09-14-2012 10:53:51 PM
I have 2 iPhone 4's on my AT&T account, both are eligible for an upgrade to the iPhone 5. When chatting with a representative today, I was informed that I would get new phone numbers when I upgraded to the new phone.
Is this correct? She said "there's no way I can bypass the system to let you keep your number"....I'm not coming from another carrier, I'm an AT&T customer and this seems silly. I've had my phone number for several years (Originally through Verizon then ported to AT&T in 2009 when we switched service). How is it that I can take my current phone number, become a Verizon customer, and port my number there and keep it, but I can't keep it through my current carrier?
09-15-2012 04:57:08 AM
Same here. I've never heard of being forced to change your number to upgrade. I suggest you place your order online. If you are presented with a screen to change your number, then cancel. But I bet there won't be any such screen and you'll be able to keep your same number.
01-31-2013 08:57:45 AM
I am basically having the same problem: I went into ATT wireless, downtown San Diego, CA on 1/21/ 2013, to buy 2 prepaid cell phones.The salesman started talking up this home wireless service, but I told him no, I have Uverse home phone and I'm not having any problems. He then started telling my husband and I about this being the new ATT upgrade for home phone service, and how you could take it any where and make calls free. I kept protesting, but he said try it for 14 days, if you don't like it bring it back, and you haven't lost anything. WHAT A MISTAKE. After plugging it in we had to wait 2 days to try and use it. During that time my home uverse stopped working so we had no service. When it did start up, I couldn't receive calls, when I called out, people couldn't hear me. The 4th day, I was back in the store with the unit demanding they cncel the service and give me my UVERSE Voice back. They pretended to do so, and I left the store feeling pretty good about ATT. Well the 28th has come and gone, today is the 31st, I have NO home phone service, I have gotten so many excuses that I am thoroughly fed up with ATT and want nothing more to do with them. I also found out that the wirelss store had put a HOLD on my home number, so it couldn't be ported, waiting for my 14-day return period to pass so I would have no recourse. This little trick of theirs has really delayed my business production, as I scan confidential documents from home. I am returning both cell phones today 1/31/2013, This company has very little integrity!