Apple Community Discussion/Support

[#1]

does anyone tell me how to contact at&t by call?
What is the number?

I am coming from other country, brought an iphone in us apple store , just got that it is LOCKED by at&T!!! i didnt sign any contract and service with this company, how could i apply to unlock my phone?

[#2]

AT&T won't unlocks any iphones that is locked on its network,

If you need to bring the iphone oversea to use with local carriers, you must buy the unlocked version in apple store.
may be you can sell your locked phone on eBay or anywhere else?

[#3 · Accepted solution]

You somehow missed the 1000000 topics and stickies here that explain that you bought the wrong iPhone from Apple.

Apple sells three iPhones

1) with contract, discounted

2) without contract, but still sim-locked to AT&T (you bought this one)

3) sim-unlocked, no contract (you wanted this one, it costs more than the one you bought)

You need to call APPLE. AT&T doesn't have anything to do with you choosing the wrong model. Nor does AT&T (or Apple) have any way of turning #1 or #2 into #3. AT&T cannot unlock your iPhone.

Call Apple. http://www.apple.com/contact/

[#4]

I have contacted Apple in Hong KOng, they asked me to contact AT&T..

I am living in Hong Kong, How could I seek help from apple (in US)? ?

[#5]

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nicnicchan wrote:

I have contacted Apple in Hong KOng, they asked me to contact AT&T..

I am living in Hong Kong, How could I seek help from apple (in US)? ?

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There is no help from Apple or ATT.  You bought a phone that does not come with the capablity to be unlocked.  Either send it back and get a refund or try eBay and buy a phone that will work.

Sorry!

[#6]

Here is a link to the search of "unlock iPhone"

http://forums.att.com/t5/forums/searchpage/tab/message?filter=location&location=Category%3Aattwirele...

[#7]

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nicnicchan wrote:

I have contacted Apple in Hong KOng, they asked me to contact AT&T..

I am living in Hong Kong, How could I seek help from apple (in US)? ?

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You let the Apple HK people know you purchased this in a US APPLE store, and were sold the incorrect version? Note that obviously trying to get support for a US phone outside the US is going to be spotty at best. Any reason why you didn't buy an unlocked phone in HK?

You should call the Apple US 800 number. It's doubtful they will accept a return unless you are inside of 30 days.

[#8]

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nicnicchan wrote:

I have contacted Apple in Hong KOng, they asked me to contact AT&T..

I am living in Hong Kong, How could I seek help from apple (in US)? ?

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They probably just gave you that answer as a standard answer without knowing anything about US iPhones.  AT&T can do nothing for you.  Apple US should be able to exchange your phone if you are within the 30 day retrun period.  If you are past the 30 days, there is nothing they can/will do.

[#9]

It's odd how apple sell 3x variations in there store
I've only known them to sell totally sim free iPhones

Btw ur only option is to send the phone back
After you have contacted apple about ur circumstance

Hope it turns out ok for you best of luck

[#10]

Sigh!!!! Mine is iPhone 4!!! Not 4s!!! I brought it with full price without any discount. There were only two types iPhone they sold before 4s!!! One was discounted with contract with AT&T !! One was no contract but also locked by AT&T (I brought this one)
I brought it last year , I just knew it is locked when I back to hk, so I am using gevey sim!!
Apple will help resolve this case?

[#11]

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nicnicchan wrote:
Sigh!!!! Mine is iPhone 4!!! Not 4s!!! I brought it with full price without any discount. There were only two types iPhone they sold before 4s!!! One was discounted with contract with AT&T !! One was no contract but also locked by AT&T (I brought this one)
I brought it last year , I just knew it is locked when I back to hk, so I am using gevey sim!!
Apple will help resolve this case?

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Actually, I believe starting in mid June, 2011 (See This Link) Apple started selling unlocked iPhone 4 devices in the Apple retail stores in the US.

[#12]

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nicnicchan wrote:
Sigh!!!! Mine is iPhone 4!!! Not 4s!!! I brought it with full price without any discount. There were only two types iPhone they sold before 4s!!! One was discounted with contract with AT&T !! One was no contract but also locked by AT&T (I brought this one)
I brought it last year , I just knew it is locked when I back to hk, so I am using gevey sim!!
Apple will help resolve this case?

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If you knew it was locked before you went back to HK, what are you looking for Apple to do?  It was locked before you went there and it's locked now that you are there.  What's different now?

BTW, Apple started selling unlocked iPhone 4 a number of months months before the 4S was released, so for a while there were 3 types of GSM iPhone 4 sold by iPhone.

[#13]

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nicnicchan wrote:
Sigh!!!! Mine is iPhone 4!!! Not 4s!!! I brought it with full price without any discount. There were only two types iPhone they sold before 4s!!! One was discounted with contract with AT&T !! One was no contract but also locked by AT&T (I brought this one)
I brought it last year , I just knew it is locked when I back to hk, so I am using gevey sim!!
Apple will help resolve this case?

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No, if you bought it last year, then you got one that says right there on the back that it was locked to AT&T. You can sell your year old phone to someone in the US, and buy a sim unlocked iPhone.

[#14]

Unluckily, I brought it in May

[#15]

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nicnicchan wrote:
Unluckily, I brought it in May

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And you only just now discovered it was locked to AT&T?

[#16]

And just so you and everyone are clear, Apple is not going to help resolve this issue. Your phone is locked to AT&T, and that's not going to change (at least not through legitimate means via Apple or AT&T). Your best bet is to sell your phone and buy an unlocked HK handset.

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nicnicchan wrote:
Unluckily, I brought it in May

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[#17]

No, I discovered this when I back to hk last year, so I am using gevey sim. But it can't support if I upgrade my phone.. So seeking Help to solve before I can unlock it.
I think there is no solution beside selling it -.-

[#18]

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nicnicchan wrote:
Sigh!!!! Mine is iPhone 4!!! Not 4s!!! I brought it with full price without any discount. There were only two types iPhone they sold before 4s!!! One was discounted with contract with AT&T !! One was no contract but also locked by AT&T (I brought this one)
I brought it last year , I just knew it is locked when I back to hk, so I am using gevey sim!!
Apple will help resolve this case?

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NO Apple will not help.  You bought a non-contracted iPhone that is still locked to ATT.