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Visitor

Posts: 2

Registered: ‎09-21-2012

iPhone 5 activated (AT&T bars + 4G icons), but no network service... hmm.

‎09-21-2012 11:45:16 PM

Took my new iPhone 5 into the AT&T store today so they could activate it and disable my iPhone 4. Rebooted the phone and the AT&T bars come up with 4G in the upper left... but I have no cellular network. Trying to dial any number gives the follwing message:

"The call you are attempting to place is not allowed from this line. Please dial 611 or..."

I can't even dial 611 within the AT&T network. Did support through chat and did some steps like reseting the network on the phone, but nothing. It is now 6 hours later and I have no phone.

Bravo!

ACE - Professor

Posts: 8,094

Topics: 123

Kudos: 194

Solutions: 259

Registered: ‎05-02-2003

My Device: iPhone 5

Re: iPhone 5 activated (AT&T bars + 4G icons), but no network service... hmm.

‎09-22-2012 11:47:55 AM

Sounds like a bad SIM or a bad phone. Try getting a new SIM and if the problem persists see an Apple Genius and have them check out your phone. It happens!

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Visitor

Posts: 2

Registered: ‎09-21-2012

Re: iPhone 5 activated (AT&T bars + 4G icons), but no network service... hmm.

‎09-22-2012 01:20:46 PM

Indeed you are correct. Went back to AT&T and asked them to put in a new SIM and it worked immediately.

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