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Posted Nov 15, 2013
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Samsung Knox and AT&T's failure to deliver
Edited by cathy2981 on Nov 15, 2013 at 2:07:53 PM

The Galaxy S4 is supposed to come with Samsung Knox, a security suite that helps to keep your device safe.  Every single carrier, minus AT&T, has a very simply way to enable this.  However, on AT&T, it is near impossible to enable.  This feature alone would be why large corporations would choose an iPhone over a Galaxy S4.  If AT&T isn't going to release this feature, they are essentially forcing their biggest customers to purchase iPhones.  [Edited to comply with Guidelines].

 

AT&T, how do you enable Samsung Knox?

The Galaxy S4 is supposed to come with Samsung Knox, a security suite that helps to keep your device safe.  Every single carrier, minus AT&T, has a very simply way to enable this.  However, on AT&T, it is near impossible to enable.  This feature alone would be why large corporations would choose an iPhone over a Galaxy S4.  If AT&T isn't going to release this feature, they are essentially forcing their biggest customers to purchase iPhones.  [Edited to comply with Guidelines].

 

AT&T, how do you enable Samsung Knox?

Samsung Knox and AT&T's failure to deliver

[ Edited ]
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(3) Me too
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Nov 13, 2013 6:28:57 AM
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When connecting and d/c from wifi you get alert that an application has been force closed, and that uf you have any applications installed from unknown locations to delete them. This notification is coming from Knox....

 

Anyone else getting this?

When connecting and d/c from wifi you get alert that an application has been force closed, and that uf you have any applications installed from unknown locations to delete them. This notification is coming from Knox....

 

Anyone else getting this?

BUG REPORT SAMSUNG NOTE 3 ATT VARRIANT

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Nov 14, 2013 1:51:51 PM
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Edited by chetas on Nov 14, 2013 at 1:52:18 PM

I updated to Android 4.3 today and while I see Knox related applications running in the background, There is no actual KNOX support like the other carriers got.

 

Is there a way to download the Knox suite for AT&T versions of Galaxy S4? 

If not then why is it not part of the update? Is AT&T planning to release another software update.

I updated to Android 4.3 today and while I see Knox related applications running in the background, There is no actual KNOX support like the other carriers got.

 

Is there a way to download the Knox suite for AT&T versions of Galaxy S4? 

If not then why is it not part of the update? Is AT&T planning to release another software update.

Knox support in Android 4.3 ???

[ Edited ]
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Nov 15, 2013 2:10:42 PM
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I did the upgrade to 4.3 and Knox is there for me.

Steps to get there:

1. Settings

2....More (tab on top)

3. Application manager

4. Swipe the pages to the left until you see ALL near the top

5. Scoll Down to Knox

 

That's how I got to it.  

I did the upgrade to 4.3 and Knox is there for me.

Steps to get there:

1. Settings

2....More (tab on top)

3. Application manager

4. Swipe the pages to the left until you see ALL near the top

5. Scoll Down to Knox

 

That's how I got to it.  

Re: Samsung Knox and AT&T's failure to deliver

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Nov 15, 2013 2:15:02 PM
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I think there is supposed to be an actual application we can run to separate our email from like a corporate email.

 

Allows you to setup a profile per say

I think there is supposed to be an actual application we can run to separate our email from like a corporate email.

 

Allows you to setup a profile per say

Re: Samsung Knox and AT&T's failure to deliver

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Nov 15, 2013 6:41:05 PM
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Right.  It should be in the applications dock.  However, it is only in the Application Manager, where we can't actually use the app.  AT&T essentially disabled Knox, not permitting you to use it.  If you try and call, they forward you to Samsung, only for Samsung to refer you back to AT&T.  Ridiculous!

Right.  It should be in the applications dock.  However, it is only in the Application Manager, where we can't actually use the app.  AT&T essentially disabled Knox, not permitting you to use it.  If you try and call, they forward you to Samsung, only for Samsung to refer you back to AT&T.  Ridiculous!

Re: Samsung Knox and AT&T's failure to deliver

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Nov 15, 2013 7:38:35 PM
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That is true...There should be a way in which we can protest to AT&T.

Knox was the only really good update in 4.3 and they have disabled that too. This is unacceptable.

That is true...There should be a way in which we can protest to AT&T.

Knox was the only really good update in 4.3 and they have disabled that too. This is unacceptable.

Re: Samsung Knox and AT&T's failure to deliver

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Nov 15, 2013 7:58:13 PM
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Yeah.  I also discovered that they also disabled the Galaxy Gear Manager (only visable in application manager), thus limiting the choice that consumers have when they go to purchase a smartphone.  Because of this, I am seriously considering contacting the FCC regarding this.  It is completely unacceptable, especially since I upgraded to the Galaxy S4 to get the Samsung Knox software - and AT&T won't permit me to change devices.

Yeah.  I also discovered that they also disabled the Galaxy Gear Manager (only visable in application manager), thus limiting the choice that consumers have when they go to purchase a smartphone.  Because of this, I am seriously considering contacting the FCC regarding this.  It is completely unacceptable, especially since I upgraded to the Galaxy S4 to get the Samsung Knox software - and AT&T won't permit me to change devices.

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Nov 16, 2013 5:06:54 AM
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I totally agree with you. Let me know if you know about any forums where one can put in a complaint against AT&T

I totally agree with you. Let me know if you know about any forums where one can put in a complaint against AT&T

Re: Samsung Knox and AT&T's failure to deliver

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Nov 17, 2013 8:53:56 AM
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If you go to settings, security, device administration, you will see the icon to activate knox.
If you go to settings, security, device administration, you will see the icon to activate knox.

Re: Samsung Knox and AT&T's failure to deliver

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Nov 17, 2013 9:51:43 AM
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That doesn't actually enable Knox.  It just gives permissions to the disabled feature.  Knox is much more than just a Device Admistrator.  It also includes an app, an app store, and other enterprise features.

That doesn't actually enable Knox.  It just gives permissions to the disabled feature.  Knox is much more than just a Device Admistrator.  It also includes an app, an app store, and other enterprise features.

Re: Samsung Knox and AT&T's failure to deliver

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Nov 17, 2013 4:07:21 PM
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KNOX, itself, works just fine on the AT&T 4.3 S4. The "profile manager" KNOX app is what is missing from AT&T 4.3 S4 and Note 3 phones. It is AT&T's fault the app is missing, because they rushed the 4.3 update before it was properly checked. It is also the reason the OTA has been temporarily stopped for the S4s.

If you really want the Profile manager app, the apk from the International (i9505) 4.3 version can be used (you need to figure out how to get a hold of the apk on your own) or, a play store app is available, but it shows as "incompatible" for AT&T S4s. Again, there is a way to get it, but you have to research that for yourself.
KNOX, itself, works just fine on the AT&T 4.3 S4. The "profile manager" KNOX app is what is missing from AT&T 4.3 S4 and Note 3 phones. It is AT&T's fault the app is missing, because they rushed the 4.3 update before it was properly checked. It is also the reason the OTA has been temporarily stopped for the S4s.

If you really want the Profile manager app, the apk from the International (i9505) 4.3 version can be used (you need to figure out how to get a hold of the apk on your own) or, a play store app is available, but it shows as "incompatible" for AT&T S4s. Again, there is a way to get it, but you have to research that for yourself.

Re: Samsung Knox and AT&T's failure to deliver

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Nov 18, 2013 9:56:17 AM
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Edited by SharkByte on Nov 18, 2013 at 9:57:17 AM

@clath-

I hate to state the obvious but upgrading to a phone for a specific feature without making sure it's available is a gamble because most flagship models are made with subtle differences for each carrier variant (per carrier request) and then the carriers tweak the OS or adds their own features to make it slightly unique.

However, are you sure your S4 already had 4.3

Listed among the features in the 4.3 update for AT&T's S4 it shows :

Samsung KNOX Implementation (KNOX bootloader and dedicated application)

 

Before assuming AT&T has made the odd decision to be the only carrier not to support KNOX, you may want to dig a little deeper and talk to Tech Support to see if this is truly the case, or if it's just among the issues (like Galaxy Gear support) being worked out in the recent update.

 

@clath-

I hate to state the obvious but upgrading to a phone for a specific feature without making sure it's available is a gamble because most flagship models are made with subtle differences for each carrier variant (per carrier request) and then the carriers tweak the OS or adds their own features to make it slightly unique.

However, are you sure your S4 already had 4.3

Listed among the features in the 4.3 update for AT&T's S4 it shows :

Samsung KNOX Implementation (KNOX bootloader and dedicated application)

 

Before assuming AT&T has made the odd decision to be the only carrier not to support KNOX, you may want to dig a little deeper and talk to Tech Support to see if this is truly the case, or if it's just among the issues (like Galaxy Gear support) being worked out in the recent update.

 

Re: Samsung Knox and AT&T's failure to deliver

[ Edited ]
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Nov 19, 2013 7:17:08 AM
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Samsung is having issues with knox on the note 3. It causes a notification that something was closed but wont tell you what.

Samsung is having issues with knox on the note 3. It causes a notification that something was closed but wont tell you what.

Re: Samsung Knox and AT&T's failure to deliver

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Nov 22, 2013 7:30:23 AM
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Here's more on Knox.  Looks like Knox itself is not quite ready for prime time.

 

http://www.infoworld.com/d/mobile-technology/the-truth-about-samsung-knox-android-security-229994

Here's more on Knox.  Looks like Knox itself is not quite ready for prime time.

 

http://www.infoworld.com/d/mobile-technology/the-truth-about-samsung-knox-android-security-229994

Re: Samsung Knox and AT&T's failure to deliver

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Nov 23, 2013 12:28:31 PM
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So 4.3 brings with it this app installed by default called Knox, which is supposed to be some sort of system guardian that companies can use to lock down phones and prevent their employees from running apps that aren't on an approved list. Clearly, this means that Knox can be configured and there is a list of what it blocks and doesn't. How can I configure this list for myself, on my own phone, which is not a company phone? I own the hardware outright, but this update from AT&T is blocking access to programs that I have installed via Google Play, telling me that the app is unauthorized. I can not find any options in the menus to tell Knox that I do, in fact, want to run this program. Shouldn't there be an override somewhere, where you can name an app as an allowed-app to do what it needs to do? Similar to going in and checking "Unknown Sources" if you're sure you're smart enough to want to install apps from 3rd party sources, there must be a way to tell Knox that you're smart enough to use your own phone how you please.

 

So 4.3 brings with it this app installed by default called Knox, which is supposed to be some sort of system guardian that companies can use to lock down phones and prevent their employees from running apps that aren't on an approved list. Clearly, this means that Knox can be configured and there is a list of what it blocks and doesn't. How can I configure this list for myself, on my own phone, which is not a company phone? I own the hardware outright, but this update from AT&T is blocking access to programs that I have installed via Google Play, telling me that the app is unauthorized. I can not find any options in the menus to tell Knox that I do, in fact, want to run this program. Shouldn't there be an override somewhere, where you can name an app as an allowed-app to do what it needs to do? Similar to going in and checking "Unknown Sources" if you're sure you're smart enough to want to install apps from 3rd party sources, there must be a way to tell Knox that you're smart enough to use your own phone how you please.

 

Configure Knox?

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Dec 13, 2013 1:07:41 PM
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I have KNOX on my VZW Samsung Galaxy S4, and I never get this alert.  I do notice the alert on my AT&T Samsung Note 3.  So I went digging and I found that the version of the KNOX app on my VZW GS4 is version 3.0, while the version of KNOX on my AT&T GN3 is still version 1.0.  I think this may be the root of the issue here.

 

Why in heck AT&T did not build their package with the updated KNOX software and let the user decide if they want to use it, I will never know.  I use both iOS and Android.  I guess, because my iPhone is also on AT&T, that I forgot how much they mess up a device when they can get their paws on it.

 

I seriously wish that Samsung and Google could do to the carries what Apple did.  Here is our device, no you can't change it.  These carriers just should not be allowed to turn off things like this.

I have KNOX on my VZW Samsung Galaxy S4, and I never get this alert.  I do notice the alert on my AT&T Samsung Note 3.  So I went digging and I found that the version of the KNOX app on my VZW GS4 is version 3.0, while the version of KNOX on my AT&T GN3 is still version 1.0.  I think this may be the root of the issue here.

 

Why in heck AT&T did not build their package with the updated KNOX software and let the user decide if they want to use it, I will never know.  I use both iOS and Android.  I guess, because my iPhone is also on AT&T, that I forgot how much they mess up a device when they can get their paws on it.

 

I seriously wish that Samsung and Google could do to the carries what Apple did.  Here is our device, no you can't change it.  These carriers just should not be allowed to turn off things like this.

Re: BUG REPORT SAMSUNG NOTE 3 ATT VARRIANT

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Jan 17, 2014 3:55:40 PM
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Edited by cathy2981 on Jan 17, 2014 at 4:26:21 PM

After going through my application manager and taking a look at the permissions this KNOX Security service has on my phone, I'm extremely upset that there is absolutely no way to manage what it does or how it operates.  It can read/edit my texts? It can make phone calls and even send messages without the host knowing? 

 

Even more disturbing is the fact that I came to know about this forum topic because of a redirected thread edited by an AT&T moderator; however, there has not been a single response or acknowledgment of this issue by AT&T on this thread. 

 

This is a huge fumble for AT&T and I am curious if anybody would be interested if I got a lawyer.  You can't push and update to someones phone that has a 'security feature' built in that lacks any user oversight. Especially when such feature has absoulute permissions over your device. 

 

If AT&T doesn't respond or acknowlege this issue I will be forced[Edited to comply with Guidelines]I've updated my phone and now have a device that I cannot trust nor control. 

After going through my application manager and taking a look at the permissions this KNOX Security service has on my phone, I'm extremely upset that there is absolutely no way to manage what it does or how it operates.  It can read/edit my texts? It can make phone calls and even send messages without the host knowing? 

 

Even more disturbing is the fact that I came to know about this forum topic because of a redirected thread edited by an AT&T moderator; however, there has not been a single response or acknowledgment of this issue by AT&T on this thread. 

 

This is a huge fumble for AT&T and I am curious if anybody would be interested if I got a lawyer.  You can't push and update to someones phone that has a 'security feature' built in that lacks any user oversight. Especially when such feature has absoulute permissions over your device. 

 

If AT&T doesn't respond or acknowlege this issue I will be forced[Edited to comply with Guidelines]I've updated my phone and now have a device that I cannot trust nor control. 

Re: Samsung Knox and AT&T's failure to deliver

[ Edited ]
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Jan 24, 2014 8:27:14 AM
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Verizon had pushed this about mid-November while I was at a Airwatch conference (mobile device management) and I have been antcipating this for some time. I find it disturbing ATT is not pushing it completly and is making it difficult for us whom care about security. The whole reason I re-uped my contract and got the phone was for KNOX. How can they compete with Verizon? Clearly they cannot. I know for a fact its on Verizon phones and working, I know for a fact this is ATT holding back and clearly NOT addressing the issue with its customers. However we all know that ATT is NOT known for its customer service.

Verizon had pushed this about mid-November while I was at a Airwatch conference (mobile device management) and I have been antcipating this for some time. I find it disturbing ATT is not pushing it completly and is making it difficult for us whom care about security. The whole reason I re-uped my contract and got the phone was for KNOX. How can they compete with Verizon? Clearly they cannot. I know for a fact its on Verizon phones and working, I know for a fact this is ATT holding back and clearly NOT addressing the issue with its customers. However we all know that ATT is NOT known for its customer service.

Re: Samsung Knox and AT&T's failure to deliver

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Jan 24, 2014 8:28:31 AM
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Verizon has it available and has had it for several months - I wonder if this breaks our contract by them not allowing us to use this app. Hmmmmm
Verizon has it available and has had it for several months - I wonder if this breaks our contract by them not allowing us to use this app. Hmmmmm

Re: Samsung Knox and AT&T's failure to deliver

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Feb 11, 2014 8:05:26 PM
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I am getting that also. So far there is not fix for it

I am getting that also. So far there is not fix for it

Re: BUG REPORT SAMSUNG NOTE 3 ATT VARRIANT

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