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Posted Sep 22, 2013
6:23:02 PM
IOS7 update locked phone

Does anyone know how to get pass the black screen with the Apple Logo? So far this update is going into hour 4 and nothing is happening. Contacted Apple but they want $19 for the call. NOT.  Right now no phone

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Sep 22, 2013 6:55:25 PM
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Master

Check out this thread at Apple: https://discussions.apple.com/thread/4313957?start=0&tstart=0

 

There is a reffeence to an Apple article as well as a youtube video that demostrates some steps. 

 

Good Luck!

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IOS7 update locked phone

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Sep 22, 2013 6:55:25 PM
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Master

Check out this thread at Apple: https://discussions.apple.com/thread/4313957?start=0&tstart=0

 

There is a reffeence to an Apple article as well as a youtube video that demostrates some steps. 

 

Good Luck!

_____________________

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Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/

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Sep 22, 2013 6:56:59 PM
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Teacher

Thank you

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Sep 22, 2013 8:21:09 PM
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Teacher
Thanks for the information. Unfortunately after going through the process the phone still has black screen with logo. At this point phone is dead. Believe everything is lost

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Sep 23, 2013 1:52:19 AM
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Professor
Are you doing the update over the air, or connected to a computer with iTunes? If you are doing it over the air, try connecting to iTunes. It may detect the phone in recovery mode and be able to restore it.

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Sep 23, 2013 7:14:30 AM
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Professor

Hopefully you backed up your phone before running the update? Try this.

 

Hold the home and power buttons until the phone restarts. You should be prompted to connect it to iTunes, which will see the phone as being in recovery mode and will restore it to factory settings. If you have a backup, you can then restore that.

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