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5 Messages
Custom ringtone problems with IPhone 4s
I have several contacts that I have custom ringtones for. But when they call, the ringtone I have set for them doesn't play. The main ringtone of my phone plays.So, how do I get my phone to play the custom ringtone I have assigned to several of my contacts?
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kdfederer
ACE - Expert
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13.1K Messages
10 years ago
Make sure that the ringtones play when you preview them. Make sure that they are in the proper format.
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oz_1
Master
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4.2K Messages
10 years ago
In 11.1.5 if you do the conversion and change the extention when you import ,it will automatically go to Ringtones because of the change from m4a to m4r.
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kPaks
Mentor
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31 Messages
12 years ago
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Scouser10
Tutor
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5 Messages
12 years ago
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jamileh
Former Community Manager
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5.2K Messages
12 years ago
When you go into Settings>Sounds>Ringtones, do you see the ringtones listed there?
When you connect your phone with iTunes, do you see the ringtones listed in iTunes? If not, you may need to re-add them to iTunes and sync them to your phone again.
You'll need to make sure the ringtone is under 30 seconds long. Tones over 30 seconds won't play. This happened to me and it tripped me up until I figured it out.
Hope this helps, let us know!
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Scouser10
Tutor
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5 Messages
12 years ago
All the ringtones show up in Settings>Sounds>Ringtones and in iTunes aswel also they are all below 30 seconds. It is doing my head in.
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jamileh
Former Community Manager
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5.2K Messages
12 years ago
Mine as well! I was certain it was the 30 second thing!
Can you assign non-custom ring tones to specific people? Try assigning a tone like Trill or Piano Riff to a contact and see if you still hear the Marimba (default) tone.
Try removing the custom tones from iTunes, syncing, re-adding then syncing again.
I suggest trying it with just one ringtone and if that works, do the rest. Less work that way.
Let me know how that turns out!
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Scouser10
Tutor
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5 Messages
12 years ago
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jamileh
Former Community Manager
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5.2K Messages
12 years ago
You've got me stumped! If the standard ringtones worked, I'd look at the format of the custom ringtones but since the standard ringtones don't even work; there's a deeper issue.
One last thing to try and then I think it's time to hit up Apple for assistance.
It's a longshot, but bear with me:
- plug your phone into your computer
- deselect the "sync ringtones" option
- sync the phone
- deauthorize the computer
- reauthorize the computer
- reselect "sync ringtones"
- sync the phone
If that doesn't work....
Here's a link to Apple's community: https://discussions.apple.com/index.jspa and their iPhone support site: http://www.apple.com/support/iphone/
Please let us know how you end up. This is going to bug me until we figure it out!
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sandblaster
ACE - Expert
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64.7K Messages
12 years ago
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