Welcome to the new AT&T Community
We've got a fresh look! Take the tour to see what's new.
Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.
Customers who have an AT&T Samsung Galaxy Note 3 began to receive the latest version of Android 4.4 KitKat today.
For more information, please click on the link below.
What is the certainty that KitKat release will fix all this?? They could still send the update with the culprit file(s).
One more thing I wanted to discuss, I've was an iPhone user before this. I'm aware rooting is like jailbreak for iphones. But, if this GPS problem is not taken care of by AT&T, i'll consider rooting my note.
[Edited to comply with Guidelines]
Rooting is something more advanced users do to give them "super" or "root" access so that they can basically access/customize/change almost anything on their phone either by their own code or code other users have created.
I honestly wouldn't even worry about rooting. I have a heavy tech-background and find no need for it. It's simply put, a very nit-picky thing to do to your phone if you really want to eek out and access the very depths and corners of your phone. There are risks involved with rooting, and tampering with certain aspects of rooting can void warranties. The average user, or even the above average user usually don't need to do it.
Although if you were interested in doing it and accept the risks, you'll be able to do amazing things with your phone that you can't if it was unrooted. You'll also have access to apps in the playstore, some very powerful apps mind you, that only work if your phone is rooted.
Back to the subject:
GPS problems still running rampant, consistent with other users. ATT, halp us.
Well I'm at the 25 hour mark since my last factory reset. The phone has been on the entire time, no sim card and no wifi. Just tested with the plug/unplug test with a full GPS lock (25/25 sats at 4meters) and it is working correctly. I'm going to leave the phone as is and test again in about 11-12 hours.
@ctjay84 true, there is no certanity that KitKat will fix the GPS, but people that have flashed the "leaked" AT&T update have not had any issues with GPS, but that is not 100% confirmed.
It would be nice if AT&T fixed the issue and came out with a maintenance update...
@james27007 Yeah was gonna suggest you test it again at 36-48 hours and see. If we can confirm it working fine without an internet connection then we can narrow it down to some sort of update. I don't think it's an actual update like an app update, but probably some syncing thing the phone does around the 24 hour mark.
@brandonodang Yes the post that I linked to over at XDA, user superbfox already flashed the GPS fix and he says it works. Unfortunately you have to be rooted and Safestrap it so I haven't tried it. And there have been quite a few people who report that when they flash to the X-Note ROM the problem goes away too. I'm waiting on AT&T for the fix and only consider rooting and SS flash as my last resort.
You should consider heading over to the XDA forums and reading up on rooting. In layman's terms rooting is equivalent to gaining administrator privileges, it allows for you to install anything and everything, including different ROMs. ROMs are like all in one packages that change the look and feel as well as the operation of our phones. It's kinda like if you look at the HTC One, it looks and feel different as well as have different functions from our phone even though it runs 4.3 like us. Our Notes can use the stylus and the multi-window stuff because that's part of Samsung's TouchWiz ROM. So far the only other manufacturer that has copied the multi-window is LG with the dual-window feature on their LG G-Flex. So that's kinda what it is in a nutshell, although as mentioned earlier rooting does void your warranty. It's not as hard as it sounds with all the one-click available, my first root was back in the days with the OG Galaxy S Vibrant using adb, now that was a learning experience. But all the same, read very carefully and go very slowly. XDA is a wealth of knowledge and there are some very knowledgeable people there.
A big "Thank You" to everyone that PM'ed me with the requested location information. We are tracking the issue, and we'll be sure to let you guys know if we find a resolution.
Here's what ATT should do. Hire a developer who's from out of town. Send him a Note 3 along with the address of his new office and tell him to navigate to his new office location. Upon his arrival (which he'll certainly be late and frustrated), ask him "what would to like to fix first?".
At the 37-38 hour mark since factory reset, GPS still working perfectly when plugging unplugging the phone. I'm going to leave the sim card out, if it still works at 48 hours, I'll let the phone connect to WiFi but no sim and not signing into anything. I'm expecting that it will download the A-GPS data over wifi and within 12-24 hours after letting the phone connect to WiFi, the issue will return. We'll see.
Don’t buy Or Replace your galaxy note 3 , untill they can fix the problem ( at&T Or Samsung )! they all have Gps signal issue ,I Bought and replaced Samsung note 3 for 3 times and that couldn’t solve the GPS signal issue , Not sure what’s the problem ( hardware or software ) I hated Samsung now and thinking to go back iPhone again , I called At&t and Samsung regarding this issue , but there is nothing they can do !!!! Except offering you a replacement ( that I already had 3 of them ) and came with same issue !
according to Samsung they don't have any complaint regarding Gps signal on note 3 , but that's not true , I myself called them at list 10 times to report this issue since the first time that I noticed that (3 months ago) ,,but Samsung keeps ignoring this issue !!! and they don’t care !!!!, I love to use Gps on my phone when I’m on the road , that’s why I decided to get large screen cellphone ( Samsung note ). But now I feel like I paid $700 for a defective device
My husband and I are both having issues with our Note 3 and constantly losing gps signal. We just moved to Colorado and it's really easy to get lost here and end up in a black hole somewhere in the mountains. I would love a fix for this. I came over to the Note 3 kicking and screaming because I loved my iPhone but I quickly had to thank my hubby for forcing me to switch. I do love the phone but I would love it more if it didn't get me lost lol. I am thinking of buying a stand a lone gps system.
I've spoken with ATT ... the case number is:
I've also sent this info to ATTMarianaCM and hopefullly she'll provide some additional info. They (ATT tech manager) told me that I would get a personal call from one of their developers by Jan 29th with at least some type of resolution (acknowledgment is all I'm really looking for at this point).
I'll report back as soon as I hear from them.
At about 7pm last night I connected to my house WiFi and GPS still worked. I then went out at about 8:15, I tethered my Note 3 to my Galaxy S2 (the sim card is in the S2) and it still worked.
just test again this morning; 12 hr mark since Wifi, and it's still working. I'll test again at about 8:30~am (12 hr mark since tether) and see if it makes a difference.
One thing that was odd, when I connected the Note 3 to my S2 by tether last night (8:15ish pm), I got the "Prevention Information" popup for the 1st time??? No idea if it is connected to the issue, but it is odd since that was a wifi to S2 and the S2 was on LTE.
I just got my Note 3 yesterday and noticed my poor GPS performance today.
I bought it at an AT&T store on the NEXT program. Can I return it and get a new replacement? What should I expect?
Well 24.5 hours since I started using Wi-Fi (and yes I used gps a lot with Google maps), just tested 4 times including a simple reboot and it still works.
Now I'm going to sign into everything and install my apps. Just no SIM card. If all is good in 24hrs, I'm going to put the sum card back in. If it happens after that, I'm going to be convinced the issue is the A-Gps data.
I made a backup of the 6 gps config files. When the issue returns, I'll try and compare them and see what changed.
Does anyone know where the A-Gps data is stored?
I have the same problem too. I replace my note 3 once. And it has the same old problem. I wished ATT and Samsung would do something about this. It is true, for an expensive phone it is really frustrating to find out it is just defective. not really worth the money or the switch from my previous iphone.
Ill probably start putting negative reviews on the device on all of the review boards so it gets some steam. I got mine when they release the phone and until now it has no solution. Really ridiculous....
Guys I suggest each one of us go to these site and post a negative review just to make noise. We all deserve better for our money and time.
So.. this is an AT&T issue.. does anyone know if it is a Tmobil problem as well? anyone have a T-Mobil sim card they can put into a (reset) AT&T Note 3 ???
I NEED the GPS to work... if this is an AT&T issue, can I take my $800 phone toT-Mobil, and by pass this problem?
Problem here too. I clicked the I have the problem too button in first post and PM'd the support person who posted in here.
I just bought my Note 3 on Friday and problems crept up yesterday while driving. Now it also happens when using Endomondo to track my walking/running. Endomondo worked just fine on Friday afternoon.
I don't want to root as I don't want to void my warranty (I've rooted phones before, so I'm not a stranger to doing it; just don't want to void my warranty on such an expensive phone).
I love the Note 3 other than this GPS issue, but I have to have a solidly working GPS. It's now a race to see if they can fix the issue before my 14 day return period is up. Might just be switching to a different phone even though I really don't want to.
@james27007 It's a P.I.T.A. what you're doing man, way to take one for the team. I'd say stay on no SIM with all your apps loaded for 48 hours just to make sure. In one of the threads over at XDA, one person mentioned that AT&T swapped out his SIM and that seemed to have solved the problem for him, seems highly unlikely that we'd all have a faulty SIM but I'm putting it out there. But from your experiment it's pointing more and more to having something to do with the SIM or mobile data. I still think it's done sort of sync the phone does, just don't know what. Some sync that happens over mobile data but not WiFi.
The one thing that is abundantly clear from your experiment is that we can lay to rest the question of hardware or software. It was already clear from in the information we had before, but there were still people who was convinced it was hardware, this should lay all doubts to rest.
Sign up now to post, reply, and join the conversation.
© 2014 AT&T Intellectual Property© 2014 AT&T Intellectual Property link. This link will open a new window All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. AT&T 36USC220506