Welcome to the new AT&T Community
We've got a fresh look! Take the tour to see what's new.
I... don't know what to say.
I now have jellybean.
I'm glad I have jellybean now but:
I spent 7 hours on phone/ online support, a trip to the device support center to no avail. That's when I sent pm.
Initial response to that pm was same disappointment but it turns out I was in touch with a motivated, above and beyond type of individual(and I say individual because no one else provided that level of effort)
So she pushed through for me and finally arranged for me to have my device swapped at the store for a new one (I was only a week out of the 14 days). But when I went to the store the new phone had the same issue.. so I came back with the original phone with no jellybean. 2 hours later at home...All of a sudden I am able to get the update no error.......
So.. yay jelly bean but, I am completely frustrated with this experience. Do greatly appreciate the level of service attempted by the last rep (thanks Becca!) But overall experience not so much..... so yay jelly bean boo ATT thanks becca, not sure if that's what ATT was going for.
Hi Jarret, we received your private message and replied. We look forward to assisting you.
Hi Sam, we received your private message and replied. We look forward to assisting you.
I was told to try and factory reset my device. I was skeptical but it did update after that. It did not update to Jelly Bean though. I did another reset and it updated the second time to Jelly Bean.
A lot of people have been talking about battery life after the JB update. I had the same problem initially, however, JB comes with more features and widgets installed. One of the biggest drains of the battery, I found, was Google Now. I stopped using it. If you like it, just know that it will drain more of your batery. Then go into all the settings and adjust the update frequencies of your apps and widgets. Look at your battery info to find what Apps are using the most battery and adjust them.
I now have JB running smoothly, and I think my battery life is better than ICS. But in all fairness, I spent more time adjusting my apps in JB. I'm not a heavy user, mostly calls and some texting, and I check and respond to some e-mails, with minimal surfing inbetween and I get through the with 75% battery life left on the phone. (50% on heavy use days).
I really like this Phone.
PS - A shout out to Clean Calendar Widget Pro - if your looking for a calendar widgit, this one is super configurable and scalable.
jarret408, what was the help you received from AT&T, exactly?
Everyone who got the Authentication Error resolved with help of AT&T tech support, please post here what exactly ended up helping you! Each one of us with this error gets a new (and completely clueless) AT&T person when we call, so giving them clues on what to try is really helpful... Thanks!
I'm still unable to update to Jelly Bean on my Optimus G. Not sure why this is such a problem. I've been on the phone with a couple of tech supports with AT&T. One of which transferred me to someone at LG. I tried going to a AT&T store and they also seemed clueless. One of the guys there said that they don't do OTA updates and you have to get software on your computer to update the phone. I just don't understand why after over a month that there hasn't been a mass memo sent out to all employees that says ..."here is how to fix this problem". For some reason I thought the Optimus G was one of the "flagship" products and any issues would be more widely known.
The most frequent message I recevie is the "Authentication Error" when trying to update. Other times it would just say that I was up to date.
Android version 4.0.4
Build number: IMM76L
Software version: E97010o
Hello sasham5 and georgedellinger. Thanks for your posts!
If you are still experiencing problems with the download, please click ATTCustomerCare and send them a private message with your name, account number, contact number and a good time for them to reach you! A manager will contact you directly to assist you within 48 hours of receipt of your private message!
Thanks for your reply to georgedellinger and me.
Let me describe to you how amazingly unhelpful sending a private message to ATTCustomerCare is.
I sent that message two weeks ago. I got a quick reply and a call by a very friendly but completely clueless tech, who transferred me higher up the chain to another clueless tech, who then directed me, just like georgedellinger, to connect my phone to my PC and claimed that the phone will be updated by itself that way. When I told her to explain to me how this will happen, she could only offer the most ridiculous guess: "it will happen like with iTunes". Of course, absolutely nothing happened, but I had to hang up to try.
So I emailed AT&T customer care again, asking to find a person at AT&T who actually successfully resolved Optimus' "authentication error" update problem and have that person get back to me. I then got a voice message from AT&T "urgent case" team, asking me to call back and provide my current OS version - something I already sent as a screenshot to the customer care tech I was in email contact with. I called back and left voicemail with that info. That was it. I never heard from anybody at AT&T again. I left another voicemail at the same number - again several days later (which was 5 days ago.) I sent several more emails to AT&T tech, which he said he "passed on" to the right people. Nobody ever got back to me since.
My installed version is the same as georgedellinger's
Android version 4.0.4
Build number: IMM76L
Software version: E97010o
I read here - and I emailed that to AT&T tech - that the fact that I did not receive intermediate update OTA to version E97011c from AT&T is the culprit. (http://www.androidcentral.com/att-lg-optimus-g-get
That's how helpful you've been so far.
[removed unpublished number]
jarret - no, I still haven't figured it out. AT&T simply dropped my case and never responded to anything else I sent them. It's like you're dealing with a teenager, as opposed to a huge mature company. Utterly frustrating.
So far still no Jelly Bean. I contacted ATT Customer Care and they seem to think I am not getting the jelly bean update because I'm still stuck on the E97010o instead of the version E97011C. The guy tried to send me the update and he said it was delivered successfully - I never saw the notification on my side. Then he sent me to the Tech Escalation Team. So far, she has done a google search and told me to use the Mobile Support Tool for a different LG phone http://androidos.in/2013/05/lg-optimus-l7-p705-and
Installed the software above. Here is the error returned "Model not supporting S/W Update."
georgedellinger - yes, you're getting the same totally useless runaround from techs who have no clue how to resolve this problem. The problem that affected a bunch of people, some of whom happened to luck out with the techs who actually figured it out. What a sad waste of our time.
Last e-mail I received from Tech Escalation Team: "Did you call LG yet or try downloading the update from the LG website?" *sigh*
Finally got stock Jelly Bean on my LG Optimus G (E970) using the tool LGNPST. The stock jelly bean file is a 1.26 GB download. I guess thats why the update is only done over wifi.
Not the way I wanted to go about updating to Jelly Bean but I tried.
So now my software information reads
Android Version: 4.1.2
Kernel Version: 3.4.0
Build number: JZ054K
Software version: E97020j
for everyone who couldn't get their phone updated to jb when it first came out
instead of posting complaints on this site and badmouthing at&t because you couln't figure it out yourself
get off your butt and go down to the device warranty center and have them do it for you
and if they can't do it they'll give you one with it on it already
I went to a couple of AT&T stores. Talked with ATT Customer Care and Tech Escalation Team online. None of these mentioned anything about a device warranty center. If they had told me where to take it I would have done that a month ago.
The point of posting on this site is to give someone else some history of the problem. Telling me to go a device warranty center would have been a much better answer than - "your phone doesn't support OTA updates" or "did you call LG"?
down here in west palm beach ,florida they have a warranty center ,but they don't broadcast it very much
So I would just ask them at your local store where they're located and then go down there
I've just swapped my phone for a brand new one at a Device Support Center after it started acting up.
I had updated it to 4.1.2 JB and it worked for awhile but recently have had several reception issues, glitchy applications, etc., and the rep at the support center said that the Jelly Bean update wasn't really ready and was having issues when they first announced it, so they pulled it. However, since it was announced that it was available people wanted it so techs have pushed it to phones when requested but she said that it will be released on a large scale again once all known issues are fixed and they are working on it.
For those of you with the Optimus G who don't have JB yet, best to just wait for the right update to be released. Keep your eye on AT&T's FAQ page.
Are you saying they unboxed a new one and gave it to you and it has 4.1.2 on it?
I just got a brand new one and it has ICS on it and was told to wait until they re-release JB because they're working on it, a lot of people have reported issues with their phones after updating
From what I've seen and the response I've received from several AT&T tech support reps, Optimus G users shouldn't expect a working 4.1.2 update anytime soon (outside of rooting and using custom ROMs), even though the new LG G2 has 4.2.2 on it, as do a large number of other AT&T devices.
Sign up now to post, reply, and join the conversation.
© 2014 AT&T Intellectual Property© 2014 AT&T Intellectual Property link. This link will open a new window All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. AT&T 36USC220506