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I pre-ordered the iPhone 4S on October 7, 2011 at 10:58am (eastern time) over the phone with AT&T. When I ordered, I was told I would receive my phone on October 14, 2011. Over the past week, the AT&T website has not allowed customers to check the status of their orders, nor will the customer service department give the customers anything but very vague information about when they might expect their new phones. So after multiple phone calls to the AT&T customer service line, I was finally told today that I would not be receiving my phone today and that it could be anywhere from 21-28 days before I can expect it. Naturally I was infuriated, so I decided that I would head down to my local AT&T store to get in line to buy the phone and have them cancel my pre-order. You know, because I won't be getting the phone for nearly a month, surely they're able to cancel that pre-order, right? The AT&T store refused to cancel the pre-order even though it is still pending in their system and they can't give me any definite information about when I will get my pre-ordered phone. So all the people who decided to wait in line at the store to buy the new phone the day of release are getting new iPhones today no problem (Yay for them! 
). However, many pre-order customers are being told 21-28 days before they'll get thri phones AND being denied buying the new iPhone at the store via the 2-year contract price because supposedly those pre-orders can't be canceled and the customers account is now showing to be under contract. They did, however, welcome us to pay $900.00 for the iPhone 4S (64g) outside of contract and refuse shipment on the pre-ordered phone that we will eventually get in a month. AT&T has screwed their loyal customers and anyone who has pre-ordered through them by telling us we would receive the phone on the 14th and not allowing us to cancel that pre-order now that we all know we're not getting the phones today and likely will not for 21-28 days. I have been with AT&T for 20 years, but I regret pre-ordering with them and I regret renewing a 2 year contract with them because of the complete lack of customer service. I would caution anyone thinking of going with AT&T to think twice before going into contract with them. They do not care about their customers and they tell you what you want to hear instead of being honest. If I had been told on pre-order day that it would probably be best to just go to the store to buy new phones on the release date rather than pre-ordering them, that's what I would have done. However, they misled their customers by telling them they would get their phones on the 14th only to later recant and give us a 21-28 day window. It's ridiculous and a poor way to run a company. It's insulting for them to expect their customers to believe that there's absolutely no way the pre-orders can be cancelled or there's no way for those of us who won't be getting our phones for 21-28 days to go into a store to pick up our phones. As of 12:00pm today, our AT&T store still had white 16g iPhones and any color in the 32g or 64g. There's no excuse for this poor service.
). However, many pre-order customers are being told 21-28 days before they'll get thri phones AND being denied buying the new iPhone at the store via the 2-year contract price because supposedly those pre-orders can't be canceled and the customers account is now showing to be under contract. They did, however, welcome us to pay $900.00 for the iPhone 4S (64g) outside of contract and refuse shipment on the pre-ordered phone that we will eventually get in a month. AT&T has screwed their loyal customers and anyone who has pre-ordered through them by telling us we would receive the phone on the 14th and not allowing us to cancel that pre-order now that we all know we're not getting the phones today and likely will not for 21-28 days. I have been with AT&T for 20 years, but I regret pre-ordering with them and I regret renewing a 2 year contract with them because of the complete lack of customer service. I would caution anyone thinking of going with AT&T to think twice before going into contract with them. They do not care about their customers and they tell you what you want to hear instead of being honest. If I had been told on pre-order day that it would probably be best to just go to the store to buy new phones on the release date rather than pre-ordering them, that's what I would have done. However, they misled their customers by telling them they would get their phones on the 14th only to later recant and give us a 21-28 day window. It's ridiculous and a poor way to run a company. It's insulting for them to expect their customers to believe that there's absolutely no way the pre-orders can be cancelled or there's no way for those of us who won't be getting our phones for 21-28 days to go into a store to pick up our phones. As of 12:00pm today, our AT&T store still had white 16g iPhones and any color in the 32g or 64g. There's no excuse for this poor service.
