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Posted Apr 23, 2014
10:24:04 AM
S4 Active Phone calls

I bought galaxy s4 active in august 2013 from an at&t store. Today, I can make and recieve phone calls but I can't hear anybody on the other side. I can't even hear the ringing tone. HELP PLEASE

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Apr 24, 2014 6:20:44 AM
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Community Manager

Hello @1995mvs 

 

So no sounds come out of your speakers at all? Have you tried resetting your phone yet by removing the battery? If that doesn't help, you might have to do a factory reset just to be sure and if it's still not working after that, a warranty replacement.

 

Thanks,

Dmitriy

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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S4 Active Phone calls

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Apr 24, 2014 6:20:44 AM
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Community Manager

Hello @1995mvs 

 

So no sounds come out of your speakers at all? Have you tried resetting your phone yet by removing the battery? If that doesn't help, you might have to do a factory reset just to be sure and if it's still not working after that, a warranty replacement.

 

Thanks,

Dmitriy


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*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Apr 24, 2014 6:45:20 AM
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Thanks. Worked. I removed the battery and reset my phone.

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Jul 14, 2014 12:11:38 PM
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Edited by cathy2981 on Jul 14, 2014 at 2:05:33 PM

Hey

 

I bought this phone in Oct 2013 and since then i changed my phone more than 6 times and with phone i also changed battery and sim 3-4 times. and i had same issue, first it was no voice and now when i call someone or if someone call me i cant hear anything at all. i talk to manager, supervisor and also technical manager and they all change my phone everytime. i told them dont give me a crapy phone and please replace my phone with some other brand and they says we can not do that we can always replace your device with same brand and model. i tried to reach every other person in ATT and everytime you have to explain it to everybody.  This is pain for me from last 4-5 months since i bought this phone and i always have hang out on phone with customer care for atleast 1 or 2 hours to resolve this issue. i also told them to discontinue this product since lot of people have this issue that means there is something wrong in Samsung production which is not quite right for this application.

 

Please try to reach me if anyone here have same issue so we can reach our voice to [Please keep it courteous] people in ATT.

Re: S4 Active Phone calls

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Jul 14, 2014 12:23:34 PM
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Crapysamsung wrote:

Hey

 

 i also told them to discontinue this product since lot of people have this issue 


They aren't going to "discontinue" the product because you told them to.  It doesn't work that way.  The internet can also be deceptive, in giving the impression that a particular issue is "common".  How many complaints have you actually seen, compared to the thousands of these devices that have been sold?  Remember that folks usually only go online when they have an issue; and that doesn't represent the thousands of other folks have have NOT had the issue (folks usually don't go online when everything works the way its supposed to just to say "everything is ok!").

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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