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Posted Nov 18, 2013
Samsung Galaxy Note 3 GPS Issue

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

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3-27-2014 8:38:41 AM
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Hello, everyone!

 

Customers who have an AT&T Samsung Galaxy Note 3 began to receive the latest version of Android 4.4 KitKat today.

 

For more information, please click on the link below.

 

Android 4.4 KitKat

 

-Mariana

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Jan 22, 2014
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Well the 5th phone (got it Monday afternoon) and at about the 24 hr mark, the GPS issue started. As expected 

 

Anyways, this time I came up with a new test, I turned off data 100% (so no LTE/4G icon) from the setings --> connection --> data, then turned on GPS and AndroiTS GPS Tests. Got a full lock, then called the phone from my desk. I wanted to see if being connected to cell data was the main factor or not. To my suprise (and I tested this 4 times) when my phone started ringing, the GPS icon disappered, and stays gone until I switch it off and on again?!?!?!? 

 

My guess is even though I have shut off data, there is still a LTE/4G switch, but not sure. Just for S&G, I'm going to do another factory reset and delvic clear, boot up the phone and basically not use it except for phone calls (I'll use my S2 for everything); no internet, no apps, nothing. I'm going to disable all the apps I can and not sign into anything or even open an app that could possibly sign me into something. I know I did this before, but I want to test this again to make 100% sure I did not miss something. I'll report back tomorrow... 

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Jan 22, 2014
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Oh god, Please help?!?!

 

I have read threw this whole forum, and I need ...   

 

is general concensus now that the problem is software, and effects ALL ATT Note 3's ,  and will until an update fixes it?

 

Or do some of us feel that it is hardware related also??

 

I am on my third note 3.    the first one, I DID NOT *notice* this problem..  (it was swapped out because of a fault charger port).   the second, and third , both did what is talked about in here  (dropping gps, but re-aquiring after off/on cycle).

 

I NEED TO DECIDE if I am going to swap my phone again before TOMORROW..   or I am past 14 days, and have to spend a lot of money !!   (BTW:  The new Best Buy insurance plan SUCKS!!!!!!)

 

 

If I have to root the phone, and put on a new ROM,  which one fixes the problem??

 

The irony here is that I switched to AT&T  so that I would not HAVE to root my phone!!  GRRRR!!!!

 

Danny

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 22, 2014
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I'm on my 5th and it has the issue. Everyone.I know with an ATT version has the issue. Most of us agree it is software or an app because a factory reset or rooting and installing the X-Note (I think thats what it is called) fixes the issue. Factory reset only works for a day or two.

I'm running teats right now to see if it is an app, which one it is.

As a side note; if you root, there is a good chance you will lose your warranty. A lot of peoplw have issues unrooting and getting the padlock showing your phone is stock. This is the maim reason I have not rooted my phone and flashed that rom. Just a heads up.

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Jan 22, 2014
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i called att ... they dont know anything about this issue.  i sent them this thread and they have a manager looking at it.  however, they said it most likely is an underlying software issue and will most likely be sent to samsung/google.  of course, that we know will go nowhere.  so we're stuck unless the software developers at samsung and google already know about it ... which i cant imagine how they would not.  i'm just waiting for the kitkat upgrade at whicj point if that doesn't fic it, i'm switching to a differnt model.

 

 

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Jan 22, 2014
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Hello, everyone!

 

Thanks for posting. We're sorry some of you are experiencing GPS issues. At this time we're trying to determine whether this issue is limited to any particular location, so please send me a PM by clicking here. In your message, please let me know where you're experiencing the GPS issues.

 

Thanks!

 

-Mariana

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 22, 2014
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@ATTMarianaCM 

 

Thank you, it is good to know someone at AT&T wants to help find a fix :smileyhappy:

-----------------------------------------------------------------------------------------------------

 

Well I'm trying the factory reset and not logging in thing again. At about 10am PST, I did a factory reset with the sim card and external SD card removed. Skipped or bypassed the Ready2Go sign in, the Samsung Sign in and anywhere else. I disabled all of the apps you can turn off that are in the app drawyer (there are a ton more in Application Manager, but I don't want to mess with those yet). I plugged the phone into my PC (still no sim card) and put the apk files for My Data Manager (to see if any apps use data even when disconnected from the play store) and AndroiTS GPS Test on the internal memory. Put the sim card back in and will watch if any apps try to download anythnig. I do have my tethering active so I can use my apps and get my e-mail on my S2. I have yet to open any apps (except mobile hotspot and settings) yet.

 

The plan is to not open anything, not even the internet so there is no way for any apps to update through the play store or through Samsung app store,period. If at noon tomorrow, the GPS still works correctly, I'll start turning on the disabled apps, one per hour to see if the issue returns. Hopefully this way we can find out if it is an app or something else.

 

Next step if this does not work is to pull the sim card, do a factory reset, install AndroiTS GPS Test (sideload), and not put in my sim card. That way there is 100% no data or cell data or anythnig.  

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Jan 22, 2014
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I signed up to be added as another unhappy at&t customer experiencing this faulty gps issue.  I didn't expect to burn through an upgrade from note 2 to take a draw back on the problem.

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Jan 22, 2014
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Also joined forum to report same issue. While navigating with Google maps or Waze, my GPS signal drops out randomly. The only way to I get the signal back is to either:

-Toggle GPS off and back on
-Cycle my screen off and back on

But this is pretty dangerous to do while driving in traffic. Hoping for a solution soon!

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Jan 22, 2014
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@ATTMarianaCM

I would like to add that I just drove across the country from Colorado to New Jersey. The entire drive through I experienced this issue and had to cycle my screen to refresh my gps signal periodically.

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Jan 22, 2014
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Well that went fast. Just tested and the issue was back, way sooner than expected. I verified nothing updated so no idea. Just did another reset with the Sim card removed and keeping it out. We'll see, since it will be 100% off grid this time, this should be interesting.

There is a post on XDA that said the issue is the GPS config files, they replaced them with the international files and the issue was fixed.

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 22, 2014
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Another affected user here. Gps goes out when switching between networks and connecting/disconnecting power cable. Waze works fine til gps signal drops. Takes 2-3 minutes before it comes back on its own. Quicker if i toggle gps switch. Google maps doesnt even register me as being on this planet at all. So yea....

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Jan 22, 2014
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That's what I've been saying. There's some inherent issue with the stock AT&T ROM. Apparently the GPS fix zip by drakeymcmb is just the GPS files only. X-Note ROM apparently contain these files as well. They're just a port of the International GPS files.

@kirk@icapsolutions.com  The problem isn't with Samsung or Google, it's AT&T. The reason we know this is because if we write over the stock AT&T GPS files with the international version it works fine. And when people go with a different ROM based on the International version it works fine too. As referenced in this post over at XDA by superbfox:

http://forum.xda-developers.com/showthread.php?p=49642744

Since he backed up the following files:

/system/lib/hw/gps.default.so
/system/lib/hw/gps.goldfish.so
/system/lib/libloc_adapter.so
/system/lib/libloc_api_v02.so
/system/lib/libloc_eng.so
/system/etc/gps.conf

I'm going to assume those are the files in drakeymcmb's GPS fix zip. That libloc_adapter.so file makes me think that's the file that deals with the plugging and unplugging of the charger but I could be wrong.

 

@ATTMarianaCM This isn't a coverage issue, it's happening to all of us all over the US. Doesn't matter where it happens because we can reproduce it at will by just plugging or unplugging our charger or just by calling our phones and forcing 4G LTE to be dropped down to 4G. So that means it happens everywhere. Please have your techs and engineers look at the files above and see what it is that they changed from the International version to AT&T's ROM and fix it. Better yet, make us an OTA update that overwrites those files back to the International version as most of us don't want to root our phones. 

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 22, 2014
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@lbDanny As I've stated before, don't think it's an actual hardware problem, as in the GPS chip is not faulty because if it was, then how come it works again just fine when those of us here in this thread have reset our phones. It then goes haywire after (usually) 24 hours. Like I said before, hardware either works or doesn't, can't choose to work for a certain amount of time then stops. Just like your TV, if the picture goes bad it stays bad, doesn't get better just because you unplugged the power and plugged it back in. 

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Jan 23, 2014
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I've been having the same GPS issue with my Note 3. I frequently travel between CT, MA and NY and I've always had issues with GPS signal dropping since day 1 regardless of the area I am travelling in. Recently, I visited Chicago and had the same issue there. In my observation, signal drops when 1)change from 4gLTE to 4g or vice versa. 2)if you receive a phone call.3)if you left your wifi on and the phone tries to pick up wifi from shops close by and last but not least 4)plugging in phone chargers. I have refrained fom changing my phone since I've been reading comments about ppl with no success despite replacing multiple devices.

 

On other note, I'm so frustrated with AT&T. I've gotten into verbal spat on few occasions regarding the issue with AT&T representatives. I hate how dumb they think customers are. I've repetedtly said there is forum on AT&T community board regarding the issue but everyone I speak to says thats the first time they've heard of the problem. They always give me the run around about back up and factory reset. I've been an AT&T customer for over 10 years and never had service problems before but the way they treat you is horrendous. One '4 letter expletive' ing guy (ATT won't let me type what I really want to say)  had the audacity to say "at least you don't have to restart your phone to turn the GPS back on." It makes me think twice about sticking with AT&T. I know Verizon CS is probably no better but at least their network and 4gLTE coverage is better. 

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Jan 23, 2014
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Funny, I was with Sprint for years before switching to ATT and I loved their customer service. Sometimes the level one guy would bump me up to a higher technician just because fix 1 didn't work for the phone and he didn't want me frustrated. I had a store nearby with a tech that could fix just about anything wrong with the phone. ATT has a local store, you need special permission to talk to them and all they know is reboot, factory reset and send it in for service. 

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Jan 23, 2014
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I have spent hours trying to figure this out and can confirm it worked great with Note 2 and other phones have a lock.  Also verified with GPS software that the sattelites are in view.

 

This is yet another example of how frustrating it is to be held hostage with a locked bootloader.  I purchased this for $750 off contract and GPS is important to me.  I like AT&T coverage, but feeling like I should switch to another carrier that does not lock you in like this.  

 

Please give us the freedom to make software choices with our own device!  You guys are great as a carrier in voice and data - please stay out of the software business :smileyhappy:

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Jan 23, 2014
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A bit more, it has been 16 hoours since my factory reset and the GPS is working correctly???. The only difference this time I removed the SIm card before the reset and have not put it back in and have not connected to wifi. 100% zero data for the phone.

 

I just tested and the GPS is still working (testing by plugging in and unplugging from the stock charger once a full GPS lock has been made, and it was 17 sats). 

 

This makes me think that the GPS files (mentioned above) are being currpoted once something updates through data, maybe the A-GPS file? I'm going to test this when I get home, and if it still works, I'm going to connect to Wifi and try again

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Jan 23, 2014
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Remeber james that it takes around 24 hours for the gps to stop working.  I would give it till tomorrow morning.  If it is still working tomorrow morning I would try slowly turning stuff on until it stops working.  Hopefully you have another phone to use while you are testing.

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Jan 23, 2014
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I called ATT again today and got someone else on the phone.  Again (and as expected), she told me she didn't see anything associated to this thread in the queue acknowledging this issue.


So here's what I (AND EVERYONE ON THIS LIST SHOULD DO):

 

1) Call ATT and briefly explain the GPS issue, cutting them short when they start asking the really dumb question which should only take 10 seconds or so. 

2) Tell them to reference this thread :

http://forums.att.com/t5/Android-Discussion-and-Support/Samsung-Galaxy-Note-3-GPS-Issue/td-p/3824953

3) Send the same note and referenced link to (sb4322 at att.com).  The gal I spoke to had me send the thread to this address which she said she would forward to her managers and tech team.

4) Send the same message again to: https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2802899

which is ATTMarianaCM (Community Manager).

5) Get ATT to send a new phone because your GPS isn't functioning.  Upon arrival, the GPS will not work as we all know.  Then call again and get another one sent, and so on.  At some point, ATT will have to acknowledge a problem.  

 

The only other resolution is to switch carriers, although I'm certain nobody really wants to do that.

 

Signed,

Frustrated ATT Customer    

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Jan 23, 2014
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@nicman I was thinking the same thing. yesterday it lasted 12 hours, but I agree to be 100% sure, I'm going to wait about 36 hours (7am tomorrow) before I let the phone connect to wifi or put the sim card in.

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Jan 23, 2014
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This is Really fustrating. I was an iphone user for the past 4 yrs and I havent had any issues with apple products. The only reason why I switched to buying a Samsung product is because the Note 3 had a bigger screen.

 

I have gone through this exchange 2 times. 3rd exchange on the way and im sure this wont fix the problem.

 

I am ready to return this phone back to ATT and get a new iphone for myself but dont know how.  Everytime i get a refurbished phone I have to spend  an hour backing up my data and another hour restoring my data. Then re install all the apps I had before.

 

This is really fustrating AT&T. I dont want another refurbished note3. I want a working phone.

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Jan 23, 2014
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Update - I spoke with ATT tech support, they have acknowledged our request !!!  They are going to escalate the issue and hopefully when anyone else calls in, it will at least be in the system. They know about the thread and are following it as per our conversation.

With any luck, some developer will get himself a Note 3 and stumble upon the navigation debacle ... 

 

  

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Jan 23, 2014
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Has anyone tried this fix?

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Jan 23, 2014
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I meant the suggestion from goldendragon. Sorry for the omission.

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Jan 23, 2014
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I had fun this afternoon, I stopped by 3 AT&T stores and asked to play with the display units. All of them had the GPS issue, even one of the manager's Note 3 had the issue. She was not too happy about that. 

 

Anyways, this is a wild goose chase but worth a shot. Some people are reporting that the T# 2-3 and T# 2-4 versions do not have the issue [EDIT question removed] it is confirmed below that the T# 2-3 and T# 2-4 has the issue

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 23, 2014
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Mine says T1-1. I got mine way back in OCT when it was first announced. I had no idea the GPS issue with this phone was this big. I couldn't get any answer from ATT when I called them in 2013 but I have a good feeling about it now. 

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Jan 23, 2014
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this isn't a hardware issue as stated in many other findings.  mine is a t#2-4 and i have the issue.  this is looking more and more like an ATT GPS files issue as  goldendrag0n has discovered in a post yesterday.

 

anyway, ATT is looking into it, they are following this thread.

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Jan 23, 2014
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My issue has also returned and my phone is brand new (8 days old)and is T4

Sent from my Samsung Galaxy Note 3

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Jan 23, 2014
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@kirk-icap I also think it is a system config file issue, which I have posted earlier, many times. Like I said, it was a long shot, but something worth looking into. It is good to know you have the T#2-4 and have the issue, so thank you for posting that.

 

[Edit] removed 

Re: Samsung Galaxy Note 3 GPS Issue

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Jan 23, 2014
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I opened up the back of my note 3 and instead of the model number I found etched: "LOL NO GPS FOR U NOOB."

So disheartening.

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