09-21-2012 11:45:16 PM
Took my new iPhone 5 into the AT&T store today so they could activate it and disable my iPhone 4. Rebooted the phone and the AT&T bars come up with 4G in the upper left... but I have no cellular network. Trying to dial any number gives the follwing message:
"The call you are attempting to place is not allowed from this line. Please dial 611 or..."
I can't even dial 611 within the AT&T network. Did support through chat and did some steps like reseting the network on the phone, but nothing. It is now 6 hours later and I have no phone.
Solved! Go to Solution.
09-22-2012 11:47:55 AM
Sounds like a bad SIM or a bad phone. Try getting a new SIM and if the problem persists see an Apple Genius and have them check out your phone. It happens!
For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500
Information on iPhone unlocking can be found here by copying this link into your browser:
09-22-2012 01:20:46 PM