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Posted Aug 21, 2013
Pantech Flex dialing 911 by itself

I bought a used Pantech Flex for my niece. Worked fine for a week, but a couple days ago, it started dialing 911 on its own. Weird, but true. We have even received several calls from the police about these calls. Last night, I took the phone and put it in the drawer of my bedside table to make sure no one was inadvertently touching it - and it made four 911 calls from the drawer.

 

Is there a way to disable emergency calling? I can't find it in the settings. Or does anyone have another idea?

Pantech Flex dialing 911 by itself

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Aug 23, 2013
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Hello, joann23456!

Is the phone still unintentionally calling 911? Have you tried taking the battery out? You may want to do some basic troubleshooting. Just click on the link below to find a troubleshooting guide. Make sure you select the correct device from the list.

 

Device How To

If that doesn't help, we recommend you send a private message to ATTCustomerCare by clicking here. Be sure to provide your name, phone number, email address, and the best time to reach you. It might be a good idea to include an alternate phone number, just in case. Please keep in mind that it may take up to two business days to receive a reply, but this team will work very hard to get your problem fixed.We definitely want to get this taken care of as quickly as possible.

 

Thanks!

 

-Mariana



*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Pantech Flex dialing 911 by itself

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Aug 27, 2013
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If the phone was purchased from AT&T (either an AT&T company store, or online/by phone) you can exchange the phone for a new one within 30 days of purchase at a store.  After that, you need to send it in for repair, and you might get a refurbished unit back.  So I would advise taking advantage or the 30-day exchange policy, if it still applies to you.

 

You can try to power the phone off by pulling the battery, as suggested.  Or do a factory reset.  But other than that, I'd just return it for a new one.  This is a pretty serious malfunction, and one I wouldn't mess around with too much.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Pantech Flex dialing 911 by itself

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