My iphone 4S is damaged and warranty voided. Can I get a new one?

[yuwuyi]

I broke my screen glass of my iPhone 4S last month. What's so stupid is that I replaced a new glass from a third-party store. Yesterday my phone suddenly went down, I tried to woke it up, such as reset by Home + Lock for 10s, reset by connecting to iTunes while pressing Home key, still no luck. It's dead now. I think there must be some hardware problems. Then the Apple guys in genius bar told me that my warranty is voided because my screen had been removed. They could not do anything with my iphone. Now I just wonder if I could replace for a new iPhone 4S from at&t? What's the price?

Hope some one could help me. Anyway, keep your devices safe. If someone so unlucky that has problems, go to the authorized place for help.

[E the P · Accepted solution]

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yuwuyi wrote:

I broke my screen glass of my iPhone 4S last month. What's so stupid is that I replaced a new glass from a third-party store. Yesterday my phone suddenly went down, I tried to woke it up, such as reset by Home + Lock for 10s, reset by connecting to iTunes while pressing Home key, still no luck. It's dead now. I think there must be some hardware problems. Then the Apple guys in genius bar told me that my warranty is voided because my screen had been removed. They could not do anything with my iphone. Now I just wonder if I could replace for a new iPhone 4S from at&t? What's the price?

Hope some one could help me. Anyway, keep your devices safe. If someone so unlucky that has problems, go to the authorized place for help.

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I hate to say it but I think it's over $600.  You might be better off trying eBay, or go for a iPhone 4 which is now much cheaper.

[wingrider01 ACE - Expert]

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E the P wrote:

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yuwuyi wrote:

I broke my screen glass of my iPhone 4S last month. What's so stupid is that I replaced a new glass from a third-party store. Yesterday my phone suddenly went down, I tried to woke it up, such as reset by Home + Lock for 10s, reset by connecting to iTunes while pressing Home key, still no luck. It's dead now. I think there must be some hardware problems. Then the Apple guys in genius bar told me that my warranty is voided because my screen had been removed. They could not do anything with my iphone. Now I just wonder if I could replace for a new iPhone 4S from at&t? What's the price?

Hope some one could help me. Anyway, keep your devices safe. If someone so unlucky that has problems, go to the authorized place for help.

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I hate to say it but I think it's over $600.  You might be better off trying eBay, or go for a iPhone 4 which is now much cheaper.

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the retail price of the phone is not that much different which is what they will have to pay - 649.00 for a 16GB Iphone 4/4S

[Max69 ACE - Professor]

The cheapest 4s is the 16GB, for $649 full price, no matter if you go to AT&T or direct from Apple. The 4, only available in 8GB, is $549.

[Irish Rose ACE - Master · Accepted solution]

I would advise you to call Apple directly about this as they have a OOW (out of warranty) program for situations like yours as long as you have the device that you can give them. Apples OOW cost for the iPhone 4S is $199.00 out of warranty. Just bring the damaged iPhone into one of Apples stores and they will give you a refurbished 4S as a replacement. This is a lot better than having to purchase one at full retail. Here is the link to Apples OOW service: http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=iphone

[Irish Rose ACE - Master]

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E the P wrote:

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yuwuyi wrote:

I broke my screen glass of my iPhone 4S last month. What's so stupid is that I replaced a new glass from a third-party store. Yesterday my phone suddenly went down, I tried to woke it up, such as reset by Home + Lock for 10s, reset by connecting to iTunes while pressing Home key, still no luck. It's dead now. I think there must be some hardware problems. Then the Apple guys in genius bar told me that my warranty is voided because my screen had been removed. They could not do anything with my iphone. Now I just wonder if I could replace for a new iPhone 4S from at&t? What's the price?

Hope some one could help me. Anyway, keep your devices safe. If someone so unlucky that has problems, go to the authorized place for help.

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I hate to say it but I think it's over $600.  You might be better off trying eBay, or go for a iPhone 4 which is now much cheaper.

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This is not the correct answer as Apple does have an Out Of Waranty service for situations like the OP. The OP would only have to pay $199. For a replacement (refurb) iPhone 4S by going directly through Apple.

[wingrider01 ACE - Expert]

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Irish Rose wrote:

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E the P wrote:

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yuwuyi wrote:

I broke my screen glass of my iPhone 4S last month. What's so stupid is that I replaced a new glass from a third-party store. Yesterday my phone suddenly went down, I tried to woke it up, such as reset by Home + Lock for 10s, reset by connecting to iTunes while pressing Home key, still no luck. It's dead now. I think there must be some hardware problems. Then the Apple guys in genius bar told me that my warranty is voided because my screen had been removed. They could not do anything with my iphone. Now I just wonder if I could replace for a new iPhone 4S from at&t? What's the price?

Hope some one could help me. Anyway, keep your devices safe. If someone so unlucky that has problems, go to the authorized place for help.

---

I hate to say it but I think it's over $600.  You might be better off trying eBay, or go for a iPhone 4 which is now much cheaper.

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This is not the correct answer as Apple does have an Out Of Waranty service for situations like the OP. The OP would only have to pay $199. For a replacement (refurb) iPhone 4S by going directly through Apple.

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would be intersting to see if Apple will allow that to be used, since the phone was not out of warrenty but refused to be services becasue of unauthorzied repairs on it - 3rd party company replacing the glass. Would have suspected they would have meentioned the policy if it would have been able to be applied

[ranron]

If you complain enough they'll probably repair the phone.

I had a 3GS which the screen stopped working and I took it to the Apple Store. It was in-warranty and they said they could not do it because my screen was not from Apple and was missing a serial number.

After a lot of "negotiating" with the store manager even telling them I would pay for the screen, they finally agreeded to replace the phone under warranty.

[wingrider01 ACE - Expert]

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ranron wrote:

If you complain enough they'll probably repair the phone.

I had a 3GS which the screen stopped working and I took it to the Apple Store. It was in-warranty and they said they could not do it because my screen was not from Apple and was missing a serial number.

After a lot of "negotiating" with the store manager even telling them I would pay for the screen, they finally agreeded to replace the phone under warranty.

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wonder if the tech is still working there - apple is notorious for not deviating from their published warranty policy, would not hold my breath in hoping that it wil happen

[Irish Rose ACE - Master]

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wingrider01 wrote:

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ranron wrote:

If you complain enough they'll probably repair the phone.

I had a 3GS which the screen stopped working and I took it to the Apple Store. It was in-warranty and they said they could not do it because my screen was not from Apple and was missing a serial number.

After a lot of "negotiating" with the store manager even telling them I would pay for the screen, they finally agreeded to replace the phone under warranty.

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wonder if the tech is still working there - apple is notorious for not deviating from their published warranty policy, would not hold my breath in hoping that it wil happen

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Having had many iDevices with Apple over the past several years I have to say that I disagree with you on this. Apple on many occasions have replaced broken devices free of charge including the more expensive products like the iPad. Don't believe me, check other Apple communities as they are full of favors that Apple as done for their customers. That is one of the reasons why Apple is top notch when it comes to customer service.

[Irish Rose ACE - Master]

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wingrider01 wrote:

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Irish Rose wrote:

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E the P wrote:

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yuwuyi wrote:

I broke my screen glass of my iPhone 4S last month. What's so stupid is that I replaced a new glass from a third-party store. Yesterday my phone suddenly went down, I tried to woke it up, such as reset by Home + Lock for 10s, reset by connecting to iTunes while pressing Home key, still no luck. It's dead now. I think there must be some hardware problems. Then the Apple guys in genius bar told me that my warranty is voided because my screen had been removed. They could not do anything with my iphone. Now I just wonder if I could replace for a new iPhone 4S from at&t? What's the price?

Hope some one could help me. Anyway, keep your devices safe. If someone so unlucky that has problems, go to the authorized place for help.

---

I hate to say it but I think it's over $600.  You might be better off trying eBay, or go for a iPhone 4 which is now much cheaper.

---

This is not the correct answer as Apple does have an Out Of Waranty service for situations like the OP. The OP would only have to pay $199. For a replacement (refurb) iPhone 4S by going directly through Apple.

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would be intersting to see if Apple will allow that to be used, since the phone was not out of warrenty but refused to be services becasue of unauthorzied repairs on it - 3rd party company replacing the glass. Would have suspected they would have meentioned the policy if it would have been able to be applied

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Why wouldn't Apple allow it? Once the original warranty is voided due to damage, the iPhone automatically qualifies as an OOW device. The link that I posted had all the info in there, including the fact that a water damaged device would qualify for OOW service. No complaints necessary.

[wingrider01 ACE - Expert]

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Irish Rose wrote:

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Why wouldn't Apple allow it? Once the original warranty is voided due to damage, the iPhone automatically qualifies as an OOW device. The link that I posted had all the info in there, including the fact that a water damaged device would qualify for OOW service. No complaints necessary.

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the original warranty was voided becasue the end user went to an 3rd party repair shop that is not authorized by Apple, they posted this. Not aware of to many places (if any)  that will honor a warranty if you put 3rd party un-authorized parts on them. Their glass was broken, instead of having apple fix it they took it to another vendor to repair, thus voiding the warranty and the OP was told

fromt he OP

" What's so stupid is that I replaced a new glass from a third-party store. Yesterday my phone suddenly went down, I tried to woke it up, such as reset by Home + Lock for 10s, reset by connecting to iTunes while pressing Home key, still no luck. It's dead now. I think there must be some hardware problems. Then the Apple guys in genius bar told me that my warranty is voided because my screen had been removed. They could not do anything with my iphone. Now I just wonder if I could replace for a new iPhone 4S from at&t? What's the price?"

[jamileh]

I've marked both IrishRose and E the P's responses as solutions here because they both have merit, depending on what Apple says. 

IrishRose - you're right, Apple's out of warranty program does allow for a $199 replacement of an iPhone but it is at their descretion. It's the right first step. Failing that, E to P's option is a good next step. 

I have personal experience with Apple in this area and have been fortunate to have my new 4S replaced not once, but twice in a 3 week period. Once for damage I did (big scratch on the screen about 2 weeks after I got it) and again this past weekend after it was destroyed in a car accident I was in two weeks ago.

Bottom line is that Apple's OOW program *should* replace the phone for a fee but since you opted to have a 3rd party replace the screen, they may not. That's when options like 3rd party resellers come into play. 

[anton697]

Notwithstanding the positive experience jamileh received from Apple when she attempted to have her damaged iPhone replaced--there's something to be said where Apple is willing to replace an iPhone that was damaged through its owner's own actions (intentional or otherwise), yet may balk at replacing an inoperative iPhone out of warranty (even if the owner is more than willing to pay the $199 replacement fee) simply because it was rendered inoperative due to a third-party having attempted to effect repairs to said device.

Now jamileh didn't mention as to whether her scratched iPhone (which she acknowledged was caused by her own actions) was replaced under warranty at no additional charge to her--if indeed Apple replaced her scratched iPhone under warranty, then that makes it all the more puzzling that Apple may not be willing to replace one that's out of warranty simply because it was worked on by a third-party.  Wow, I won't even attempt to try to figure out the logic in that...

[jamileh]

Therein lies the "at their discretion" part. My phone was not modified in anyway so the third party stuff might be a deal breaker for them, even for out of warranty replacement. 

[wingrider01 ACE - Expert]

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anton697 wrote:

Notwithstanding the positive experience jamileh received from Apple when she attempted to have her damaged iPhone replaced--there's something to be said where Apple is willing to replace an iPhone that was damaged through its owner's own actions (intentional or otherwise), yet may balk at replacing an inoperative iPhone out of warranty (even if the owner is more than willing to pay the $199 replacement fee) simply because it was rendered inoperative due to a third-party having attempted to effect repairs to said device.

Now jamileh didn't mention as to whether her scratched iPhone (which she acknowledged was caused by her own actions) was replaced under warranty at no additional charge to her--if indeed Apple replaced her scratched iPhone under warranty, then that makes it all the more puzzling that Apple may not be willing to replace one that's out of warranty simply because it was worked on by a third-party.  Wow, I won't even attempt to try to figure out the logic in that...

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the difference is the phone was not out of warranty, the op was told the warranty was void because of the 3rd party glass replacement, the phone was not out of warenrty, the warrenty was void

[Irish Rose ACE - Master]

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wingrider01 wrote:

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anton697 wrote:

Notwithstanding the positive experience jamileh received from Apple when she attempted to have her damaged iPhone replaced--there's something to be said where Apple is willing to replace an iPhone that was damaged through its owner's own actions (intentional or otherwise), yet may balk at replacing an inoperative iPhone out of warranty (even if the owner is more than willing to pay the $199 replacement fee) simply because it was rendered inoperative due to a third-party having attempted to effect repairs to said device.

Now jamileh didn't mention as to whether her scratched iPhone (which she acknowledged was caused by her own actions) was replaced under warranty at no additional charge to her--if indeed Apple replaced her scratched iPhone under warranty, then that makes it all the more puzzling that Apple may not be willing to replace one that's out of warranty simply because it was worked on by a third-party.  Wow, I won't even attempt to try to figure out the logic in that...

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the difference is the phone was not out of warranty, the op was told the warranty was void because of the 3rd party glass replacement, the phone was not out of warenrty, the warrenty was void

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it is really up to whichever Apple Care rep handles the case. I've seen iPhones replaced OOW in the past where customers themselves attempted to repare a shattered screen on their own and failed. All Apple can do is say no, but I don't see the harm in inquiring about it.

[youngjm ACE - Master]

Ask them again and be very polite! It goes a long way.

[wingrider01 ACE - Expert]

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Irish Rose wrote:

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wingrider01 wrote:

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anton697 wrote:

Notwithstanding the positive experience jamileh received from Apple when she attempted to have her damaged iPhone replaced--there's something to be said where Apple is willing to replace an iPhone that was damaged through its owner's own actions (intentional or otherwise), yet may balk at replacing an inoperative iPhone out of warranty (even if the owner is more than willing to pay the $199 replacement fee) simply because it was rendered inoperative due to a third-party having attempted to effect repairs to said device.

Now jamileh didn't mention as to whether her scratched iPhone (which she acknowledged was caused by her own actions) was replaced under warranty at no additional charge to her--if indeed Apple replaced her scratched iPhone under warranty, then that makes it all the more puzzling that Apple may not be willing to replace one that's out of warranty simply because it was worked on by a third-party.  Wow, I won't even attempt to try to figure out the logic in that...

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the difference is the phone was not out of warranty, the op was told the warranty was void because of the 3rd party glass replacement, the phone was not out of warenrty, the warrenty was void

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it is really up to whichever Apple Care rep handles the case. I've seen iPhones replaced OOW in the past where customers themselves attempted to repare a shattered screen on their own and failed. All Apple can do is say no, but I don't see the harm in inquiring about it.

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never seen apple budge, but I guess every once in a while you get a employee that will bypass company proceedure. the issue that is stated the devce is NOT OOW, the warrenty was rendered null and void by an unauthorized 3rd party vendor taking the phone apart to replac the glass - apple does not know if the 3rd party company caused the eventual failure or a defect in manufacturing, considering most 3rd party vendors are not factory trained then they are the most likely the cause of the issue. Kind of like putting a N2O kit on your car's engine and spinning a bearing the first time you use it then expecting the manufacturer to honor the 3 yr / 50K warrenty and repairing or replacing the engine - not going to happen

It also appears that Apple already said no when they told them the warrenty was null and void

[anton697]

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wingrider01 wrote:

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anton697 wrote:

Notwithstanding the positive experience jamileh received from Apple when she attempted to have her damaged iPhone replaced--there's something to be said where Apple is willing to replace an iPhone that was damaged through its owner's own actions (intentional or otherwise), yet may balk at replacing an inoperative iPhone out of warranty (even if the owner is more than willing to pay the $199 replacement fee) simply because it was rendered inoperative due to a third-party having attempted to effect repairs to said device.

Now jamileh didn't mention as to whether her scratched iPhone (which she acknowledged was caused by her own actions) was replaced under warranty at no additional charge to her--if indeed Apple replaced her scratched iPhone under warranty, then that makes it all the more puzzling that Apple may not be willing to replace one that's out of warranty simply because it was worked on by a third-party.  Wow, I won't even attempt to try to figure out the logic in that...

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the difference is the phone was not out of warranty, the op was told the warranty was void because of the 3rd party glass replacement, the phone was not out of warenrty, the warrenty was void

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As Irish Rose commented earlier--doesn't that then make the device "out of warranty"?  Not unless you're implying that a device could have a voided warranty yet still not be considered out of warranty?  I realize the OP had effectively rendered the warranty void by having a third-party effect repairs on his device while it was still under warranty, but what you apparently failed to read was that the OP wasn't disputing the fact that his warranty was now void because of it, but rather, why Apple initially would not offer to replace his device under the OOW policy even after OP indicated he was more than willing to pay the OOW price ($199)?

[wingrider01 ACE - Expert]

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anton697 wrote:

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wingrider01 wrote:

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anton697 wrote:

Notwithstanding the positive experience jamileh received from Apple when she attempted to have her damaged iPhone replaced--there's something to be said where Apple is willing to replace an iPhone that was damaged through its owner's own actions (intentional or otherwise), yet may balk at replacing an inoperative iPhone out of warranty (even if the owner is more than willing to pay the $199 replacement fee) simply because it was rendered inoperative due to a third-party having attempted to effect repairs to said device.

Now jamileh didn't mention as to whether her scratched iPhone (which she acknowledged was caused by her own actions) was replaced under warranty at no additional charge to her--if indeed Apple replaced her scratched iPhone under warranty, then that makes it all the more puzzling that Apple may not be willing to replace one that's out of warranty simply because it was worked on by a third-party.  Wow, I won't even attempt to try to figure out the logic in that...

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the difference is the phone was not out of warranty, the op was told the warranty was void because of the 3rd party glass replacement, the phone was not out of warenrty, the warrenty was void

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As Irish Rose commented earlier--doesn't that then make the device "out of warranty"?  Not unless you're implying that a device could have a voided warranty yet still not be considered out of warranty?  I realize the OP had effectively rendered the warranty void by having a third-party effect repairs on his device while it was still under warranty, but what you apparently failed to read was that the OP wasn't disputing the fact that his warranty was now void because of it, but rather, why Apple initially would not offer to replace his device under the OOW policy even after OP indicated he was more than willing to pay the OOW price ($199)?

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No, a voided warrenty is NOT the same as out of warrenty, sorry but this is playing semantics.

definition of using the word void with a verb

to make ineffectual; invalidate; nullify: to void a warrenty

[Irish Rose ACE - Master]

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wingrider01 wrote:

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anton697 wrote:

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wingrider01 wrote:

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anton697 wrote:

Notwithstanding the positive experience jamileh received from Apple when she attempted to have her damaged iPhone replaced--there's something to be said where Apple is willing to replace an iPhone that was damaged through its owner's own actions (intentional or otherwise), yet may balk at replacing an inoperative iPhone out of warranty (even if the owner is more than willing to pay the $199 replacement fee) simply because it was rendered inoperative due to a third-party having attempted to effect repairs to said device.

Now jamileh didn't mention as to whether her scratched iPhone (which she acknowledged was caused by her own actions) was replaced under warranty at no additional charge to her--if indeed Apple replaced her scratched iPhone under warranty, then that makes it all the more puzzling that Apple may not be willing to replace one that's out of warranty simply because it was worked on by a third-party.  Wow, I won't even attempt to try to figure out the logic in that...

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the difference is the phone was not out of warranty, the op was told the warranty was void because of the 3rd party glass replacement, the phone was not out of warenrty, the warrenty was void

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As Irish Rose commented earlier--doesn't that then make the device "out of warranty"?  Not unless you're implying that a device could have a voided warranty yet still not be considered out of warranty?  I realize the OP had effectively rendered the warranty void by having a third-party effect repairs on his device while it was still under warranty, but what you apparently failed to read was that the OP wasn't disputing the fact that his warranty was now void because of it, but rather, why Apple initially would not offer to replace his device under the OOW policy even after OP indicated he was more than willing to pay the OOW price ($199)?

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No, a voided warrenty is NOT the same as out of warrenty, sorry but this is playing semantics.

definition of using the word void with a verb

to make ineffectual; invalidate; nullify: to void a warrenty

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If you want to get technical about it, water damage and a cracked screen voids the warranty, yet this is the exact thing that Apples OOW service covers.

[Irish Rose ACE - Master]

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wingrider01 wrote:

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Irish Rose wrote:

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wingrider01 wrote:

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anton697 wrote:

Notwithstanding the positive experience jamileh received from Apple when she attempted to have her damaged iPhone replaced--there's something to be said where Apple is willing to replace an iPhone that was damaged through its owner's own actions (intentional or otherwise), yet may balk at replacing an inoperative iPhone out of warranty (even if the owner is more than willing to pay the $199 replacement fee) simply because it was rendered inoperative due to a third-party having attempted to effect repairs to said device.

Now jamileh didn't mention as to whether her scratched iPhone (which she acknowledged was caused by her own actions) was replaced under warranty at no additional charge to her--if indeed Apple replaced her scratched iPhone under warranty, then that makes it all the more puzzling that Apple may not be willing to replace one that's out of warranty simply because it was worked on by a third-party.  Wow, I won't even attempt to try to figure out the logic in that...

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the difference is the phone was not out of warranty, the op was told the warranty was void because of the 3rd party glass replacement, the phone was not out of warenrty, the warrenty was void

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it is really up to whichever Apple Care rep handles the case. I've seen iPhones replaced OOW in the past where customers themselves attempted to repare a shattered screen on their own and failed. All Apple can do is say no, but I don't see the harm in inquiring about it.

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never seen apple budge, but I guess every once in a while you get a employee that will bypass company proceedure. the issue that is stated the devce is NOT OOW, the warrenty was rendered null and void by an unauthorized 3rd party vendor taking the phone apart to replac the glass - apple does not know if the 3rd party company caused the eventual failure or a defect in manufacturing, considering most 3rd party vendors are not factory trained then they are the most likely the cause of the issue. Kind of like putting a N2O kit on your car's engine and spinning a bearing the first time you use it then expecting the manufacturer to honor the 3 yr / 50K warrenty and repairing or replacing the engine - not going to happen

It also appears that Apple already said no when they told them the warrenty was null and void

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Never seen Apple budge? Come on, just about ALL of the Apple sites have happy ending stories in which Apple went out of their way to help a customer out, including replacing brand new iPads where the customer dropped it and cracked the screen. Just because the OP went to ONE Apple store and was turned down for having the iPhone replaced doesn't mean they would all say no. As I posted before, there is nothing wrong with trying and that is exactly what I would do if it were me in the OP shoes.

[anton697]

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wingrider01 wrote:

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anton697 wrote:

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wingrider01 wrote:

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anton697 wrote:

Notwithstanding the positive experience jamileh received from Apple when she attempted to have her damaged iPhone replaced--there's something to be said where Apple is willing to replace an iPhone that was damaged through its owner's own actions (intentional or otherwise), yet may balk at replacing an inoperative iPhone out of warranty (even if the owner is more than willing to pay the $199 replacement fee) simply because it was rendered inoperative due to a third-party having attempted to effect repairs to said device.

Now jamileh didn't mention as to whether her scratched iPhone (which she acknowledged was caused by her own actions) was replaced under warranty at no additional charge to her--if indeed Apple replaced her scratched iPhone under warranty, then that makes it all the more puzzling that Apple may not be willing to replace one that's out of warranty simply because it was worked on by a third-party.  Wow, I won't even attempt to try to figure out the logic in that...

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the difference is the phone was not out of warranty, the op was told the warranty was void because of the 3rd party glass replacement, the phone was not out of warenrty, the warrenty was void

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As Irish Rose commented earlier--doesn't that then make the device "out of warranty"?  Not unless you're implying that a device could have a voided warranty yet still not be considered out of warranty?  I realize the OP had effectively rendered the warranty void by having a third-party effect repairs on his device while it was still under warranty, but what you apparently failed to read was that the OP wasn't disputing the fact that his warranty was now void because of it, but rather, why Apple initially would not offer to replace his device under the OOW policy even after OP indicated he was more than willing to pay the OOW price ($199)?

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No, a voided warrenty is NOT the same as out of warrenty, sorry but this is playing semantics.

definition of using the word void with a verb

to make ineffectual; invalidate; nullify: to void a warrenty

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I never said that "voided warranty" and "out of warranty" were one and the same--I asked if a device had its warranty voided for whatever reason, wouldn't it mean that from that point forward, the device is then technically out of warranty? I mean, can a device have its warranty voided and yet not be considered out of warranty after that point?

BTW--I do know the definition of the word "void"...no need for you to give me a dictionary lesson.  I mean, if you're gonna go there...then I could point out one mistake you made...but I won't since it's against forum guidelines.

[anton697]

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Irish Rose wrote:

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wingrider01 wrote:

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Irish Rose wrote:

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wingrider01 wrote:

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anton697 wrote:

Notwithstanding the positive experience jamileh received from Apple when she attempted to have her damaged iPhone replaced--there's something to be said where Apple is willing to replace an iPhone that was damaged through its owner's own actions (intentional or otherwise), yet may balk at replacing an inoperative iPhone out of warranty (even if the owner is more than willing to pay the $199 replacement fee) simply because it was rendered inoperative due to a third-party having attempted to effect repairs to said device.

Now jamileh didn't mention as to whether her scratched iPhone (which she acknowledged was caused by her own actions) was replaced under warranty at no additional charge to her--if indeed Apple replaced her scratched iPhone under warranty, then that makes it all the more puzzling that Apple may not be willing to replace one that's out of warranty simply because it was worked on by a third-party.  Wow, I won't even attempt to try to figure out the logic in that...

---

the difference is the phone was not out of warranty, the op was told the warranty was void because of the 3rd party glass replacement, the phone was not out of warenrty, the warrenty was void

---

it is really up to whichever Apple Care rep handles the case. I've seen iPhones replaced OOW in the past where customers themselves attempted to repare a shattered screen on their own and failed. All Apple can do is say no, but I don't see the harm in inquiring about it.

---

never seen apple budge, but I guess every once in a while you get a employee that will bypass company proceedure. the issue that is stated the devce is NOT OOW, the warrenty was rendered null and void by an unauthorized 3rd party vendor taking the phone apart to replac the glass - apple does not know if the 3rd party company caused the eventual failure or a defect in manufacturing, considering most 3rd party vendors are not factory trained then they are the most likely the cause of the issue. Kind of like putting a N2O kit on your car's engine and spinning a bearing the first time you use it then expecting the manufacturer to honor the 3 yr / 50K warrenty and repairing or replacing the engine - not going to happen

It also appears that Apple already said no when they told them the warrenty was null and void

---

Never seen Apple budge? Come on, just about ALL of the Apple sites have happy ending stories in which Apple went out of their way to help a customer out, including replacing brand new iPads where the customer dropped it and cracked the screen. Just because the OP went to ONE Apple store and was turned down for having the iPhone replaced doesn't mean they would all say no. As I posted before, there is nothing wrong with trying and that is exactly what I would do if it were me in the OP shoes.

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He'll probably offer that those anecdotes were taken from "5th estate" sites and as such, should not be taken at full face value; that, or he just doesn't believe in happy endings/outcomes period.

[anton697]

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wingrider01 wrote:

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Irish Rose wrote:

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wingrider01 wrote:

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anton697 wrote:

Notwithstanding the positive experience jamileh received from Apple when she attempted to have her damaged iPhone replaced--there's something to be said where Apple is willing to replace an iPhone that was damaged through its owner's own actions (intentional or otherwise), yet may balk at replacing an inoperative iPhone out of warranty (even if the owner is more than willing to pay the $199 replacement fee) simply because it was rendered inoperative due to a third-party having attempted to effect repairs to said device.

Now jamileh didn't mention as to whether her scratched iPhone (which she acknowledged was caused by her own actions) was replaced under warranty at no additional charge to her--if indeed Apple replaced her scratched iPhone under warranty, then that makes it all the more puzzling that Apple may not be willing to replace one that's out of warranty simply because it was worked on by a third-party.  Wow, I won't even attempt to try to figure out the logic in that...

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the difference is the phone was not out of warranty, the op was told the warranty was void because of the 3rd party glass replacement, the phone was not out of warenrty, the warrenty was void

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it is really up to whichever Apple Care rep handles the case. I've seen iPhones replaced OOW in the past where customers themselves attempted to repare a shattered screen on their own and failed. All Apple can do is say no, but I don't see the harm in inquiring about it.

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never seen apple budge, but I guess every once in a while you get a employee that will bypass company proceedure. the issue that is stated the devce is NOT OOW, the warrenty was rendered null and void by an unauthorized 3rd party vendor taking the phone apart to replac the glass - apple does not know if the 3rd party company caused the eventual failure or a defect in manufacturing, considering most 3rd party vendors are not factory trained then they are the most likely the cause of the issue. Kind of like putting a N2O kit on your car's engine and spinning a bearing the first time you use it then expecting the manufacturer to honor the 3 yr / 50K warrenty and repairing or replacing the engine - not going to happen

It also appears that Apple already said no when they told them the warrenty was null and void

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Yes Apple did (initially) say no, but you either failed to notice in OP's post--or, conveniently left out the fact in order to bolster your argument about Apple not willing to budge one bit when it comes to honoring their warranty--where he indicated that Apple eventually did offer to replace his phone under warranty:

"After a lot of "negotiating" with the store manager even telling them I would pay for the screen, they finally agreeded (sic) to replace the phone under warranty."

[Irish Rose ACE - Master]

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anton697 wrote:

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wingrider01 wrote:

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Irish Rose wrote:

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wingrider01 wrote:

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anton697 wrote:

Notwithstanding the positive experience jamileh received from Apple when she attempted to have her damaged iPhone replaced--there's something to be said where Apple is willing to replace an iPhone that was damaged through its owner's own actions (intentional or otherwise), yet may balk at replacing an inoperative iPhone out of warranty (even if the owner is more than willing to pay the $199 replacement fee) simply because it was rendered inoperative due to a third-party having attempted to effect repairs to said device.

Now jamileh didn't mention as to whether her scratched iPhone (which she acknowledged was caused by her own actions) was replaced under warranty at no additional charge to her--if indeed Apple replaced her scratched iPhone under warranty, then that makes it all the more puzzling that Apple may not be willing to replace one that's out of warranty simply because it was worked on by a third-party.  Wow, I won't even attempt to try to figure out the logic in that...

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the difference is the phone was not out of warranty, the op was told the warranty was void because of the 3rd party glass replacement, the phone was not out of warenrty, the warrenty was void

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it is really up to whichever Apple Care rep handles the case. I've seen iPhones replaced OOW in the past where customers themselves attempted to repare a shattered screen on their own and failed. All Apple can do is say no, but I don't see the harm in inquiring about it.

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never seen apple budge, but I guess every once in a while you get a employee that will bypass company proceedure. the issue that is stated the devce is NOT OOW, the warrenty was rendered null and void by an unauthorized 3rd party vendor taking the phone apart to replac the glass - apple does not know if the 3rd party company caused the eventual failure or a defect in manufacturing, considering most 3rd party vendors are not factory trained then they are the most likely the cause of the issue. Kind of like putting a N2O kit on your car's engine and spinning a bearing the first time you use it then expecting the manufacturer to honor the 3 yr / 50K warrenty and repairing or replacing the engine - not going to happen

It also appears that Apple already said no when they told them the warrenty was null and void

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Yes Apple did (initially) say no, but you either failed to notice in OP's post--or, conveniently left out the fact in order to bolster your argument about Apple not willing to budge one bit when it comes to honoring their warranty--where he indicated that Apple eventually did offer to replace his phone under warranty:

"After a lot of "negotiating" with the store manager even telling them I would pay for the screen, they finally agreeded (sic) to replace the phone under warranty."

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I just love happy endings, even if others don't believe in them, lol.