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Posted Nov 6, 2012
1:38:58 PM
Samsung Galaxy Note 2 MultiView firmware - WHEN?

 

Phonedog review of actual AT&T Samsung Galaxy Note 2 (Nov, 5, 2012)

http://www.youtube.com/watch?v=nr5I16_L23o&feature=player_embedded

 

When will AT&T Samsung Galaxy Note 2 recieve the MultiView firmware update?

 

Other USA carriers have either already released this important update (Sprint) - or will ship with the MutliView Update preloaded (Verizon)

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Dec 29, 2012 3:08:12 PM
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Teacher
I have done bolth, Didn't work. I'm thinking of trying to figure out what's different on the phones that got the update and the ones that can't get the update.

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Dec 29, 2012 3:14:38 PM
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Teacher
They all will get it it may still be slow to roll out... I have 2 note ii,'s I used that method on both it seems like only the people who are not getting it are the ones trying to so many times

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Dec 29, 2012 4:20:24 PM
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Tutor

Going to my local AT&T store is my next step but I'm not too hopeful... but we'll see.

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Dec 29, 2012 4:24:37 PM
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Tutor

"Are you guys trying to do this over wi-fi I would suggest doing it with it being turned off and using the network. I tried over wi-fi and it didn't work, I set my date a ahead and turned it off and used LTE and it found it right away"

 

No method in the now 11 pages of this forum thread have worked... they're all a bust. Supervisor who was clueless finally came back to say that it was rolling out in batches and that I'd get a text message when the update was available for me. I have zero confidence in her answer although she thanked me for educating her on the whole subject.

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Dec 29, 2012 4:26:28 PM
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Teacher
I never got a text on either I just checked on wi-fi then LTE and had it

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Dec 29, 2012 4:34:05 PM
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Quote from Khemistry, page 10

"At any rate, I also asked him how the update was released so I can pass the information along to people on sites like XDA and others. I wanted to know was the update a staggered release or should it have been available to everyone at once? He told me that from what he was told, the update was INITIALLY staggered, but as of right now, EVERYONE should be able to update to 4.1.2. So, there you have it. From the sheep's mouth. I hope this information is helpful for someone. I will post this on a few other websites I'm following pertaining to this same issue." So one story is that it's out for everyone and the other is that it's still rolling out. So I'm guessing that they have no clue what they're taking about or what we are taking about.

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Dec 29, 2012 10:30:30 PM
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ACE - Professor

kmakhlouf wrote:

Hi,

 

I've been unable to connect to my home wifi since i did the update yesterday. I get an error message that the wifi network signal is too weak. Everything was fine before the update. all my other devices are connected with no problems. battery pull worked for a few minutes then i got disconnected from wifi again. At&t tech support couldnt help. Any ideas?

 

thanks!

 

 


I don't have your exact device so I'm not sure if this option is there, but you can check to see if this will help.  Go to your Settings>Wi-fi and press the menu key.  Select Advanced, then see if you have the option "Avoid poor connections".  If you have this menu option and it is checked, uncheck it to see if this helps to maintain your Wi-Fi connection.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Samsung Galaxy Note 2 MultiView firmware - WHEN?

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Dec 30, 2012 11:54:34 AM
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Tutor

If somebody gets is update done in NJ or NYC, please let me know...I am trying to figure out if this update is only available only for fewstates. I am in Central NJ and have not receviced it yet. Thanks.

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Dec 30, 2012 3:18:40 PM
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Tutor

Phoenix, Arizona here. Still no update.

 

I was initially concerned that this was because of my semi-unique situation...

I bought my phone at full retail from AT&T and immediately called support to have it unlocked to be used on T-Mobiles much cheaper prepaid plan. I wanted the AT&T model tho so that I would have no issues with LTE connectivity or any fusses from them down the road should I return to AT&T. Both AT&T and T-Mobile directed me to use Samsung Kies to update to download any potential updates. This did not work for me. Like previous posters Samsung Kies told me that 4.1.1 was the latest version available for my device. I have been fiddeling with previously mentioned clock trick to no avail. I will continue checking daily. 

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Dec 30, 2012 3:33:05 PM
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Tutor
Nothing in Alabama... clock trick doesn't work.

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Dec 30, 2012 5:06:49 PM
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What is wrong with this company???? I'd like to send a letter to the CEO. I can't believe how unorganized they are.

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Dec 31, 2012 3:04:19 AM
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Tutor

Please do! The more people that get ticked off about this the better. Let them know you're frustrated with the issue. I feel like they are aware of the issue but have put it on the backburner, probably until after New Years. They probably don't think its a big enough to deal to be a priority. 

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Dec 31, 2012 8:59:59 AM
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Tutor

No update yet in Chicago, IL. I've been trying over LTE and Wifi once every 24 hours since the initial release. Does anyone else from IL have it yet?

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Dec 31, 2012 9:08:51 AM
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Scholar

I can confirm that i have received the update.

 

It was a 178MB file OTA download WiFi only. And multiview is up and running without any issues. I am in Philadelphia area. So hopefully its getting pushed out more and more now.

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Dec 31, 2012 9:09:15 AM
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Teacher
I think it's usually a week after the release before everyone would have it. The rollout doesn't go one day then allow everyone to get it right then. This is not unorganized at all people in the company are just ill informed. If you don't get it within a week of the release then ide be worried.

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Dec 31, 2012 9:10:14 AM
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Teacher
Mine both downloaded over LTE not wi-fi

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Dec 31, 2012 9:22:40 AM
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Tutor

Did anyone actually get a TEXT from AT&T saying the update was available?

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Dec 31, 2012 9:28:02 AM
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Scholar
Nope. No text. If wasnt for me following this discussion I wouldn't have known.

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Dec 31, 2012 9:37:10 AM
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Voyager
In Philadelphia. I told a buddy of mine the update was out the first day. He's across the bridge in Jersey. His first try using wifi worked. Has the update. (He has a Philly area code but lives in Jersey). I haven't been able to update yet.I had a similar experience with att customer sesay on hold for 2 boys andrvice. The Rep didn't know that the note 2 came with 4.1. I had to explain that to him. <br><br>I even attempted Samsung customer service for sh#ts and giggles. This rep informed me that 4.1.2 was only available for t mobile and another provider. ....lol. I requested a level 2 tech and was placed on hold. As I watched Tv last night I sat on hold for 2hrs 45mins....haha...<br><br>I tried rolling the clock....I got it up to 1045 hours to wait!!! Factory reset and the clock is back in order.

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Dec 31, 2012 9:38:05 AM
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Voyager
And he didn't receive a text. Word of mouth from me.

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Dec 31, 2012 9:59:19 AM
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Tutor

Whoever is relying on an AT&T customer rep to know anything about an android 4.1.2 multi-view update for one specific Note 2 phone is going to be grosly disappointed. These are barely trained $10 per hour call center employees who probably get zero information on things such as this. 

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Dec 31, 2012 10:56:13 AM
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Voyager
AT&T I317 CALIFORNIA HAS IT. DID NOT GET A TEXT. Just went to settings and device and software update and initiated.Requires Wi-Fi link. I have had it for several days.4.1.2

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Dec 31, 2012 11:14:12 AM
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Maybe this post below helps to answer the 'how does AT&T roll this out' question.

 

Also, if you are one of those who have to wait xxx days since trying to trick the ATT update app...I'd suggest going to the AT&T store or calling a store first to see if they can manually update it/fix the timer situation for you.

 

Anyway, this is a reply I had to someone who posted what they heard from AT&T (on AC Forums):

 

QuoteOriginally Posted by gzbsds
Found out from the ATT Tech, that the update is being released by the phone serial number. As it was explained to me, the reason is that ATT does not want server overload. So he asked me to be patient and it will come to my phone. Anycase I'm still enjoying my Note 2.

------------------------------------------------------------------

 

Right. This is what many of us figured long ago, when the complaints started to roll-in.


But, interesting that you found out that it was by serial number...as opposed to region/location or some other method. I guess that is one way to do it. I got my update the first time I tried on the first day.

Serial starts with R21CA5xxxxx

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Dec 31, 2012 11:16:46 AM
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Teacher
I'm not sure why all you guys need wifi I updated mine while I was on the road and never asked for wifi. I wonder if it's cuz I have unlimited data still or something

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Dec 31, 2012 12:05:30 PM
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I got my update the first day it came out im in Houston Tx dont know why yall cant get yall phone updated thats strange

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Dec 31, 2012 12:25:46 PM
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My serial starts with R21CA3xxxxx andvi havnt gotten my update yet.

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Dec 31, 2012 3:42:12 PM
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Contributor
I updated my gf's note 2 to 4.1.2 on first day. ....
But I still can't get update. .....
Customer service employees teams still say 4.1.2 is not released. .....4 out 5 actually said it. .....
A Rep. Wanted to prove 4 1 2 rolled out. ....and after I showed the lunk from AT&T.....thr rep closed the chat......ridiculous. ...
I live in Northern Virginia. ....

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Dec 31, 2012 3:55:07 PM
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Tutor
Still nothing Alabama.

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Dec 31, 2012 5:20:56 PM
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Teacher
Still no update. In California and I'm on 3/8/13 now from trying to update

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Jan 1, 2013 9:51:18 AM
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Voyager

 

I  just got the update for mywife's galaxy note 2.  But I noticed that the premium suite is no longer installed.  Anyone experienced this issue after the update?  Thank you.

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