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Visitor

Posts: 3

Registered: ‎09-13-2011

iPhone 4 - Calls crackle, messages are delayed

‎09-13-2011 11:40:54 AM

I've been having these issues for about 3 months now, with no solution in sight. Phone calls (incoming/outgoing) will periodically crackle/pop in and out. There is no regularity to this... time of day, location, etc. I've tested the mic with the voice memo app and the problem does not occur there. Also, my text messages and emails will periodically not be received in real time. I will be in the middle of a text conversation with someone, and suddenly I will stop receiving their texts... until some time later (usually 30-60 minutes) when I receive a slew of texts that they had sent in the mean time.

Some things I've tried (all with no affect):

-Restore to factory settings

-Restore network settings

-Reset phone

-Toggle airplane mode

-Update to latest software

-Replace SIM card

-Contact AT&T to have "my account settings reconfigured"

-Contact Apple for hardware diagnostics

Can anyone help shed light on this?

Wizard

Posts: 2,488

Registered: ‎07-31-2007

My Device: iPhone 3GS

Re: iPhone 4 - Calls crackle, messages are delayed

‎09-13-2011 12:00:33 PM

Sounds like network issues. Have you experienced this problem in multiple locations, over several miles distance?

Visitor

Posts: 3

Registered: ‎09-13-2011

Re: iPhone 4 - Calls crackle, messages are delayed

‎09-13-2011 12:04:47 PM

Yes. I live in Ohio and have experienced the issues in Columbus, Dayton, and Cincinnati. All of which are about 60 miles apart.

ACE - Guru

Posts: 5,275

Registered: ‎11-30-2008

My Device: iPhone 5, iPad Mini (AT&T)

Re: iPhone 4 - Calls crackle, messages are delayed

‎09-13-2011 02:33:58 PM

Call customer care and report the issue. Most likely there is a network issue going on in your area. However, only AT&T will be able to tell you for sure.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 3

Registered: ‎09-13-2011

Re: iPhone 4 - Calls crackle, messages are delayed

‎09-13-2011 02:49:55 PM

I've called them multiple times. AT&T blames the issue on Apple, and Apple blames the issue on AT&T.

ACE - Warrior

Posts: 826

Registered: ‎06-23-2005

My Device: Samsung Galaxy S III

Re: iPhone 4 - Calls crackle, messages are delayed

‎09-19-2011 03:19:04 PM

If you are covered under warranty you should just go into Apple and ask for a new one. Do it NICELY. Explain that you have been doing this for awhile, and you are just really tired of not being able to make simple calls.

Most likely if you get the right person, you can get it changed. If not, try a manager. I had mine changed when the phone wouldn't send MMS. So its VERY possible.

bradfordbk wrote:
I've called them multiple times. AT&T blames the issue on Apple, and Apple blames the issue on AT&T.

Award for Community Excellence (A.C.E.) achiever for 2012*

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