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Posted Sep 26, 2012
2:54:09 PM
Samsung Galaxy Tab 8.9 ICS Update?

Well lo and behold. Let's see what this is. It seems like AT&T is doing it again. I have the Galaxy S2 Skyrocket which got the Ice Cream Sandwich 4.0.4 update after about 9 months of it being released.

 

Now I also have the Samsung Galaxy Tab 8.9 with the 4G LTE. I use this all the time for work, play, etc. Honeycomb 3.2 totally sucks as an interface. When is AT&T going to come out with Ice Cream Sandwich for this tablet? The WIFI version has it already and has for about a month or more now.

 

Come on AT&T and get with the program. I paid good money for this tablet and I pay the monthly data plan. The least you can do is provide an update, or heck, even HINT about when the update will be. But you can't even do that.


Some information would be nice to get from you. I have been with your company for 5 good years after leaving and coming back. Next time I leave it will be for good. There isn't any reason why this release should not have been out by now. You have had plenty of time.

Samsung Galaxy Tab 8.9 ICS Update?

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Sep 27, 2012 12:30:39 AM
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yeah AT&T should release the update asap. they should be more smart n faster about update release matter. now day has changes enough

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Sep 28, 2012 6:48:04 AM
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Yeah, I got mine in February and have been hearing about ics all year. I definitely won't renew my LTE plan for the tablet. I'm a ten year customer with AT&T and my strategy based on the slow updates and general lag on release dates is simple. I will not buy any product from them with the promise of a future update to something better. Either it meets my needs right now or forget it. Im not getting caught up in a phone or tablet again that is behind the times. The 8.9 has taught me that lesson. I just upgraded to a GS3 and I'm happy with ICS. Otherwise I would not have purchased it, JB looks like a refresh anyway.  So my next tablet will be updated when I get it or I won't buy it. Too bad for AT&T since they will likely lose saltips over this, since they are rarely updated. 

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Sep 28, 2012 9:26:40 AM
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i am really disappointed about these LTE phone and Tab update :manfrustrated:  Every product should be launch in USA, UK, Australia, Canada minimum same time with the International version and also should be updated minimum same time. But we see, after any smartphone launch their good n high end product internationally then after 3/4 weeks it takes to become available in USA like country, what a disappointment. same thing going on Update matter too

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Oct 1, 2012 10:10:52 AM
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I am so done with Android for this very reason.  Buying this expensive hardware and being forced to live with the defects even though they have been improved and or corrected almost 1 year ago is just unacceptable.  I want google chrome on this clunky tablet among other things that would come with ICS but can't get it.  I can't even get movies from Google Play to download and work anymore. 

 

I honestly do not think it is 100% at&its fault.  Samsung shares a ton of the blame.  The WiFi product that has nothing to do with at&t just updated.  Also I have a Moto Xoom WiFi that it OLDER than my Tab and was updated OTA to Jelly Bean about 2 weeks after it came out. 

 

I'm moving over to Windows 8.  Lumia 920 and Surface here I come!!

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Oct 2, 2012 6:09:49 AM
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I fully agree with all said. I have spent months trying to figure out when my Galaxy 8.9 will get the ICS update (I don't even dream about JB), with no response from Samsung, much less from AT&T.  Even though I agree Samsung is very much responsible for this unacceptable delay, I wonder if AT&T's lack of info is simply a symptom of giving priority to iPad users.

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Oct 5, 2012 4:58:04 PM
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Yeah, based on this type of service I bought my work Ipad through Verizon. At least with apple, its limited but the whole world gets updates on the same day. I got the IOS 6 update immediately. I think I may go unlocked for the future...sorry ATT.

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Oct 30, 2012 3:10:42 PM
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If Bell, Telus, and Roger in Canada got the update to ICS on Oct 23rd, When is At&t planing to release ICS in the U.S.? 

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Oct 31, 2012 12:54:00 PM
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I checked with AT&T today and then spoke with Samsung. It is not AT&T"s fault that we don't have an update, It's actually Sansung! Samsung has not yet released and ICS update for the 4G device yet! They told me today(10/31/2012) that it was still being worked on -

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Oct 31, 2012 12:56:17 PM
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I suggest that everyone who wants an AT&T update for their Tab 8.9, call Samsung and let them know!

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Oct 31, 2012 1:56:32 PM
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I decided to go the XDA route.  People are building Jelly Bean ROMs for this tablet now.  I flashed my 8.9's brains out over and over and over.  Learned quite a bit in the process.  Everything worked but the "lag" I experienced while using the Tab was so bad it really was not possible to use it. 

 

It's strange because other people on the XDA forum said the Jelly Bean ROMs worked fine for them.  Maybe I was doing something wrong but I sure couldn't pin it down.  After a weeks worth of frustration I flashed it back to stock ROM. 

 

I used the Tab for a week hating it.  Then Microsoft dropped the Surface.  I am now a very happy owner of a Surface tablet and it is beautiful. 

 

So I'll cancel the data plan on the Tab and hopefully sell it along with another Samsung WiFi tab I have that Samsung never supported like it should either.  I truly believe the blames lies much much more with Samsung than at&t as they ignore the WiFi tablets that have nothing to do with a mobile operator just as much as those that do.  I also have a WiFi Motorola Xoom I purchased before the 8.9 tab that gets updates within a few weeks of Google releasing them.  It updated to jelly bean and even had another update after that. 

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Nov 20, 2012 12:36:02 PM
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Want to add my frustrations to the list.  Have spent almost four hours on the phone with AT&T to get a resolution.  Bought my tablet in December of last year.  Overall I love it, but the browser (the heart) is flaky and does a poor job on many sites that I use.  

 

I've tried in good faith to get an answer to the questions a) will my tablet be updated and b) WHEN?  If it's not going to be updated, there's no incentive for me to keep paying the monthly fee as it frustrates me greatly to use it.

 

The first time I was on the phone with AT&T, they pointed the finger at Samsung and said "we (AT&T) have no idea when your tablet will receive an update."  C'mon AT&T, you're telling me that you are helpless and don't even have a phone number of someone at Samsung who can tell you what the schedule is?  I'd bet that someone at AT&T knows exactly if / when the upgrade will occur as they most likely do extensive in-house testing before letting their customers see it.

 

The second time I called AT&T, I talked with two people who were very kind, but completly in the dark. The second one couldn't tell me anything about the update but offered to schedule a call from AT&T technical support to see if something in my device was "preventing the update."  I said OK...no one ever called.

 

AT&T, quit abusing your customers!

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Nov 21, 2012 10:19:03 AM
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Agreed, I like the tab 8.9 but the browser is lame. I won't buy anything from AT&T again, I could have looked at other tablets. Next tablet might be android, but it won't be att.

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Nov 21, 2012 10:57:49 AM
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That's how I fixed mine.  I bought a Surface.  I highly reccomend you go check it out.  I've only had it for a few weeks and it's already had on Firmware update to improve performance and a few Security updates.  That puts it 100% ahead of anything Samsung has done for this Tab. 

 

I'm done with Android until they can figure out how to better address Security issues and O/S updates.  It is so rediculous that Google constantly improves the system but most User's do not see those improvements until they fork out the money to buy a new device.  Absolutely Lame and unacceptable. 

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Nov 30, 2012 11:20:00 PM
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I'm going to give AT&T one more month to release an upgrade and then I will proceed to never buy another AT&T product again if they don't.

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Dec 1, 2012 8:07:13 AM
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SAMSUNG AND AT&T ARE EQUALLY RESPONSIBLE

 

Yesterday, I got home and opened up my 8.9 Galaxy Tablet from AT&T.  There was a system message saying call 888-XXX-XXXX for information about your device.   I got excited and figured that I was finally going to get an update to ICS.  

 

I called the number, which turns out to be Samsung's technical support.  I'm given a menu, from which I choose tablet support.  Let me say this again, I picked TABLET SUPPORT.

 

1ST Technician

 

The woman asks me why am calling.  I tell her about the message on my TABLET.   She proceeds to ask me a bunch of questions and can't find "anything in our system about your device."  We play this game for about 10 or 15 minutes.  Finally a tell her how unhappy I am with the whole situation. She's not interested in hearing about it.  THEN SHE TELLS ME, "I'm in the phone support department.  WE DON'T DEAL WITH TABLETS."   Incredible!  A major corporation like SAMSUNG can't even get the call routing right...She says she's going to transfer me to the tablet support line.

 

2nd Technician

 

This guy is nice and sympathetic.  I give him the whole story AGAIN.  He still can't tell me why I got the message on my tablet from Samsung.  I give him all of the information about my device, numbers, etc.  He goes off line and comes back saying "Your device has an update to Ice Cream Sandwich."  HALLELUJAH! I'm think.  So we try the menu on the tablet for software upgrade and it doesn't work.  So Mr. Technician says, "we need to reset your device to factory standards so you can get the upgrade."   I'm all in for that.  We do the reset, which by the time we're done with all of the back and forth takes another 30 minutes.  I try to upgrade again.  Still no luck.  He say's you're connected over Wi-Fi right?  I say yes, and I am also connected via 4G.  SILENCE ON THE OTHER END OF THE PHONE.  Mr. Technician says something cute llike "Good Golly" I thought you had a Wi-Fi tablet.  I'm sorry, THERE'S NO UPDATE AVAILABLE FOR YOU.   I ONLY SUPPORT WI-FI TABLETS.  He says very sheepishly, "I'm going to transfer you over to our Carrier Tablet Help Desk" (presumably where they HELP people that by AT&T products.  Yeah, right.

 

3rd Technician

 

This woman ASKS ME ALL OF THE SAME STUFF AGAIN. Wastes another 10 minutes.  Goes off line and comes back. "THERE IS NO UPDATE AND WE CAN'T TELL YOU WHEN THERE WILL BE ONE."  There is one BIG piece of information howwer, and I quote:

 

"GOOGLE, AT&T and SAMSUNG all work together to determine when your device will be upgraded."  

 

Perfect.  An hour spent on the phone with totally clueless SAMSUNG and a hapless support system.

 

AT&T, you are the company I write a check to.  Are you aware of this tragic abuse of your customers?  Do you care?   YOU HAVE ACCESS TO THIS FORUM.   Why don't you stop hiding behind your website and marketing department and have the courtesy and guts to post a reply about what you think about this ridiculous situation?  Even better, why don't you tell us what you're going to do to make things right?

 

By the way, I'm not holding my breath... 

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Dec 4, 2012 3:32:08 PM
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Had a chat session with a Samsung rep regarding ICS on the 8.9 and according to him it's at least being worked on, but of course, no release date has been scheduled yet.  At least it's listed on this Samsung page, so hopefully it will be out sooner than later:

 

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046726&fm_seq=49755#

 

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Dec 4, 2012 3:35:46 PM
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markcofano - Not quite sure why you are calling out AT&T when you spent the hour on the phone with Samsung.  Seems like you should be posting your complaint on a Samsung forum.

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Dec 5, 2012 6:44:19 AM
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If you pull up the link on Samsung's web site it leads you to believe they haven't even taken care of the WiFi 8.9 tab yet.  I'd say it is pretty much all on Samsung.

 

In the meantime I just love my Surface.  Buttery smooth animation, serious ability to multi-task. XBox movies that download and actually play and ZERO crashes!

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Dec 5, 2012 10:46:15 AM
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Thanks for your reply...here's why.

 

1) My Table has AT&T and Samsung's name on it.  

2) I pay AT&T for services every month.  Implied in that payment is technical support.

3) AT&T can't support the Tablet themselves.  (AT&T has Samsung on the line twice in previous support calls)

4) I have never contacted Samsung on my own.  They got my information from AT&T and were responding to me as a proxy for AT&T's technical support.  From my perspective my comments should be read by AT&T and AT&T users.

5) IMHO, my experiences and post would be of general interest to anyone entertaining the purchase of a product from AT&T.  AT&T says they have NO influence on when the tablet will be upgraded.  I find this impossible to believe (What major corporation in its right mind would contract with a customer to provide a service and have NO ability to influence the 3rd party vendor to perform?  If its true, then buyer beware...if it's false, then AT&T needs to come clean.

 

Mark

 

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Dec 5, 2012 6:36:31 PM
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Good points. I have a 8.9 LTE, what all this drama means is that I would never buy another tablet from ATT. The 4g has been mostly unused as wifi is so common now. So they tricked me into buying the 8.9 with a data plan, but I've got 9 more months of punishment for my poor decison. Next table will probably be a nexus or maybe an ipad, but neither will come from ATT.

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Dec 7, 2012 4:38:14 PM
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I just came across this, but not sure if it works.  Has anyone tried updating via Kies?

http://www.att.com/esupport/article.jsp?sid=KB416466&cv=821&ct=9001882&pv=2#fbid=msctchv166D

 

Here's my story:

Bought a refurb 8.9 online at $199 and just got it today, fully aware that it comes with Honeycomb and that the update to ICS is in the works. Where has AT&T promised or guaranteed that ICS would be coming at a specific date for this tablet?  Nowhere.  So why would AT&T have any influence on the release?  It'll be done whenever Samsung finishes testing and has a stable version ready for release. Period. 

 

The tablet I got seems to be defective because it can't keep a consistent connection with the cellular network.  Wi-Fi works fine. My iPhone 5 and iPad 2 have no problems connecting to the cellular network.

I went ahead and tried to update via Kies, which is made by Samsung, and the tablet cannot connect to it.  It just constantly spins 'Connecting...' in the software.  I went through all the troubleshooting steps in Kies, and even tried Kies on both Mac and Windows. 

After hours of working with it, including doing a factory reset, I concluded something is wrong with the tablet. No biggie - I took a chance on a refurb, and it's a lemon.

 

Seeing as how I have 14 days, I went ahead and called AT&T to do an exchange.  No problem whatsoever.  A 'new' refurb is being shipped to me (hopefully not another lemon), and I'll be shipping this clunker back with the free postage paid return label that was included, and no restocking fee since the tab is defective. And if it is defective? I'll return it again and get my mom a different tablet.

 

So my point in all this is that AT&T has done nothing to warrant any animosity from me.  Samsung, however, is on it's 2nd strike. But I'm not too upset because I understand defective products exist. It's how a company responds to it that's key, and AT&T has been excellent on that front.  Just wanted to provide a counter point because it seems those here that are upset are really just upset at something that AT&T never promised in the first place.  Plus there is a 14-day return period.  If you couldn't figure out things like you'd be using it mostly on wi-fi instead of the cell network within that period, then the blame is squarely on you.

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Dec 7, 2012 5:04:11 PM
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1) My Table has AT&T and Samsung's name on it. 

Yes, AT&T is on it because you have the model that specifically uses its data network.  That's all.  The tablet was made wholly by Samsung.  

 

2) I pay AT&T for services every month.  Implied in that payment is technical support.

The technical support is for the data service, not the tablet.  2 totally sepearate things.  It's like if your TV breaks and you blame your cable company or the store you bought it from.  If it's beyond the store's 30-day return policy, you'd have to deal with the TV manufacturers warranty.Now if you were paying the 6.99 insurance plan, that'd be a different story - however I don't think that covers a device not getting an update that was never promised in the first place and is actually still in the works.

 

3) AT&T can't support the Tablet themselves.  (AT&T has Samsung on the line twice in previous support calls)

 

Of course they can't.  While they have general knowledge of the devices, do you think they can support the hundreds, perhaps thousands, of different devices that come from dozens of different manufacturers? And isn't actually a good thing they brought on a Samsung person rather than just said sorry, go call Samsung? While they may not have the answer themselves, at least they did their best to route you to someone who they thought would.

 

4) I have never contacted Samsung on my own.

You called the number that showed up on your Samsung device and it ended up being Samsung. Not sure how AT&T was involved with that.

 

5) Yes, I understand you are frustrated with your experience, but I'm just posting this respectful rebuttal because being someone who worked as a customer service rep in the past myself, I can see the other side of this as well.

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Dec 11, 2012 6:25:27 PM
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Woo-hoo!  ICS is finally here for the AT&T Samsung Galaxy Tab 8.9 (SGH-i957).  The update can't be done over the air, you have to use Kies:

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00051792&fm_seq=57396

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Dec 12, 2012 12:06:58 PM
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OK, so that's really nice a year and a half late............NOW I WANT JELLY BEAN!!!!  :catsad:  It's been out for for half a year now.  LOL.  Anyone think that will ever happen?

 

I am going to dust the cob-webs off my 8.9 Tab that I am stuck paying a monthly charge for and see if I can get some use out of it now.  Stay tuned. 

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Dec 13, 2012 9:26:57 AM
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I did the update this morning.  Worked without a hitch.  FINALLY!

 

I love the improvements and Chrome is the default browser.  Syncs with my desktop, and laptop.  This was the most important part of the update as many of the browser-based applications that I used daily would not work well with the old version.  

 

I have no expectations of receiving Jelly Bean.  This upgrade will hold me over until I decide on a new tablet with a faster processor, etc.

 

Thanks AT&T.  Better late than never.

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Dec 13, 2012 5:59:49 PM
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Anybody gettinga message within Kies that says your device does not support updates via Kies?

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Dec 13, 2012 7:21:12 PM
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yes i am getting that also I would love an update or fix

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Dec 14, 2012 3:34:52 PM
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update doesn't work, its not me, I've done a half dozen updates on Kies. Samsung hasn't been a lot of help so far, but I'm still tweeting with them. so we shall see.

 

spent a lot of time on chat with att only to have them refer me to samsung.

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Dec 14, 2012 3:35:30 PM
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Are you on pc or mac. I'm at a dead end on mac, never had an issue before.

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