att gives you 14 days, but apple store gives 30 if you bought it from them (online or in person)

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