Re: iphone 4 unlock

wingrider01 · ‎05-26-2008

brianf7028 wrote:

Hello. My friend gave me his iphone 4 since he has a 4s. I will be going overseas and need it unlocked.

My IMEI is

i can be reached at

Thank you

First if the phone is still under commitment, it will not be unlocked.

This sticky has a link to the a portal that will allow you to submit the request for unlock, and it lists the requirements that have to be met to allow a unlock.

http://forums.wireless.att.com/t5/Apple-Community-Discussion/iPhone-Unlock-Information/m-p/3260825#U...

wingrider01 · ‎05-26-2008

fircxo wrote:

can anyone help me to unlock my iphone

Not in the forums, but follow this link to the sticky that has the requirements that have to be met to unlock the iphone and a link to a portal to allow you to submit the request if you qualify

http://forums.wireless.att.com/t5/Apple-Community-Discussion/iPhone-Unlock-Information/m-p/3260825#U...

gush_n · ‎08-15-2012

i have bought an iphone from usa and i need to unlock my sim card..

i need to open my sim card to free sim.

jamileh · ‎06-20-2011

unhappy iphone cstomer wrote:

AT&T is more than happy to provide service for your unlocked Iphone. My question is why they give you the runaround and lie to you when you ask them to unlock a Iphone that is two years out of contract and you still have another two Iphones that they provide service for and you pay your bill every month. They make you jump through a bunch of hoops and then tell you they will give you a resolution in 5 to 7 days. Don't hold your breath or bank on that 5 to 7 days cause it will not happen. Been waiting and waiting and even went back through there customer service maze just to here, " your issue has not been resolved yet" DUH!

I'm sorry you haven't been contacted about your unlock request yet.

Will you please send me a private message with the case number you were assigned, the IMEI number, your name, account number, phone number and the best time to contact you?

To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

--------------

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jamileh · ‎06-20-2011

gush_n wrote:

i have bought an iphone from usa and i need to unlock my sim card..

i need to open my sim card to free sim.

Please use our Device Unlock Portal to submit your request to have your phone unlocked. Start HERE!

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

kobikobi · ‎08-06-2012

i got this email:

Dear Customer:

Thank you for your recent inquiry regarding your AT&T service.  We apologize for any inconvenience this may have caused you.  The issue has been resolved.

Should you have any further needs regarding this issue, please do not hesitate to call us at 1 800 331-0500 and reference the tracking number shown above.

Sincerely,
AT&T

what shoul'd i do now?

youngjm · ‎05-02-2003

kobikobi wrote:

i got this email:

Dear Customer:

Thank you for your recent inquiry regarding your AT&T service.  We apologize for any inconvenience this may have caused you.  The issue has been resolved.

Should you have any further needs regarding this issue, please do not hesitate to call us at 1 800 331-0500 and reference the tracking number shown above.

Sincerely,
AT&T

what shoul'd i do now?

If you requested to have your iPhone unlocked, I would connect your iPhone to iTunes, sync and ensure you have a backup. then I would select restore and then setup from your backup. During that process you will get a message that says your iPHone has been unlocked if that is what this message relates to?

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
http://forums.wireless.att.com/t5/Apple-Community-Discussion/iPhone-Unlock-Information/m-p/3260825#U3260825

jiaoshiyu · ‎08-17-2012

hello，i am a chinese. i want unlock my iphone,but i don't speak english,and i don't have at&t account ,i want to you help me. my e-mail: ******

please you help me !

my iphone4 is lock,now,it is a peans,,do you help me ?

i wish you help me to unlock my iphone4

my iphone4 IMEI is ************

thank you！

[edited for privacy – please do not post personal information]

jamileh · ‎06-20-2011

jiaoshiyu wrote:

hello，i am a chinese. i want unlock my iphone,but i don't speak english,and i don't have at&t account ,i want to you help me. my e-mail: ******

please you help me !

my iphone4 is lock,now,it is a peans,,do you help me ?

i wish you help me to unlock my iphone4

my iphone4 IMEI is ************

thank you！

[edited for privacy – please do not post personal information]

Please look at this link for information about unlocking your iPhone: https://www.att.com/deviceunlock/client/en_US/

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

wolfalfred · ‎08-19-2012

dmapr · ‎02-04-2004

See https://www.att.com/deviceunlock/client/en_US/

MrFlix · ‎08-20-2012

Hello everybody,

I just registered here to post a problem I'm facing. I recently purshased an Iphone from somebody. He used it for a while but decided to sell it for a new cellphone. The phone itself works just fine the problem is that it's locked to AT&T and I live in Belgium.

So I been doing research all day and I even used the form to contact AT&T but since I'm no customer it's hard to get in contact with somebody.

The problem here is that I don't have an original receipt and I'm not in the US to do well bassicly anything about it. On the back of the iPhone box however there are 2 stickers from AT&T so I don't know if this might help.

It has following number on the stickers:

(1P) Part No.

(S) Serial No.

()ICCID

IMEI

and a barcode with some numbers under it.

All I want is my iPhone unlocked so I can use it with Belgian providers. He isn't using his AT&T anymore, atleast he sold his cellphone and I wish to use it now. What do I do?

jamileh · ‎06-20-2011

You can review the unlocking requirements and submit a request here: https://www.att.com/deviceunlock/client/en_US/

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

youngjm · ‎05-02-2003

Have your friend try to unlock the iPhone. AT&T has established the rules and provide the automated process. You can try to call the number listed in my signature but you may be out of luck.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
http://forums.wireless.att.com/t5/Apple-Community-Discussion/iPhone-Unlock-Information/m-p/3260825#U3260825

MrFlix · ‎08-20-2012

@jamileh, I already filled out that form and got a mail asking me to fax a receipt to AT&T, but since I don't have a receipt it's pretty pointless no? I can show you pictures of the iPhone box with the numbers.

@youngjm, the person I purchased the phone from isn't a friend, he was just someone selling his iPhone... I have everything of the phone except the receipt but I can't seem to get anywhere with either a receipt or a current or old AT&T number.

Thank you both for the fast reply tho, I appreciate it.

jamileh · ‎06-20-2011

I received and responded to your PM.

Basically, you need to either be a current/former customer or provide the receipt in order to proceed.

Sorry

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

MrFlix · ‎08-20-2012

I sended a reply for some extra information, I really hope to figure something out. I'm sure there are tons of other people out there with the same problem.

youngjm · ‎05-02-2003

There are definitely lots of folks in your situation but AT&T sells cellular service and sells their phones at a discount in exchange for providing that service. This is a case of doing your research up front or going back to the seller if they misrepresented the phone as being unlocked. Basically AT&T is looking after past and present customers. Your only relationship is because you bought an AT&T iPhone from a third party that is not related to Att. Your best. Ouse of action may be to sell your iPhone and buy one that will work for your area.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
http://forums.wireless.att.com/t5/Apple-Community-Discussion/iPhone-Unlock-Information/m-p/3260825#U3260825

MrFlix · ‎08-20-2012

But I have all the information except the receipt. I have all kinds part numbers etc etc, they should be able to find that in their database no?

I would understand if I just randomly got an iPhone and then just say, hey ermm just unlock this for me, but I'm here in Belgium, without at&t service and I have all the information about the phone. I don't see any reason why they can't unlock mine.

The biggest problem is just getting this information over to AT&T, in order to be able to contact customer service you need to be a AT&T customer, and in order to unlock it you need the receipt, there is no other way to get in touch and that's the bad part.

If I could walk into a store with this iPhone I can have it unlocked I'm pretty sure they would scan it in and be like ok, yes this phone was sold in that store at that date. You can unlock it and use it.

wingrider01 · ‎05-26-2008

MrFlix wrote:

But I have all the information except the receipt. I have all kinds part numbers etc etc, they should be able to find that in their database no?

I would understand if I just randomly got an iPhone and then just say, hey ermm just unlock this for me, but I'm here in Belgium, without at&t service and I have all the information about the phone. I don't see any reason why they can't unlock mine.

The biggest problem is just getting this information over to AT&T, in order to be able to contact customer service you need to be a AT&T customer, and in order to unlock it you need the receipt, there is no other way to get in touch and that's the bad part.

If I could walk into a store with this iPhone I can have it unlocked I'm pretty sure they would scan it in and be like ok, yes this phone was sold in that store at that date. You can unlock it and use it.

no matter what information you have, unless you have a reciept showing you prurchased the phone at full price from an autorized dealer it does not qualify. You can try locating the person you bought it from and see if they qualify that they can start the unlock request, but you are pretty much out of luck. even if you walked into an att they could not unlock it for you either. sorry but your phone does not qualify as it stands

MrFlix · ‎08-20-2012

Ok, so maybe this is a solution.

If I buy an AT&T sim card online from amazon, I bassicly become an AT&T "current" customer correct? So I would be able to use the form:

https://www.att.com/deviceunlock/client/en_US/termsAndCondition

as a current user and ask to unlock my device, or would I still need to show the receipt?

On a side note, they ask a SSN number , I'm guessing this is social security number? But since I'm not American what would I need to do if I'm a current member?

tatuberrios · ‎08-20-2012

Greetings, i recenlty bought an Iphone on Ebay from ATT wich came jailbroke and unlocked for international usage. We did the update and now is not working...Is there anything that i can do so i can use the Iphone here in Costa Rica?

kdfederer · ‎07-20-2008

No, you now have an expensive iPod. You must be a current or former AT&T customer to get your phone unlocked AND the iPhone has to be on your account to be unlocked.

cousintim · ‎05-24-2005

jamileh wrote:
Basically, you need to either be a current / former customer or provide [a purchase] receipt in order to [unlock].

Every new member should be required to read this before posting.

dwill05 · ‎04-06-2005

MrFlix wrote:
Ok, so maybe this is a solution.

If I buy an AT&T sim card online from amazon, I bassicly become an AT&T "current" customer correct? So I would be able to use the form:

https://www.att.com/deviceunlock/client/en_US/termsAndCondition

as a current user and ask to unlock my device, or would I still need to show the receipt?

On a side note, they ask a SSN number , I'm guessing this is social security number? But since I'm not American what would I need to do if I'm a current member?

It might work in theory, but one of the requirements for current customers is that your account has to be active for at least 60 days, so that means you would have to pay AT&T for at least 2 billing cycles. Also, if you are outside the US the whole time, if you actually used the phone during that time, you would pay extremely high international roaming rates. Getting an account may be a problem is you've never been in the US if you don't have an SSN, don't have a US address, may not have a credit history, and I'm not sure if you could activate it if you aren't connected to AT&T's network. Finally, AT&T has the catchall that says they have the right to deny any unlock request that they believe may be an abuse of the policy, so they could jsut say no if they thought you joined just to get the unlock and then leave.

I'm not sure it would work in reality.

wingrider01 · ‎05-26-2008

dwill05 wrote:

MrFlix wrote:

Ok, so maybe this is a solution.

If I buy an AT&T sim card online from amazon, I bassicly become an AT&T "current" customer correct? So I would be able to use the form:

https://www.att.com/deviceunlock/client/en_US/termsAndCondition

as a current user and ask to unlock my device, or would I still need to show the receipt?

On a side note, they ask a SSN number , I'm guessing this is social security number? But since I'm not American what would I need to do if I'm a current member?

It might work in theory, but one of the requirements for current customers is that your account has to be active for at least 60 days, so that means you would have to pay AT&T for at least 2 billing cycles. Also, if you are outside the US the whole time, if you actually used the phone during that time, you would pay extremely high international roaming rates. Getting an account may be a problem is you've never been in the US if you don't have an SSN, don't have a US address, may not have a credit history, and I'm not sure if you could activate it if you aren't connected to AT&T's network. Finally, AT&T has the catchall that says they have the right to deny any unlock request that they believe may be an abuse of the policy, so they could jsut say no if they thought you joined just to get the unlock and then leave.

I'm not sure it would work in reality.

the iphone needs to be out of the 2 year commitment period, so no it would not work, the only way he can do that is to purchase the phone at the no commiment price, and at that point it is easier just to buy one from apple that is already unlocked

dwill05 · ‎04-06-2005

It's possible to get an older phone that someone completed the contract on. I don't see that as an issue.

syings · ‎08-20-2012

Hello, I sent my iphone unlocking request last friday and get an email on Sat saying I am eligible and ready to be unlocked. However, It seems my phone still locked until today. I don't know what's going on. Would you please advise me how to move forward.

dwill05 · ‎04-06-2005

syings wrote:
Hello, I sent my iphone unlocking request last friday and get an email on Sat saying I am eligible and ready to be unlocked. However, It seems my phone still locked until today. I don't know what's going on. Would you please advise me how to move forward.

Keep trying in iTunes. A few things have to happen after they send you an email that you are eligible. First, AT&T has to request the unlock from Apple. Second, Apple has to update their iTunes servers. Both can take a little time.

wingrider01 · ‎05-26-2008

dwill05 wrote:
It's possible to get an older phone that someone completed the contract on. I don't see that as an issue.

true - but the person that completed the contract would have to request the unlock, the person that purchased it from the 3rd party could not sicne they did not complete the contract