Reply
Posted Sep 24, 2012
1:03:44 PM
Cant activate iPhone 5?

Does anyone knows what is going on?

 

I am current AT&T customer, I did purchase AT&T iPhone 5 from craiglist, phone is brand new and it was not even open. Now I did try to activate phone and its asking me for last 4 ssn and zipcode from the person it was purchased from? Now i dont know his information, and I did call the store and I was told they cant help me out unless that person first activates phone.

 

Is this true? I cant get new SIM card for iPhone 5 and activate it under my name? 

0
(0)
  • Rate this reply
Solved
Sep 24, 2012 1:40:33 PM
0
(0)
Professor

The iPhone5 has to be activated on the line that was used to purchase it. This is a security feature, to help prevent theft of unactivated phones.

Accepted Solution

Cant activate iPhone 5?

22,101 views
9 replies
(0) Me too
(0) Me too
Post reply
Replies
(9)
0
(0)
  • Rate this reply
Sep 24, 2012 1:26:09 PM
0
(0)
Former Community Manager

I suggest you get a hold of the individual you purchased it from as soon as possible. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Cant activate iPhone 5?

2 of 10 (22,085 Views)
0
(0)
  • Rate this reply
Sep 24, 2012 1:35:48 PM
0
(0)
Tutor
Edited by malizivko on Sep 24, 2012 at 1:36:13 PM

I would if I could, that person is not asnwering phone, so is this true statement or not? Can you activate phone if you did not pruchase it through ATT?

Re: Cant activate iPhone 5?

[ Edited ]
3 of 10 (22,071 Views)
0
(0)
  • Rate this reply
Solved
Sep 24, 2012 1:39:53 PM
0
(0)
Teacher

The seller should have activated before selling it. The phone needs to be activated on the account it was purchased on.

Re: Cant activate iPhone 5?

4 of 10 (22,060 Views)
Solution
0
(0)
  • Rate this reply
Solved
Sep 24, 2012 1:40:33 PM
0
(0)
Professor

The iPhone5 has to be activated on the line that was used to purchase it. This is a security feature, to help prevent theft of unactivated phones.

Re: Cant activate iPhone 5?

5 of 10 (22,055 Views)
Solution
0
(0)
  • Rate this reply
Sep 24, 2012 1:43:06 PM
0
(0)
Guru

The phone has to be actvated on the line from which it was upgraded from first. If you can't find the one you purchased from, you have a $800 door stop. This was put in place as a security measure to prevent fraud.

Re: Cant activate iPhone 5?

6 of 10 (22,049 Views)
0
(0)
  • Rate this reply
Sep 24, 2012 1:43:35 PM
0
(0)
Former Community Manager
Edited by jamileh on Sep 24, 2012 at 1:45:25 PM

As Mikey, Max & stclair said, he would have had to activate it. I am sorry but we cannot help. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Cant activate iPhone 5?

[ Edited ]
7 of 10 (22,047 Views)
0
(0)
  • Rate this reply
Sep 24, 2012 3:34:32 PM
0
(0)
Employee

Not only does the phone need to be activated on the line it was ordered under, if it is not activated in a certain amount of time (30 days, I think), the original buyer may get charged full price for the phone. 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Cant activate iPhone 5?

8 of 10 (21,811 Views)
0
(0)
  • Rate this reply
Oct 11, 2012 2:13:35 AM
0
(0)
Contributor

Hi 

 

I have some problem i bouht from Craiglist , in LA, this stupid guy forgot to acctivate it, he only acctivate online, now i couldnt contact with him to to know last for digits of SOcial i know only zip code, i call apple to resolve this problem , Apple said me that only Att&t can fix this, i paid 850$ for this Iphone 5 and now i couldnt use it im coming crazy, then i call Att&t some worker telling me that it will be acctivate with Att&t prepaid card another one telling me that i must take contract , but that stupid i already bouht it from craiglist, another one telling i must trasfer that number with my name , i want to know how can i do that, im comeoning crazy, i dont understand Att&t is very big company and it couldnt fix such tupid problem?

i talk on cell phone like 5 hours and nobody can help me with that issue ?

no please tell me what i have to do ? to trow the cell phone to the garbage or what?

when im calling this guy he dont telling this last digits of Social Security number, i need to go to find i dont know how and batter this guy to know inforamtion about last 4 digits of his Social SL?

Re: Cant activate iPhone 5?

9 of 10 (17,093 Views)
0
(0)
  • Rate this reply
Oct 11, 2012 2:39:01 AM
0
(0)
Professor

edgarjanoyan wrote:

Hi 

 

I have some problem i bouht from Craiglist , in LA, this stupid guy forgot to acctivate it, he only acctivate online, now i couldnt contact with him to to know last for digits of SOcial i know only zip code, i call apple to resolve this problem , Apple said me that only Att&t can fix this, i paid 850$ for this Iphone 5 and now i couldnt use it im coming crazy, then i call Att&t some worker telling me that it will be acctivate with Att&t prepaid card another one telling me that i must take contract , but that stupid i already bouht it from craiglist, another one telling i must trasfer that number with my name , i want to know how can i do that, im comeoning crazy, i dont understand Att&t is very big company and it couldnt fix such tupid problem?

i talk on cell phone like 5 hours and nobody can help me with that issue ?

no please tell me what i have to do ? to trow the cell phone to the garbage or what?

when im calling this guy he dont telling this last digits of Social Security number, i need to go to find i dont know how and batter this guy to know inforamtion about last 4 digits of his Social SL?


Unfortunately, as has been stated in this thread, the phone has to be activated on the account it was purchased under.  If the person didn't activate it before he sold it to you, you need his account info.  If the person who sold it to you won't give you the information (to be honest, I wouldn't give anyone the last four of my SSN either) and won't take the phone back, you are stuck.  Apple can't override this restriction and it doesn't matter how much you paid for the phone. 

 

Re: Cant activate iPhone 5?

10 of 10 (17,087 Views)
Share this post
Share this post