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Posted Jun 6, 2013
6:29:30 AM
Petition for the release of the 4.1.2 Jelly Bean update for the Samsung Galaxy S 3 (SGH-I747)

We "The Customers" demand the release or an exact date for the release of the 4.1.2 Jelly bean Update for the Samsung Galaxy S3 (SGH-I747). Since these petitions are ignored apart from an occasional patronizing and inane political statement amounting to nothing more than a condescending pat on the head, we the signers would enjoy a rapid response from AT&T. Since AT&T and its representative have failed to provided any information on such matter, we demand that AT&T immediately assign a CSR or any other representative with a vapid response to this petition, and never attempt to take any meaningful action on this or any other issue. We would also like a cookie.

Signed,

The Customers

Petition for the release of the 4.1.2 Jelly Bean update for the Samsung Galaxy S 3 (SGH-I747)

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(42) Me too
(42) Me too
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Jun 6, 2013 6:38:07 AM
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Explorer
I a

Re: Petition for the release of the 4.1.2 Jelly Bean update for the Samsung Galaxy S 3 (SGH-I747)

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Jun 6, 2013 6:38:23 AM
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Explorer
Agree to that!!

Re: Petition for the release of the 4.1.2 Jelly Bean update for the Samsung Galaxy S 3 (SGH-I747)

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Jun 6, 2013 7:11:35 AM
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Mentor
You are supposed to click the Me Too button.

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Jun 6, 2013 12:11:01 PM
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Mentor
I think you'll get the cookie first.

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Jun 6, 2013 2:03:51 PM
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Tutor
Yes give us something.

Re: Petition for the release of the 4.1.2 Jelly Bean update for the Samsung Galaxy S 3 (SGH-I747)

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Jun 7, 2013 3:43:30 PM
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Scholar
Edited by Phil-101 on Jun 30, 2013 at 8:46:17 PM

Signed pending BBB complaint as well. I pay for this service as you alk do too, we should be getting our money's worth instead of........this.

 

[Legal discussions are not permitted per the Guidelines]

Re: Petition for the release of the 4.1.2 Jelly Bean update for the Samsung Galaxy S 3 (SGH-I747)

[ Edited ]
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Jun 7, 2013 8:56:44 PM
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Tutor
I agree they should realease it!!!!!

Re: Petition for the release of the 4.1.2 Jelly Bean update for the Samsung Galaxy S 3 (SGH-I747)

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Jun 7, 2013 9:37:30 PM
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Mentor

Perhaps we are approaching this in the wrong direction. How would AT&T react if customers paid their bill only when we were supported with "timely updates" as stated by them a few years ago. AT&T has ignored the GS3 in order to promote  the GS4! From business aspect AT&T has made the desicison to withhold ANY and all updates in order to promote the S4! It's sound business since and bad customer support! It's evedent AT&T decided to cover profit margins over customer support!!!

Sadlly your ONLY options are hold your breath and wait for AT&T to do the right thing LOL! Or Root and Mod

Re: Petition for the release of the 4.1.2 Jelly Bean update for the Samsung Galaxy S 3 (SGH-I747)

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Jun 10, 2013 12:26:02 AM
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Scholar
It's almost worth the ETF to be rid of a company with such bad support. Number one in unsatisfied customers for a good reason

Re: Petition for the release of the 4.1.2 Jelly Bean update for the Samsung Galaxy S 3 (SGH-I747)

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Jun 10, 2013 8:58:07 AM
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Scholar
Edited by Taylarie on Jun 10, 2013 at 9:03:26 AM

 Well, we haven't seen an update in a timely manner as they stated a few years back, How about that for "standards"??? *** they don't comply with us "The customers". :smileymad:

 

[Per Guidelines:  Keep it Relevant and Appropriate].

Re: Petition for the release of the 4.1.2 Jelly Bean update for the Samsung Galaxy S 3 (SGH-I747)

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Jun 10, 2013 9:12:29 AM
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Scholar
Keep it up guys.

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Jun 11, 2013 1:50:45 PM
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Mentor
Agreed!!!

Re: Petition for the release of the 4.1.2 Jelly Bean update for the Samsung Galaxy S 3 (SGH-I747)

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Jun 11, 2013 3:09:18 PM
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Mentor
Evidently the old business addage of the customer's always right has taken to the wayside

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Jun 12, 2013 10:55:44 AM
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Mentor

You know, I wouldn't be so annoyed with AT&T if they even gave us a status on the update, such as "We have been testing this for the last X months and are still working out [any bugs]." and then possibly give us updates such as how much closer they are to release.  I guess that would be too difficult for someone to take 10 minutes every week to post that. 

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Jun 12, 2013 1:18:52 PM
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Mentor
"It's not complicated"

Re: Petition for the release of the 4.1.2 Jelly Bean update for the Samsung Galaxy S 3 (SGH-I747)

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Jun 12, 2013 2:12:34 PM
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Scholar
That would be amazing customer service... Like you said, update it weekly with the list of generic bugs or issues being ironed out. Such a simple thing would instantly boost their credibility (which they need because as a company they presently have none, I'm sad to say).

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Jun 12, 2013 7:51:47 PM
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Teacher
I'm AJ and I approve this message. Let's keep it up folks and hopefully a miracle happens.

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Jun 14, 2013 7:45:35 AM
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Scholar

We're still in the dark. No CSR or Rep has answered our plead, and I still haven't received my cookie. :smileymad: 

Re: Petition for the release of the 4.1.2 Jelly Bean update for the Samsung Galaxy S 3 (SGH-I747)

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Jun 19, 2013 7:54:13 AM
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Tutor

It is confounding that this thread can exist in an AT&T forum and yet be completely ignored. I truly wonder if there is anyone responsible for monitoring and/or customer support... With all of AT&T's assets, this individual is simply amazed!

 

All we want is to know a simple question.... "Will there be a 4.1.2 update for the S3?" <Yes>  <No>

 

If yes, will it be sometime this century? :smileyfrustrated:

Re: Petition for the release of the 4.1.2 Jelly Bean update for the Samsung Galaxy S 3 (SGH-I747)

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Jun 19, 2013 11:11:12 PM
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Contributor

I am extremely upset with att and seriosly considering changing companies because ATT is the last service provider to push the newest samsung update with the GS3. Not to mention that its one of the biggest if not the biggest phone service provider in America. 

Re: Petition for the release of the 4.1.2 Jelly Bean update for the Samsung Galaxy S 3 (SGH-I747)

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Jun 20, 2013 5:38:37 AM
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Community Specialist

Hello all!  Please click Premium Suite Jelly Bean 4.1.2 Update to see our update on this topic.  Thanks so much.  ~Delia


Rethink Possible

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Re: Petition for the release of the 4.1.2 Jelly Bean update for the Samsung Galaxy S 3 (SGH-I747)

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Jun 20, 2013 7:56:58 AM
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Mentor

Post the statment on the Link below. ATTDelia is contradicting. Read page 8 

 

 

http://forums.att.com/t5/Android-Discussion-and-Support/Android-4-1-2-Jelly-Bean-Update-For-AT-amp-T...

 

 

Re: Petition for the release of the 4.1.2 Jelly Bean update for the Samsung Galaxy S 3 (SGH-I747)

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Jun 20, 2013 9:44:27 AM
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emierlak
Posts: 1
Registered: ‎06-20-2013
 
Re: Android 4.1.2 Jelly Bean Update For AT&T Galaxy S3: Premium Suite

After filing a Better Business Bureau complaint, I received a call from the "Office of the President" (I assume this is just their call center).  While he stated that he is not authorized to make official statements, the 4.1.2 update isn't even on the radar right now.  He alluded that this update wasn't coming and has been abandoned by AT&T.  He also implied they are now working on 4.2. 

 

That being said, looks like it's time for a new thread on when/if we'll get 4.2.  Why do I have the feeling we'll all be asking when we'll get 4.2 in December?

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Jun 23, 2013 8:56:26 PM
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ATTDelia wrote:

Hello all!  Please click Premium Suite Jelly Bean 4.1.2 Update to see our update on this topic.  Thanks so much.  ~Delia


That is not an update on the status.  That is hashing out scripted lines of nothing.  Obviously you have to work with Samsung to get the update since it is a Samsung phone.  It does not take a genius to figure that out.  Every carrier, big and small, has the update to 4.1.2, some with Premium Suite, except for AT&T.  Not once has anyone given an answer regarding issues arising or when a possible release date might be.  If you can update similar generation phones with 4.1.2 or better and your old generations such as the Note and S2 Skyroctket (both Samsung products by the way) then what is the issue.  If old phones get newer software surely you can understand why people are unhappy about the obvious lack of customer appreciation.

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Jun 24, 2013 12:31:22 PM
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Scholar
**** Hello all! Please click Premium Suite Jelly Bean 4.1.2 Update to see our update on this topic. Thanks so much. ~Delia ****

This is not an answer. It's just a link to another forum of more angry customers. CSR should read first before posting mistakes like this. It's seems that they do not read our post. You should know better.

The only time I hear something from At&t is when they edit or remove our posts. :smileyhappy:

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Jun 24, 2013 1:12:03 PM
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Scholar

"Hello all!  Please click Premium Suite Jelly Bean 4.1.2 Update to see our lack of an update and lots of customers complaining on this topic.  Thanks so much.  ~Delia"

 

Hi Delia,

 

I fixed your statement for you.

 

Thank you,

Keith

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Jun 25, 2013 7:49:47 AM
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Scholar

:smileyvery-happy: HAHAHAHAHAHAHA

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Jun 27, 2013 9:53:52 AM
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Scholar

Is this a gimmick??? Is the update out already??? I tried and nothing.....

 

http://www.blanksuniverse.ca/2013/06/android-412-update-on-samsung-galaxy.html#more

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Jun 27, 2013 10:35:02 AM
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Scholar
It's for the Canada i747, which is identical, and is on Bell (identical to AT&T technology wise), so the only "testing" excuse AT&T has left is their bloatware apps...

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