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Ninja

Posts: 202

Registered: ‎06-08-2010

Apple support help-Email

‎03-15-2011 08:35:53 PM

I am trying like crazy to find an email address to contact about my order. I placed an order for the iPad 2 wi-fi / 3G 32G w/o engraving. I wanted to upgrade it to the 64G with engraving. I just wanted to send an email asking how I should go about changing my order. I can't, for the life of me, find an email address for order support. Or any other support for that matter. All their support seems to be through phone numbers and FAQ. Maybe I'm missing something

Thanks

ACE - Geek

Posts: 9,862

Topics: 64

Kudos: 86

Solutions: 454

Registered: ‎07-09-2005

My Device:  iPhone 5

Re: Apple support help-Email

‎03-15-2011 09:58:16 PM

How about the Contact Us link at the bottom of all the Apple webpages:

http://www.apple.com/contact/

Customer Service

Apple Store Customer Service

To view the most up-to-date status and make changes to your Apple Online Store order, visit online Order Status. You can also contact Apple Store Customer Service at1-800-676-2775 or visit online Help for more information.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Ninja

Posts: 202

Registered: ‎06-08-2010

Re: Apple support help-Email

‎03-16-2011 05:10:58 AM

Planet-Ed wrote:
How about the Contact Us link at the bottom of all the Apple webpages:
http://www.apple.com/contact/

Customer Service
Apple Store Customer Service
To view the most up-to-date status and make changes to your Apple Online Store order, visit online Order Status. You can also contact Apple Store Customer Service at1-800-676-2775 or visit online Help for more information.

The Contact Us link just brings you to another page of links and phone numbers. No email addresses that I saw. I could call, but it was after hours and I prefer to email so I have a record of things. I went to the make changes section, but I didn't see an option to change my order the way I am looking to do. I have a feeling I have to cancel and re-order. I was just looking for confirmation of that. I'll probably end up trying to call during work today. I just don't have a lot of extra down time at work and I know how busy they are, so if the wait time is more then a few minutes, I won't be able to wait.

Thanks

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