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Posted Oct 17, 2012
9:52:25 AM
Problem with HTC Vivid! I need help!

I have a HTC Vivid.. it just decided it didn't want to turn on. When I plug in the charger, the little orange light won't come on.. but the screen will turn light grey like it wants to turn on, then it just goes black again. It was working fine last night before I went to bed, left it on the charger, and now.. nothing. I haven't dropped it, it's in perfect condition.. Can anyone help me please?! Thank you!

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Oct 17, 2012 10:18:39 AM
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ACE - Professor

Try leaving it on the charger overnight.  Make sure you use the wall charger, not USB.

 

Then try to boot into bootloader:  hold the volume down rocker (don't let go until I say so), press the power button for 5 seconds or so, then release the power button (not the vol down rocker).  Keep holding vol down until the white bootloader screen comes up.

 

If you can get into bootloader, try a factory reset and see if that helps.  You will lose all your data.  But I think you're past that point, anyway.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Problem with HTC Vivid! I need help!

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Oct 17, 2012 10:18:39 AM
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ACE - Professor

Try leaving it on the charger overnight.  Make sure you use the wall charger, not USB.

 

Then try to boot into bootloader:  hold the volume down rocker (don't let go until I say so), press the power button for 5 seconds or so, then release the power button (not the vol down rocker).  Keep holding vol down until the white bootloader screen comes up.

 

If you can get into bootloader, try a factory reset and see if that helps.  You will lose all your data.  But I think you're past that point, anyway.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 17, 2012 10:26:11 AM
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Tutor

Thank you, I'll try it. I left it alone for a little while and now it won't even give me the screen like it's trying to turn on. Maybe I need a new battery?

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Oct 17, 2012 10:35:42 AM
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ACE - Professor

georgiak26 wrote:

Maybe I need a new battery?


Its possible.  Are you still under warranty (1 year from purchase)?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Problem with HTC Vivid! I need help!

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Oct 17, 2012 10:51:35 AM
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Tutor

The phone was given to me by a friend. I just tried what you said and it made my phone charge? Lol I've been trying for hours and I have someone just about to pull up to give me another battery.. crazy. Thank you! Hopefully it keeps working and I don't encounter this same problem again! I love Android way better than iPhone.. I would hate to have to switch back!

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Oct 17, 2012 11:19:07 AM
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ACE - Professor

Your welcome.  What did the trick, did you have to factory reset?

 

Also, be sure the click the "Accept as solution" button for my post that helped you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 17, 2012 12:22:27 PM
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Done! Thank you. And no, it was just the battery. So nothing had to be deleted :smileyhappy:

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Jun 6, 2013 8:35:14 AM
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I had the same problem and was told by AT&T tech the problem was the charging port itself that had failed, replace the phone or have it repaired by a repair shop, is not covered under warranty

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Aug 9, 2014 4:06:56 PM
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i have been having same problem and i did change the battery and the port and stiil having same problem

 

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