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Posted Nov 18, 2013
8:12:20 PM
Samsung Galaxy Note 3 GPS Issue

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

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Mar 27, 2014 8:38:41 AM
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Hello, everyone!

 

Customers who have an AT&T Samsung Galaxy Note 3 began to receive the latest version of Android 4.4 KitKat today.

 

For more information, please click on the link below.

 

Android 4.4 KitKat

 

-Mariana


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

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*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Mar 6, 2014 10:54:25 AM
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@ Shadowglen      i think the problem is that ATT has only been tellig us HALF of their new plan...   the slogan shoudl be...     "It can wait... and you can't get there"   or  "It can wait, and we arnt telling you where it is"

 

D

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Mar 6, 2014 11:01:52 AM
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@JMill9  I didagree with you.   Peopel have alluded to how dangerouse it is..  but of cource,  no one wants to admit that they handle thier cell phone while they are driving...  so I think people have been quite about it.

 

I know that *I* always  stop my car and put into park, every time I program my GPS...   which is only once at the begingign of each trip.     um...  and er...  Yeah,   now I have to stop and put my car in park only 20 ro 30 times during a 40 minute trip   (well,  shoudl have been 20 minutes...  but turns into 40)...

 

but based on the number of people I have seen txting, or putting mark up on,  or eatign a sandwich the size of a foot ball,  I really do nto believe that EVERYBODY does this..

 

...so yes,  I do believe that this is a saftey issue for both the user, and EVERYBODY that is on the road with them.

 

...of cource,  AT&T will say it is not their fault that someone has an accident while trying to use the GPS on the AT&T note 3....   obviously that user should have gotten a phone (or carrier)  that works!

 

D

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Mar 6, 2014 11:36:21 AM
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Edited by Smartfast on Mar 6, 2014 at 11:47:54 AM

Only 23 more signatures needed on Travis Clay's petition regarding this issue!

 

I had this problem happen to me 4 times while traveling for work today. Each time I had to enable/disable my GPS to resolve it--- which it did instantly.

 

This is DEFINITELY a safety issue.

 

Everyone involved should also file a complaint with the FCC

 

Everyone should also call at&t and request compensation for this issue which affects the utility of the phone as well as user safety.

 

These three actions will help put pressure on AT&T to deliver the fix promptly.

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Mar 6, 2014 11:54:48 AM
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have filed a complaint with FCC and that definitely helps .I instantly got a call from AT& T cooperate office wanted to know whats wrong .I have also signed petition

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Mar 6, 2014 11:58:16 AM
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^^ also agree with safety issue . I was in downtown houston lost because I held up traffic fixing my gps cuz I was lost . then moments later a car almost side swipes me cuz I kept looking at my phone again trying to fix gps on phone . I looked up in time and hit my brakes !

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Mar 6, 2014 11:59:30 AM
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Edited by Smartfast on Mar 6, 2014 at 12:02:01 PM

A quote from a chat with AT&T about the issue:

 

Zain Beckstead: It looks like AT&T is actually very aware of this issue, and is currently working with Samsung to analyze the situation and identify the solution. As soon as the software update is available it will be pushed to you. The reason the Kitkat update is taking so long, is so we can provide a fix for the GPS situation

 

to which I replied:

 I could fix it 6 weeks ago if you just allowed me to root it without voiding the warranty... I dont understand why it is taking months to fix

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Mar 6, 2014 12:16:54 PM
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Well, if safety is your top priority, please act accordingly. What we are saying is this GPS issue is a life threatening one that might kill people, and you have not fixed the problem. It is not very convincing to say that AT&T cares about our safety when AT&T offers a phone that might kill people. You should either fix this bug or stop selling this phone until you make sure that it does not kill people. 

 

The reason that we are so bothered by this problem is not because this is a simple technical bug. We care about this bug because AT&T might kill us because of this literally critical bug, and we don't want to die because of AT&T.

 

We are talking about SAFETY and OUR LIVES, not the bug. 

 

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Mar 6, 2014 12:35:43 PM
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When I first used Gmaps a warning came up that I am responsible for my safety and to be careful. Though a failing phone GPS has gotten me lost it has not caused any safety issues. I do not fumble with the device in heavy traffic and I do not make sudden course corrections if I make a mistake. 

 

This is a huge annoyance but, so far, we are still less than 6 months out and there is an imputed fix in the wings. Use your Garmin or TomTom and get fired up after KitKat is released and the GPS is still broken. 

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Mar 6, 2014 12:39:57 PM
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A bit of an overreaction shadowglen. I don't think AT&T is trying to kill us.

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Mar 6, 2014 12:41:58 PM
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@JMill09 

 

 

I wonder what is your interpretation of "safety is our top priority".

 

Do you mean that turning off/on GPS while actively driving with significant mental distraction is safe? Is your standard of "top priority" is "AT&T addresses safety problem maybe in a year, although some people might die in that period"?

 

I mean, if safety is my top priority, I would immediately send messages to all Note 3 owners and ask not to use its GPS until the problem is fixed with apology, and investigate the problem and fix the problem in less than three days in order to maximize safety of my users.

 

Priority is about what you do. Not what you think. 

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Mar 6, 2014 12:51:50 PM
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Edited by shadowglen on Mar 6, 2014 at 12:56:09 PM

@BaeckerX1Yeah I know it's an overreaction. But I need to exaggerate when it come to our lives. 

 

We all feel "that's exaggeration" "that's overreaction" until somebody dies in front of you, and it's too late to change our opinion at that time.

 

AT&T employees should ask themselves - "Do I give this phone to my loved one on the go and still feel fine?"

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Mar 6, 2014 12:52:25 PM
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Edited by cathy2981 on Mar 6, 2014 at 1:05:34 PM

I wonder what is your interpretation of "safety is our top priority".

- Like all corporate talk I hear, "Blah, Blah, Blah"

 

Do you mean that turning off/on GPS while actively driving with significant mental distraction is safe? 

 

- I mean I don't do that. I simply dont use the Note 3 GPS if I actually need directions. To answer your follow up, [Edited to comply with Guidelines] The offended party says, "I was significantly harmed or cheated by your inaction." The opposing side says, "Stuff happens, we fixed it" and the judge sorts it out. I note that there are what, about 80" me too's on this thread. This issue does not seem to be getting a ton of internet traction either because there are not that many users affected or not that many people use their Note's for GPS. 

 

 

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Mar 6, 2014 4:15:30 PM
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It's so frustrating that this phone thinks I'm pointing North when I'm pointing or heading West. I drove about 30 minutes south from exit 269 to 237 on 75 in Atlanta. Not only did the gps drop out, but sometimes it would put me on a parallel side street and change the direction. On one occasion it told me to turn around and take 85 north assuming I had to go north to get back on 75 south which was wrong. It is actually possible to get on 85 north where I was and if I didn't know better I would have done it. Terrible.

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Mar 6, 2014 7:44:01 PM
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BaeckerX1 wrote:

I received a direct phone call from AT&T executive customer relations in response to my FCC complaint. He assured me they are aware of the issue and should have a fix soon. He  he hinted that they're looking to get it out in March.


My guess is he's referencing an upgrade to Kit Kat.  Hopefully so and hopefully this fixes the issue.

 

I just began noticing the issue much more readily and it seems to be tied to using the phone or receiving a text message.   If either happens, my GPS signal goes blank for several minutes.   It will eventually pick back up but is still unacceptable.  I confirmed this theory tonight and over the past week.

 

My other thought is it also drops when receiving emails.  I haven't confirmed this but I just recently switched my email accounts from manual to push.  However, looking back on the matter it does seem to have presented itself as occuring much more often after having done this.

 

Let's hope for a fix with Kit Kat.  If not, I too will likely be moving away from AT&T.

 

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Mar 6, 2014 7:53:26 PM
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BKBury...I'm in Columbus too. Did the warranty replacement fix the issue?

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Mar 7, 2014 9:03:21 AM
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Factory reset is a temporary fix. Here is how to recreate the issue after a factory reset: Start navigation on Google maps or other software. While navigating, ask someone to give you a call. Answer that call. From now on you will experience gps signal lost while navigating and when you connect a charger. That is from my experience,
Please test and confirm.

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Mar 7, 2014 12:20:32 PM
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ATT Note 3 here...and familiar with this issue as well. I was in downtown Dallas recently(AT&T's Home Base) and needed walking directions to Jury Duty and WHAM!, no GPS. A $700 phone shouldn't be having something as basic as GPS issues...and since it does, ATT should be on it like gangbusters to get it fixed.

 

Funny thing is my wife has same phone, so we try to take turns on who has GPS working. Not funny when you're holding $1,400 worth of electronics that can't tell me how to get to a destination.

 

ATT...WHEN will this be fixed...and moreso, when will we get our 4.4.2?

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Mar 7, 2014 5:04:28 PM
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ATT is hoping that KitKat will fix this problem.  I can tell you first hand that KitKat did not fix the GPS issue on the TMobile KitKat OTA update, so don't expect it to be fixed on ATT's update of KitKat.  Doing a warranty replacement doesn't fix the issues either because more than likely you are getting your nieghbors refurbished Note 3 with the same issue.  The Samsung Note 3 is a failure on ATT and other carriers.  The only relief your going to get is to call speak to the office of the president and demand a refund in exchange for the phone or ask them to swap it out for a totaly different phone without using any of your upgrades or costing you a dime.  Other than that unless you can get your hands on an international version of the Note 3, stay away from the Note 3 for all U.S. carriers. 

 

Maybe the Samsung Galaxy S5 will be better...as long as the GPS files are not swaped out once it falls into the hands of U.S. Carriers.  I have a buddy at work with the international version of the phone we tested it out side by side in my car against the ATT version and the GPS signal dropped everytime I either plugged it into my car charger or anytime the phone switched from LTE to 4G on the ATT version.  The international version never missed a beat.  So that tells you that there is a serious issued with the American version of the Samsung Note 3 and more than likely the S5 as well.

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Mar 7, 2014 5:25:02 PM
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I have yet to see any reports of the t mobile variant even having the issue
your the first I've seen it said have any sources of at a minimal of 100+
complaints confirming this? That said I agree I don't think kitkat will
fix the issue unless it includes the international GPS files along with it
or totally reworked ones.

Sent from my Samsung Galaxy Note 3

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Mar 7, 2014 5:32:54 PM
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you might want to log on to some TMobile forums to find those complaints.  I have my co-workers who have TMobile and I can confirm personally that the KitKat release that hit the TMobile version of the Note 3 yesterday did not correct the problem.  There is something seriously wrong with the U.S. Version of this phone period.  Not sure what the carriers did to it or what files they may have tweaked to there liking but it really ruined the phone. 

 

The probably didn't do anything different then what they would normally do when they are trying to pawn off there poor quality bloatware by including it in every phone they release.  This would cause tweaking of some of the files more than likley.  But for some reason when the tweaked the Note 3's files it destroyed the GPS on the phone...especially when switching from a LTE tower to a none LTE tower.  And plugging it into your car charger  causing the GPS to turn off is a first that I have ever seen. I wonder if they will ever sell a phone in the U.S. just as it is without tweaking it so much. 

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Mar 8, 2014 12:03:14 AM
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Please stop peddling your misinformation. We have users in this thread specifically confirming GPS works fine on other variants. You're the same guy a few pages back telling people to eBay their Note 3 for cheap and said you had your Note 3 up on eBay for $200 or something for a few weeks with no takers. I don't know what your problem is but judging from all your posts you seem to be trolling. 

 

Most of the people in this thread seems to have read most of the thread; however, there still seems to be a few that just skip to the last page and post adding white noise to the thread. People, if you're going to be looking for a solution to a problem, don't you think it's prudent to read everything that's been written? 

 

I will reiterate the problem, the solution, and whose fault it is so that everybody's on the same page and new users don't get confused. 

 

Problem:

 

GPS SIGNAL LOST - Problem occurs when phone switches network, like from 4G LTE to 4G and/or the charger is plugged or unplugged from the phone. Your phone switches from 4G LTE to 4G every time you receive a phone call or make a phone so that's why some of you lose GPS signal when you receive a phone call. 

 

Solution:

 

Requires rooting of your phone and replacing 6 GPS files from AT&T's ROM to the International GPS files found on the international version of our phones. These are OEM Samsung files before AT&T modified them. Or you could also flash the X-Note ROM which also contains the international GPS files. Anyway you do it, you just have to get the original 6 Samsung GPS files to replace the faulty AT&T ones. In an earlier post I have already listed the files and I think also linked to the thread on XDA where the solution was discovered so I don't feel like looking it up again and listing/linking. 

 

Fault:

 

The fault lies solely with AT&T, has nothing to do with Samsung. Why? Deduce it for yourself. International version of the Note 3 is fine, variants from other carriers work fine, replacing AT&T files with OEM Samsung files solve the problem. That can only point to one thing, AT&T in their sloppiness when developing the AT&T ROM screwed something up. People should learn to realize that carriers, ALL carriers not just AT&T, put lots of crap on top of Samsung's ROM that sometimes result in glitches like this and should petition the carriers to stop adding their bloatware on our phones. If we just had vanilla Touchwiz a la the international version, we'd all have gotten KitKat a few weeks ago already. As it is, we have to wait for AT&T again to add their bloatware and test their bloatware for stability before releasing it to us. Something they should have done with this GPS fiasco before they started selling the phone on their network. PLEASE DO NOT LET AT&T SHIFT THE BLAME TO SAMSUNG. 

 

About Warranty Replacements:

 

They are sending you refurbished phones. Why would you trade your phone for a refurbished one? If you had bothered to read this thread you would have seen that a factory reset temporarily fixes the problem but it comes back in 24-48 hours and within this thread there have been people that have replaced their phones with new AND warranty replacement phones and the problem also exists in those phones. So what you've just done is traded in your phone for a refurbished one with the same problem. The problem won't show up right away but within a few days it'll emerge. Just like if you were to factory reset your phone.

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Mar 8, 2014 1:38:10 AM
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I can confirm that T-Mobile does not have the same problem found on AT&T Note 3s. My father has one and his Note 3 works fine.

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Mar 8, 2014 11:37:29 AM
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Very well said @goldendrag0n.

I want to add a symptom that I've noticed on my note 3 in case others also see it. I still have my note 2 And a Verizon s4. I dont see this problem with either phone.. only note 3

In Google Maps, with GPS and WiFi location services on, after clicking the target icon to show my current location, (with no destination nor routing set), my location is accurate as indicated by the blue dot, with no light blue circle showing a possible inaccuracy.

However after about 2 seconds, the blue dot jumps to another location on the map. Sometimes 100 ft away sometimes 1000. This location has a huge light ble circle around my blue dot, leadinf me to believe it is a guess at my location via wifi or cell towers.

After another 2 seconds, the blue dot jumps back to that first location w no light blue circle.

The only way I can stop this cycling is to disable wifi location service. Then it uses the accurate gps location only.

Really weird and frustrating since im always out hiking and need to use the maps to see my surroundings.

Could possibly be related to the other main issue discussed in this thread...

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Mar 8, 2014 11:52:06 AM
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Yeah, me too. I've never tried figuring out why but, yes, the location will often bump and move. Sometimes while driving it will have trouble deciding where I am and what direction I am moving. At home, I was amused one day to find that maps thought I was in my neighbor's house. 

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Mar 8, 2014 12:47:11 PM
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Exactly! !!! Also I want AT&T to keep feeling (if they care) heat from majority Note 3 users that they messed up ALL Note 3 devices they sold. I believe that their is not one working GPS AT&T Note 3s . Some(I said some , not all)  owners have yet use GPS on their device or don't know know how a GPS works on their device correctly to see the problem .I just don't want issue to cool down with AT&T and I'm afraid if people stop complaining they won't have a sense of urgancy to release it. 

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Mar 9, 2014 11:25:32 AM
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Extremely frustrated with att concerning this. This phone is on a business account that we pay 1700 monthly for. I manage this account. I believe it's time to stop ignoring the calls from the verizon rep that is begging for our business.

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Mar 9, 2014 5:27:17 PM
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The phone is fine.. It works after rooting. Verified on many fronts.

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Mar 10, 2014 6:09:51 AM
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Dear AT&T,

 

Why don't you push out the original Android/Samsung 4.3 OS to us now. Once you figure out how to fix the problem, you can push out your editted version of the 4.3 OS OR the 4.4 OS with all your Apps attached to it.

 

Simple as that...

 

Sincerely,

 

All Galaxy Note 3 Customers

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Mar 10, 2014 6:33:55 AM
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Petition has been updated to ask AT&T to push out working 4.3 OS to Note 3 users until they figure out fix.

Seems reasonable.

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Mar 10, 2014 7:01:35 AM
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So this just proves one thing.  They are not being honest with us all about what the patches are actually touching when they release a new patch for our phones.  

 

It also means that ATT is NOT testing there patches before they are released.  Just doesnt make sense that they dont test and delay releases!

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