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Posted Oct 14, 2011
5:11:11 PM
Activated 4s - Still No Service???

Ok, so I got my 4s today.  I plugged it into my computer, and wasn't prompted to activate it at all.  After I went through the setup screens, it was fully functional less the phone.  I have no service.

 

So I went to AT&T's activation email, followed their instructions, and got the phone activated.  But I still have No Service!  I tried plugging it back into iTunes, and everything syncs, but I still have no service.

 

I'm hold with AT&T right now, but who knows how long it will take to get a rep on line. 

 

Any ideas?

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Oct 14, 2011 5:16:54 PM
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Teacher

Alright - I figured it out.  A normal reboot won't fix it.  I hard to do a hard rest (press and hold the power and home buttons until it powers off - ignore the swipe to power off prompt and keep holding, it will eventually power off).  THen I powered it back on and it finally connected to AT&T's network.

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Activated 4s - Still No Service???

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Oct 14, 2011 5:11:49 PM
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Teacher

BTW - this phone is a replacement for a 3GS I currently have.  I still have service on the 3GS.

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Oct 14, 2011 5:16:54 PM
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Teacher

Alright - I figured it out.  A normal reboot won't fix it.  I hard to do a hard rest (press and hold the power and home buttons until it powers off - ignore the swipe to power off prompt and keep holding, it will eventually power off).  THen I powered it back on and it finally connected to AT&T's network.

Re: Activated 4s - Still No Service???

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Oct 14, 2011 5:37:52 PM
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Tutor

This solution did not work for me -- I am in the same boat as you were:

 

Got my 4S around 12:15pm today -- used the link in my order email to activate with no problems. I was able to restore and sync my new phone, and still can, but it says "No Service."

 

My old phone is no longer working either, also "No Service".

 

I have tried to reset the network settings, hard reboot (holding both buttons) and turned on/off multiple times. Everytime it says "Searching" then "No Service"

 

I called AT&T and talked to their rep who said that my activation had worked and the sim number is correct in their system, but that my "master switch" hadn't gone through. He said my only option was to keep waiting.

 

So -- It's almost 6pm and still "No Service".

 

ARGH

Re: Activated 4s - Still No Service???

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Oct 14, 2011 6:15:14 PM
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This is horrible.  I was told two hours to activate my phone I started this process at 330 and it is now 615 and no one is answering the phone.  It is telling my sim number is wrong. But when I call customer service they state it is all correct in their system. It is the switch running behind.  Is this going to be two days before our phones are activated.

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Oct 14, 2011 6:18:40 PM
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Tutor

Based on my reading, more people are having trouble Activating than having the issue by the OP and myself...

 

We were able to Activate our phones, but after activation, we are getting No Signal. I guess the OP got his to connect eventually?

 

I am still setting "Searching" and "No Service" 5+ hours after activating. On hold for my 3rd call today to customer service.

 

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Oct 14, 2011 7:28:30 PM
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I had the same problem with 'no service' after calling to activate the phone, on BOTH my old iphone and the new one.  No way to call back for help and the online support chat was down.  I did what you did and it works now, thanks for posting this.

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Oct 14, 2011 7:31:57 PM
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Tutor

I'm having this same issue and it has been driving me NUTS. No activation prompt anywhere when I plug in my phone or try to do it over the air. Guess I'm just stuck waiting while my 3GS continues to be the working phone.

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Oct 14, 2011 7:51:51 PM
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Teacher
Have you tried going to a AT&T store? I couldn't activate my phone either. Synced fine with iTunes but no service. Took a drive to my local AT&T store they got it working less than five minutes.

Just a thought.

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Oct 15, 2011 7:11:59 AM
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Hard reset worked like a charm!

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Oct 15, 2011 7:12:18 AM
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Thank You it worked for me.

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Oct 15, 2011 9:27:34 AM
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Tutor

It has been almost 24 hours now since I activated my device, still "No Service."

 

I just got back from my local AT&T store - they put my sim card in another phone and it worked fine, they put a different, working sim, into my phone, and still no luck. They think that my device is faulty.

 

My options were to wait for an envelope to mail my phone to Apple, (no phone for how many days?) or to make an appointment and drive 1.5 hours to my nearest Apple store.

 

The soonest appointment I could get is 5pm today, so, I guess I'll be doing some driving and waiting soon.

 

What a frocking hassle. I am definitely dumping AT&T next time I get a chance -- why is it that _every_ interaction with them costs me more time, money, or patience than the last?

 

I don't think it's AT&T's fault my device is defective -- but I do think it's crazy they can't exchange my device here in town, and save me the 3+ hours of driving and re-explaining my issue.

 

I'm done. Verizon here I come!

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Oct 15, 2011 9:44:25 AM
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ACE - Professor

got my iphone 4S this morning at 10:30 at the apple store it activated wit hno problems at all. did you do a hard reset?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 15, 2011 10:25:01 AM
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Hella hard resets bro

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Oct 15, 2011 10:46:05 AM
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ACE - Master

zooper wrote:

It has been almost 24 hours now since I activated my device, still "No Service."

 

I just got back from my local AT&T store - they put my sim card in another phone and it worked fine, they put a different, working sim, into my phone, and still no luck. They think that my device is faulty.

 

My options were to wait for an envelope to mail my phone to Apple, (no phone for how many days?) or to make an appointment and drive 1.5 hours to my nearest Apple store.

 

The soonest appointment I could get is 5pm today, so, I guess I'll be doing some driving and waiting soon.

 

What a frocking hassle. I am definitely dumping AT&T next time I get a chance -- why is it that _every_ interaction with them costs me more time, money, or patience than the last?

 

I don't think it's AT&T's fault my device is defective -- but I do think it's crazy they can't exchange my device here in town, and save me the 3+ hours of driving and re-explaining my issue.

 

I'm done. Verizon here I come!


Some phones will be DOA.  As far as I know, even Verizon and Sprint will have dead phones and only Apple can provide an instore exchange so you would be no better off with another carrier but it is your choice just don't switch becasue you think they can handle this issue any differently because they can't.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 15, 2011 1:51:17 PM
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Teacher

I got a I Phone 3GS at my local Apple Store today and had the same issue. They said they have been having issues with AT&T's system for the last couple of days.

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