iPhone unlocking questions and discussion

[youngjm ACE - Professor]

Here is the link to Apple's page describing the different models and what LTE bans are are supported. http://www.apple.com/iphone/LTE/

Ultrafast LTE. Available here.

With LTE on iPhone 5, you can browse the web, stream content, or download a movie at blazing-fast speeds. To see if iPhone 5 works with LTE networks in your country, refer to the chart below.1 For more details, contact your carrier.
Model Number2
LTE Band Support3
Country
Supported LTE Networks
Model A1428
(GSM model)
4 (AWS)
17 (700b MHz)
United StatesAT&T
Canada
Bell (including Virgin)
Rogers (including Fido)
Telus (including Koodo)
Model A1429
(CDMA model)
1 (2100 MHz)
3 (1800 MHz)
5 (850 MHz)
13 (700c MHz)
25 (1900 MHz)
United States
Sprint
Verizon
JapanKDDI
Model A1429
(GSM model)
1 (2100 MHz)
3 (1800 MHz)
5 (850 MHz)
GermanyDeutsche Telekom
United Kingdom EE
Australia
Optus (including Virgin)
Telstra
JapanSoftbank
Korea
KT
SK Telecom
Hong Kong
CSL
Hutchison
SmarTone
Singapore
M1
SingTel
StarHub
Data roaming depends on supported bands and carrier policies. LTE roaming may not be available. Contact your carrier for more details.
To identify your iPhone 5 model number, see http://support.apple.com/kb/HT3939. Unlocked iPhone 5 models may support LTE networks outside the country of purchase when using a valid SIM from a supported carrier. Contact your carrier for more details.

[Skate46]

Hello!
I'd like to unlock my iPhone 4.
I don't have receipt.
What Can I do?

[cousintim]

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Skate46 wrote:

Hello!
I'd like to unlock my iPhone 4.
I don't have receipt.
What Can I do?

---

Google.

[dwill05]

Re: iwant to unlock my two iphones its that posible?

Use the unlocking portal.

https://www.att.com/deviceunlock/client/en_US/

If you can supply the required info, AT&T wil unlock them.  If not, they won't.

[elilimor3005]

I nedd help to unlock my Iphone 3gs.

How can help my with it?

[kdfederer ACE - Wizard]

Use the unlocking portal in the above post. If you meet the requirements, your phone will be unlocked. If not, it will not be unlocked.

[solaris72]

I was able to unlock my iphone4 and iphone3gs phones and able to use it aborad with other sim card. I unlocked by calling the customer service and once they confirmed, the next day i did reset (erase all content settings) and connected to my pc and once it comes i did a backup and restore and i saw the message that my phone was unlocked. Hopefully this will help somebody

[jhlee1211]

I want to UNLOCK my iPhone for using in another country.  A few weeks ago, so I requested and submitted my phone information to your website, but you (Customer Care) said as following:

We are unable to complete your request at this time due to the following reason: 
This iPhone was previously reported as lost or stolen by an AT&T customer.

I can't understand what is the problem; I bought this phone at one of your center and never I have reported anything (such as stolen or lost) to you. Please check it out. Thank you.

device :iphon4

Junghan

[edited for privacy – please do not post personal information]

[Darknessrise]

Please remove your information. This is a public forum .

[RCSMG ACE - Master]

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jhlee1211 wrote:

I want to UNLOCK my iPhone for using in another country.  A few weeks ago, so I requested and submitted my phone information to your website, but you (Customer Care) said as following:

We are unable to complete your request at this time due to the following reason: 
This iPhone was previously reported as lost or stolen by an AT&T customer.

I can't understand what is the problem; I bought this phone at one of your center and never I have reported anything (such as stolen or lost) to you. Please check it out. Thank you.

device :iphon4

Junghan

[edited for privacy – please do not post personal information]

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Click on the hyperlink in my sig and send a PM to Customer Care.  They are an escalation team that is different than Customer Service.  They can get you the assistance you need.

[hristoh2000]

Hi,

I'd like to use my Iphone 5 in when I travel abroad. In order to do that the iphone needs to be unlocked.

I was told by AT&T rep that my 2year contract needs to expire first or I need to cancel the AT&T service?

This is not fair to the AT&T costumers!

This is another glitch - in order to post this you need to select "a Board"and the only board you can select is " Tones, games,videos...

[youngjm ACE - Professor]

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hristoh2000 wrote:

Hi,

I'd like to use my Iphone 5 in when I travel abroad. In order to do that the iphone needs to be unlocked.

I was told by AT&T rep that my 2year contract needs to expire first or I need to cancel the AT&T service?

This is not fair to the AT&T costumers!

This is another glitch - in order to post this you need to select "a Board"and the only board you can select is " Tones, games,videos...

---

This rule has been discussed in great detail.  To have your iPhone unlocked by ATT, you have to follow their rules that were in place when you bught your iPhone.

[Da-2013]

Does anyone know if it's possible to purchase a new iPhone (AT&T), out of contract, and use a registered GoPhone SIM card to "activate" the iPhone on AT&T's network?

The GoPhone SIM and service will be legitimately purchased and activated, but the iPhone, again, will be brand new with no contract.

I've used the iPhone with GoPhone service in the past and have had my iPhone successfully unlocked for free via AT&T due to being a GoPhone customer. The terms were slightly different than those for a contracted customer, either way, they kindly unlocked my iPhone for me. Thanks for any assistance.

[wingrider01 ACE - Geek]

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Da-2013 wrote:

Does anyone know if it's possible to purchase a new iPhone (AT&T), out of contract, and use a registered GoPhone SIM card to "activate" the iPhone on AT&T's network?

The GoPhone SIM and service will be legitimately purchased and activated, but the iPhone, again, will be brand new with no contract.

I've used the iPhone with GoPhone service in the past and have had my iPhone successfully unlocked for free via AT&T due to being a GoPhone customer. The terms were slightly different than those for a contracted customer, either way, they kindly unlocked my iPhone for me. Thanks for any assistance.

---

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Da-2013 wrote:

Does anyone know if it's possible to purchase a new iPhone (AT&T), out of contract, and use a registered GoPhone SIM card to "activate" the iPhone on AT&T's network?

The GoPhone SIM and service will be legitimately purchased and activated, but the iPhone, again, will be brand new with no contract.

I've used the iPhone with GoPhone service in the past and have had my iPhone successfully unlocked for free via AT&T due to being a GoPhone customer. The terms were slightly different than those for a contracted customer, either way, they kindly unlocked my iPhone for me. Thanks for any assistance.

---

There are methods of getting the Iphone to work as a gophone, google them, you will not get any support from ATT since they do not have the iphone listed as a valid gophone. If you are going to pay full retail price for the phone, get the factory unlocked version through apple and not the no commitment version

[aliayed1991]

hi evereybody ....

my contract has expired .. can i unlock my iphone 4 for free here and now ?? 

[youngjm ACE - Professor]

There is a link at the top of the forum to request the unlock.

[andybvb]

Dear Ladies and Gentlemen

I live in Germany,I got from my unlcle from USA iphone4 as a gift. I have therefore no bill. The Iphone is in April 2 years old I used repeatedly unlock Support from At&t. I have several times been my Imei, faxed request number but no bill. I have received no positive response. Now I can use the Iphone as a ipod. this is very annoying What else can I do.
Can you help me please.

Andy

[dwill05]

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andybvb wrote:

Dear Ladies and Gentlemen

I live in Germany,I got from my unlcle from USA iphone4 as a gift. I have therefore no bill. The Iphone is in April 2 years old I used repeatedly unlock Support from At&t. I have several times been my Imei, faxed request number but no bill. I have received no positive response. Now I can use the Iphone as a ipod. this is very annoying What else can I do.
Can you help me please.

Andy

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The rules are quite clear.  If you don't have the account information for the AT&T user who had the iPhone on their account, or can't provide proof that the phone was bought at full retail from an authorized retailer, then AT&T won't unlock the phone.  Your only options are to look at third party unlocking solutions, or to send the phone back to your uncle and see if he can use it or get his money back.

[viptsv]

Hello. My name is Tsvetan *** I need to unlock my old phone iphone 4. I want to use it with another operator abroad.

My Request Number: ***

My IMEI to 1***

That's what you send me on my email.

Thank oyu for your business.

Copy of my email:

We have received your request to unlock your iPhone. Your Request Number: ***

Thank you for contacting AT&T Customer Care about unlocking your iPhone. Please retain your Request Number for reference. In order to process your unlock request, we must receive a faxed copy of your original receipt. Please fax us a copy of the receipt including your Request Number and IMEI to 1-214-782-6442 within 48 hours. You will receive the status of your request at the email address you provided in 5 to 7 business days.

Your request is subject to iPhone unlock eligibility requirements. If we have further questions or instructions, we'll contact you by email.

You may also check the status of your unlock request by clicking the link for AT&T's Device Unlock Status Portal.

Sincerely, 
The AT&T Customer Care Team 

DO NOT REPLY TO THIS MESSAGE
All replies are automatically deleted.

{Personal content removed for your safety}

[Juliano Martins]

After making the request unlock my iphone 4, AT & T asked me to send some information by fax, but the number does not exist

How do I send the information to the at & t? I'm in Brazil.

[Edited to comply with Guidelines]

[sincerely]

i've a non-smart phone, but want to use my free upgrade (pay $100 for iphone 4s). i'll be traveling a lot this year and need an unlocked phone to use internationally. i've called at&t customer service and they said they wouldn't unlock it for me unless i upgrade from a smartphone to another smartphone. i think it's B S. (esp. since they will lose me as a customer (aka money) since it'd be pointless to continue their service if i can't use an unlocked phone).  i've read some forum posts that i might get better luck trying to unlock it in store rather than via phone service.

does anyone know if i'll have any chance of unlocking it? i need to know before i actually buy it. and if i buy it can i return it if i can't get it unlocked?

thanks

[kdfederer ACE - Wizard]

If you use an upgrade to get the iPhone 4s, it cannot be unlocked until it is off contract. You cannot buy an iPhone 4s and get it unlocked immediately.
To get an unlocked iPhone, you must buy it that way and pay FULL retail price which I believe is around $650.

[Juliano Martins]

The number 1-214-782-6442 for faxing for at & t does not exist. 

How can I send my information to the At & t?

[Jean-DAvid]

Hi All,

I need help to unlock an iPhone 4S bought at AT&T at the 'no commitment' price.
When I send the request form and the fax with the receipt, the IMEI and the request number, I obtain always the same answer :

Thank you for contacting AT&T Customer Care about unlocking your iPhone.
We are unable to complete your request at this time due to the following reason:

• Faxed documentation is ineligible or not received.

So I'm gone in the AT&T store where I bought this iPhone and the receipt is correct and eligible.

I don't know what I can try now... try until I have a favorable answer?

JD

[Leire]

Hello,

I bought a second hand unblocked iphone 3G that I was told it belonged to an spanish company and had been unblocked officially by this company. A month ago and since my operative system was too old to use many applications that I needed, I decided to actualize it. It happenned that the iphone was actually "jailbroken" so the actualization restored the original settings of the iphone, including its "lock to the company". I called Apple and I have been told that my iphone it belongs to AT & T.

I've done the application for unblocking but I'm not able to send a faxed copy of the original receipt since I don't have it. Neither I can contact the person who sold it to me. It's possible that I can unblock the iphone without it?

Thank you very much

[kdfederer ACE - Wizard]

There is a good chance that you phone will not be unlocked. AT&T only unlocks phones for their customers. If you are not a customer, or you did not buy the phone at the unsubsidized price, new from the company, they will not unlock the phone.

[cousintim]

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Leire wrote:

It's possible that I can unblock the iphone without it?

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Yes, Google it.

[Annakix]

I am an att customer. At first they told me that they can unlock my iphone 4s because I am going overseas for a month. Then when I filled the request form, I have gotten an email that my phone can't be unlocked because it was reported stolen by the previous owner. I am the only owner of this phone, I bought it brand new from them and still have the receipt. I called customer service about this only to find out that they can't unlock my phone because my contract isn't over yet?! They have unlocked my friends phone because she was going overseas for a vacation, now, why can't they unlock my phone???!!! so mad right now.

[wingrider01 ACE - Geek]

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Annakix wrote:

I am an att customer. At first they told me that they can unlock my iphone 4s because I am going overseas for a month. Then when I filled the request form, I have gotten an email that my phone can't be unlocked because it was reported stolen by the previous owner. I am the only owner of this phone, I bought it brand new from them and still have the receipt. I called customer service about this only to find out that they can't unlock my phone because my contract isn't over yet?! They have unlocked my friends phone because she was going overseas for a vacation, now, why can't they unlock my phone???!!! so mad right now.

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http://forums.wireless.att.com/t5/Apple-Community-Discussion/iPhone-Unlock-Information/m-p/3260825#U...

AT&T will unlock an iPhone under the following circumstances:

• The person requesting the unlock is:
  • a current AT&T customer or
  • a former AT&T customer who can provide the phone number or account number for the account
• The iPhone was designed for use on AT&T's network

• All contract obligations, including any term commitment, associated with the device to be unlocked have been fully satisfied; and

• The iPhone has not been reported lost or stolen.

they will unlock most other phones while still under contract obligation as long as they are not exclusive to att, then it is after 12 months, some phones they will not unlock