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Posted Nov 18, 2013
8:12:20 PM
Samsung Galaxy Note 3 GPS Issue

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

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Mar 27, 2014 8:38:41 AM
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Hello, everyone!

 

Customers who have an AT&T Samsung Galaxy Note 3 began to receive the latest version of Android 4.4 KitKat today.

 

For more information, please click on the link below.

 

Android 4.4 KitKat

 

-Mariana


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Mar 3, 2014 6:15:23 PM
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I thought the last update fixed the issue but it didn't. I was being optimistic! I'm very disappointed that AT&T can't at the very least be more upfront and honest about the issue. It only adds to the frustration the various responses we are all getting. At this point the response should be yes there is a problem and we are working on a resolution. Simple.

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Mar 3, 2014 10:11:17 PM
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Hey all...just came to ATT from VZN a few weeks back (jumped on the 4 subsidized device deal Sat night to shift to the $160 for 4 w/10GB deal the next Sun AM).  Anyhow, had both my Note 3's (ATT and VZN) for a couple of weeks side-by-side to be sure I could handle the shift to ATT.  I have had a consistent failure to keep GPS signal...just drops randomly...killing and restarting the GPS corrects the issue.  More annoying in Maps than Waze since it is obvious in Waze (nice little red no signal icon) whereas Maps just sort of drifts off into a haze of unregistered location.  Note that this was never and issue w/ the VZN Note 3 that was running concurrently.  Clearly an ATT issue (likely network) and not the device...unless for some reason the radio antenna in the ATT Notes is somehow different...can't imagine why. 

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Mar 3, 2014 10:16:21 PM
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Oh and I just got the OTA update that I thought was to Kit Kat but I am still running 4.3 so I will check back to share if this helped with the GPS issue.

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Mar 4, 2014 8:58:51 AM
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Edited by BaeckerX1 on Mar 4, 2014 at 9:10:50 AM

Picking up some traction since Android Police's story. I saw a lot of iterations of the same story on the web. I even saw a couple Spanish versions out there. I'm glad the problem is getting noticed. The more coverage, the better. KitKat + GPS fix would be an awesome gift. :smileyhappy:

 

 

 

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Mar 4, 2014 9:18:26 AM
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#attnote3gps ....I'm going to start a trend lol

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Mar 4, 2014 9:51:47 AM
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Yep, this is news all over the net now. And now everyone will know At&t's varriant of this phone has these issues and no other carrier has these issues.

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Mar 4, 2014 10:46:32 AM
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Yesterday I must have received some sort of an update.

Now at the top of the home screen where battey life and strength of signal is shown I always have the icon for the GPS showing it is on.

If I go and turn off the GPS on the screen with all the other options like screen rotation and air plane mode and go back to home screen that icon is still there.

If I turn the phone off and turn it back on the icon disappears but if I turn GPS on the icon comes back and I can not get rid of it.

I wonder if the GPS is on even though I have turned it off, because that icon is still on my 

Maybe AT&T have done some kind of fix???? 

I am at a conference and can not test this for a couple of days.

But my map shows my location all the time but it does ask if I want to turn it on?????

I have had this phone for about 4 months and it has never done this.

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Mar 4, 2014 11:54:45 AM
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Maybe a silly question here, but have you rebooted your phone since you noticed this? I've received no new updates and even checked for one. Usually this is indicative of a stuck app that is keeping GPS active.

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Mar 4, 2014 4:55:00 PM
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After spending dozens of hours following brain dead AT&T reps who blame samsung for everything, deny a problem, and waste my time, I'm moving my whole family to tmobile. I can root, change the bootloader, get support from Samsung and pay less money. AT&T arrogance is going to destroy the company. Fix your network and leave the software to companies like google who can develop and support it. It's not your phone it's mine. I'll miss your awesome network. Bye bye. 

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Mar 4, 2014 10:00:46 PM
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Edited by Taylarie on Mar 5, 2014 at 5:17:52 AM

it is not our phones... to test this, search craigslist in google... if it brings you to any other city other than the one that is close to you, it means your phone has been monitor by the NSA... im in lynn ma and there was a cell tower a mile a way from my house and instead of bringing me to craigslist boston it would bring me to craigslist new york , the same with iheart and tunein radio, all new york stations. i have reported this to att and samsung.. check your google map.. if the triangle is not pointing the right way ( meaning the top of the phone is the front of the car ) the signal is being pulled by a third party to annoy us.. [Per Guidelines:  Keep it Relevant and Appropriate]...they are targeting our tech to slow it down or lag it or stop it from working altogether, this is including video games and our internet connection. i was so aggravated by google map sending me the wrong way, i decided to test it in the heart of technology, San Fran.. full LTE bar and the triangle would move by itself, or the route would be at the bottom right corner.. i finally switch to waze and it is harder to hack because it is crowd source.. if they hack it we would know right away.. hope this helps...

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Mar 4, 2014 10:54:07 PM
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This topic is now officially ridiculous. I don't particularly like at&t and I'm surely not thrilled with the GPS issues but really, guys and gals, please - enough already with the histrionics!

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Mar 5, 2014 6:57:04 AM
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Edited by BaeckerX1 on Mar 5, 2014 at 7:27:18 AM

Gotta say... The NSA guy made me laugh. Yeah, the NSA cares about your Google Maps and video games working too well and too fast.

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Mar 5, 2014 7:24:34 AM
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Mar 5, 2014 7:52:34 AM
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Hopefully AT&T won't be too far behind with kitkat and some working GPS. This has to be ready by now...right? :smileyfrustrated:

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Mar 5, 2014 8:43:33 AM
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Edited by Taylarie on Mar 5, 2014 at 8:47:01 AM

With AT&T (Absolutely Terrible Technology) who the hell knows. They are
beyond unacceptably slow at software issues.

Sent from my Samsung Galaxy Note 3

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Mar 5, 2014 10:18:56 AM
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Edited by Phil-101 on Mar 5, 2014 at 1:03:36 PM

I will personally be jumping ship from AT&T if they do not release

 

- 4.4.2 for Galaxy Note 3 before April

- a fix for the GPS problem in that update

 

I encourage you all to do with the same -- vote with your wallet.

 

 

[Edited to comply with Guidelines]

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Mar 5, 2014 1:10:48 PM
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I will add that I have signed a petition that asks AT&T to fix this issue. so far 67 people have signed.

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Mar 5, 2014 2:10:37 PM
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Hello Everyone,

 

I could not wait any longer for the GN3 GPS issue to be resolved, therefore I decided to do a warranty exchange. My new phone, which isn't Android nor Samsung branded, is being processed today via 2 day business shipping. For those of you who are waiting on the issue to be fixed, I wish you luck because the GN3 is definitely a overall nice phone. I hope Kit Kat brings a fix for this shortcoming.

 

Question.....does anyone who had a phone shipped to them know where AT&T phones ship from in regards to city location?

 

Thanks

 

 

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Mar 5, 2014 4:59:29 PM
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I received a warranty replacement two weeks ago (Columbus, Ohio) they shipped it from Fort Worth, Texas.

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Mar 5, 2014 7:06:58 PM
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Rasha, did you get a Note 3 as a replacement?

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Mar 5, 2014 7:49:09 PM
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Edited by Phil-101 on Mar 5, 2014 at 8:02:45 PM

What bothers me is that AT&T does not care about leaving this life threatening problem for such a long time. It is extremely dangerous to turn GPS off/on while driving, and AT&T is going to kill its users.

 

AT&T pretends as if they care about safety and advocate this "we can wait" campaign with DriveMode app and all that. But it is clear that AT&T does not care about proactively killing people by leaving this problem.

 

Again, AT&T is going to kill us, or maybe already killed some of us who are in this thread.

 

I hope that AT&T stops this safety campaign and admits that they are happy to kill us.

 

[Legal discussions are not permitted per the Guidelines]

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Mar 5, 2014 8:18:15 PM
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Edited by JMill09 on Mar 5, 2014 at 8:23:19 PM

I apologize, but I think this comment is a tad bit far.

 

Safety is always our top priority.

NoText.jpg

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Mar 6, 2014 6:19:18 AM
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JMill09 - Is there any news on the update front? If you aren't aware of anything could you perhaps find someone who could give us an update?

 

I agree that the comment was exaggerated. However, I do feel the frustration behind it. I think anyone who puts themselves in our shoes will be more than frustrated due to:

 

  • The silence on AT&Ts part while so many customers believed it was "their fault" for their device not working.

 

  • The feeling that AT&T and Samsung presented a form of false advertising by presenting a device that offers GPS functionality, but clearly does not.

 

  • The amount of money this device cost us.

 

  • The fact that AT&T had not informed their own customer service and store employees of the problem that has plagued the device. This only made us more frustrated by enforcing the feeling that it was "our fault."

 

  • AT&T continuing to sell the Note 3 to customers without informing them about a major flaw of the phone.

 

  • The fact that it has taken SO long for AT&T to acknowledge the problem AND put out a fix for this expensive device. I cannot begin to understand the red tape involved in pushing out updates to phones, but when people are rooting their phones and copying over a few files to make their phone work perfectly* then we have to ask ourselves (and AT&T) what the hold up is.


I don't feel AT&T's actions are malicious. At this point I just feel that a large corporation - that we are legally bound by a contract too - has not held up their end of my expected level of support and service. As you can see in this thread, there are those who have left AT&T over this issue. This should concern AT&T and only shows the level of frustration we feel.

 

Please make this right. Please find some way to make us feel like we haven't made a mistake going with AT&T.

 

Perhaps it isn't the case, but the grass SURE does looks greener on the other side.

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Mar 6, 2014 7:00:11 AM
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Edited by BaeckerX1 on Mar 6, 2014 at 7:25:54 AM

My only concern is AT&T blatantly censoring negative reviews on its site for the device, even though those reviews are true. This is a serious issue and one I believe needs mainstream media attention.

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Mar 6, 2014 7:04:14 AM
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Edited by BaeckerX1 on Mar 6, 2014 at 8:27:16 AM

Well it's not my only concern. There are safety issues, service failure issues, communication issues, customer service issues, and I won't even get into the false billing issues I had that took months to get resolved...but that is the most egregious and dishonest one.

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Mar 6, 2014 8:12:34 AM
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Yeah that comment is funny especialy when this is a safty consern. When you are taking of course do bad GPS files and taken into a bad neighborhood and shot for being in the wrong area. Would AtT be liable then?

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Mar 6, 2014 8:23:39 AM
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AT&T I do think you may be underestimating the danger associated with needing to turn the GPS on and off whole getting directions in the course of driving. I can tell you it almost caused me an accident once. We just want this prioritized as a critical issue that needs to be addressed right away. A lot of us are dependent on GPS and are stuck in contract with a device that does not work and the work around is extremely dangerous. The message here is often one of frustration but the underlying issue is serious and needs a more immediate resolution.

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Mar 6, 2014 8:37:06 AM
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Edited by BaeckerX1 on Mar 6, 2014 at 8:38:03 AM

I forgot to mention I tweeted about this again the other day and AT&T Customer Support asked me if I had my GPS turned off and sent me instructions on how to turn on and off my GPS. Seriously? :smileylol: :smileysad:

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Mar 6, 2014 9:11:09 AM
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Lol I thought mine was bad when I asked at&t "Do you know when the GPS Kit Kat updates going to happen!!!?" They replied with "sure do! " and a link to how to check my phone for an update.

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Mar 6, 2014 9:12:43 AM
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^^ on twitter also. Forgot to mention.

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