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Posted Jan 16, 2013
7:32:05 PM
No wifi on Galaxy Note 2 after update
It tells me 'Network Disabled. Poor connection' when I am at home. 2 feet away from wireless router.

I would like to say I have had no problem with wifi connection at any att store or any open wifi network including my home wireless network.

Ever since I did the update...cant get wifi. Nowhere.

Please help. Rooting my phone is NOT an option.

Anyone else having a problem?
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(2) Me too
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Mar 27, 2013 9:19:13 AM
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Former Community Manager

Hey ken_e,

 

Let's see if we can get this corrected for good. Would you please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you? 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Hey ken_e,

 

Let's see if we can get this corrected for good. Would you please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you? 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: No wifi on Galaxy Note 2 after update 4.1.2

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Apr 2, 2013 10:13:16 AM
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Explorer
still working?
still working?

Re: No wifi on Galaxy Note 2 after update

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Apr 4, 2013 2:38:32 PM
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Explorer

you still have not heard of this problem?

is it being addressed ? solutions?

you still have not heard of this problem?

is it being addressed ? solutions?

Re: No wifi on Galaxy Note 2 after update 4.1.2

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Apr 5, 2013 9:50:24 AM
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Community Support

Hi fatdaddy,

 

Just wanted to check in and let you know that we received your PM. One of our managers will be reaching out to you shortly.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Hi fatdaddy,

 

Just wanted to check in and let you know that we received your PM. One of our managers will be reaching out to you shortly.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Re: No wifi on Galaxy Note 2 after update 4.1.2

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Apr 25, 2013 1:09:12 PM
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Explorer

I can see over  2000 views and I know community managers still state they never hear this complaint. private conversations  with them are nothing more than them stating they  will refer issue to tech support.

Has anyone got a resolution to this issue? 

xDA developers state u have to root phone and flash 4.1.1 drivers back on

 

maybe 4.2.2 upgrade has fix?

 

I can see over  2000 views and I know community managers still state they never hear this complaint. private conversations  with them are nothing more than them stating they  will refer issue to tech support.

Has anyone got a resolution to this issue? 

xDA developers state u have to root phone and flash 4.1.1 drivers back on

 

maybe 4.2.2 upgrade has fix?

 

Re: No wifi on Galaxy Note 2 after update 4.1.2

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Jun 5, 2013 4:59:00 PM
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Tutor

The same is happening on my i717 Note 1!

Along with battery time cut is 1/2 - and it was bad before :-(

I nearly had to pay an extra $20 for data because the WiFi shuts off so often.

Apps are slow or "die" in the middle of being used.

 

Even the phone signal is not as good as it was before the 4.1.2 update.

 

I'd scream, but who is listening?  AT&T, are you out there?

Please fix this quickly! Verizon has been sounding better and better! :-(

The same is happening on my i717 Note 1!

Along with battery time cut is 1/2 - and it was bad before :-(

I nearly had to pay an extra $20 for data because the WiFi shuts off so often.

Apps are slow or "die" in the middle of being used.

 

Even the phone signal is not as good as it was before the 4.1.2 update.

 

I'd scream, but who is listening?  AT&T, are you out there?

Please fix this quickly! Verizon has been sounding better and better! :-(

Re: No wifi on Galaxy Note 2 after update

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Jun 5, 2013 11:51:42 PM
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Mentor

I have gotten 3 or 4 AT&T updates since my problem started as well as a feww app updates. The problem slowly seemed to correct itself. I no longer have the problem. I use to reboot or kill all apps when I got home when trying to connect, which worked sometimes. Sometimes, it would just finally connect on it's own if I didn't bother it and left it laying beside the computer for a while. However, I'd sometimes lose the connection if I went into the next room but, luckily, I never went over my data limit. Since my last AT&T update in May I haven't had the problem at all. In fact, yesterday my phone connected instantly to my WiFi as I was driving up to the house before I even pulled into the driveway.

I have gotten 3 or 4 AT&T updates since my problem started as well as a feww app updates. The problem slowly seemed to correct itself. I no longer have the problem. I use to reboot or kill all apps when I got home when trying to connect, which worked sometimes. Sometimes, it would just finally connect on it's own if I didn't bother it and left it laying beside the computer for a while. However, I'd sometimes lose the connection if I went into the next room but, luckily, I never went over my data limit. Since my last AT&T update in May I haven't had the problem at all. In fact, yesterday my phone connected instantly to my WiFi as I was driving up to the house before I even pulled into the driveway.

Re: No wifi on Galaxy Note 2 after update

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Jul 2, 2013 7:07:16 PM
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Explorer

still working?

still working?

Re: No wifi on Galaxy Note 2 after update

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Jul 2, 2013 7:34:18 PM
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Mentor

Yes, my wifi is still working perfectly now. 

Yes, my wifi is still working perfectly now. 

Re: No wifi on Galaxy Note 2 after update

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Sep 3, 2013 6:01:46 PM
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Explorer

i see 9000 views for this post

is everyones wifi working well?

i see 9000 views for this post

is everyones wifi working well?

Re: No wifi on Galaxy Note 2 after update

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Sep 14, 2013 8:30:29 AM
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Contributor
No. Wifi and bluetooth still have major problems. They'll come on occasionally but for the wifi it will not connect. When I touch it to scan, it'll turn off never to return until it wants to. I got the phone as a gift from the wife (Iphone junkie) and she's going to rub it in my face that the Iphone has never failed her. Maybe its time for me to go bland and dull (iPhone) or for my family to leave AT&T. So frustrating. With this issue i've gone over my data plan more than once. We've been loyalists since 2003. That's a long time just to say GOODBYE.
AT&T Fix this issue please
No. Wifi and bluetooth still have major problems. They'll come on occasionally but for the wifi it will not connect. When I touch it to scan, it'll turn off never to return until it wants to. I got the phone as a gift from the wife (Iphone junkie) and she's going to rub it in my face that the Iphone has never failed her. Maybe its time for me to go bland and dull (iPhone) or for my family to leave AT&T. So frustrating. With this issue i've gone over my data plan more than once. We've been loyalists since 2003. That's a long time just to say GOODBYE.
AT&T Fix this issue please

Re: No wifi on Galaxy Note 2 after update

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Sep 17, 2013 2:10:51 PM
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Scholar

I had a similar issue with my Note II and it surrounded the phsycal updating of the software. 

 

After the software update my phone missed a step and did not fully update. Had to do a factory hard reset and then it went through the entire process. 

 

Once that happened everything worked fine. 

 

I'm guessing that step has been tried before, but in my case, it worked for me. 

I had a similar issue with my Note II and it surrounded the phsycal updating of the software. 

 

After the software update my phone missed a step and did not fully update. Had to do a factory hard reset and then it went through the entire process. 

 

Once that happened everything worked fine. 

 

I'm guessing that step has been tried before, but in my case, it worked for me. 

Sent from my Android powered Samsung Galaxy Note 4G LTE

Re: No wifi on Galaxy Note 2 after update

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Nov 9, 2013 4:11:49 AM
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Contributor

Hi There

 

My wifi stopped working a week or two ago: the phone connects right away (wifi logo on with traffic showing up) but the 4Glte logo stays on and no internet if i force the cellular display off. Apps forced on wifi like Netflix will send  "wifi required" error notification, even if wifi is on. The data manager  clearly shows a huge increase in cellular data.

 

I have restarted my router but I have 6-7 other devices including laptops and other phones working perfectly. Same issue when I am connecting to other routers (work, starbuck....).

 

I have uninstalled all apps upgraded since two weeks, restarted the phone etc... nothing has any effects.

 

A factory reset is the last option, I don't want to do it for now.

 

Help!

Hi There

 

My wifi stopped working a week or two ago: the phone connects right away (wifi logo on with traffic showing up) but the 4Glte logo stays on and no internet if i force the cellular display off. Apps forced on wifi like Netflix will send  "wifi required" error notification, even if wifi is on. The data manager  clearly shows a huge increase in cellular data.

 

I have restarted my router but I have 6-7 other devices including laptops and other phones working perfectly. Same issue when I am connecting to other routers (work, starbuck....).

 

I have uninstalled all apps upgraded since two weeks, restarted the phone etc... nothing has any effects.

 

A factory reset is the last option, I don't want to do it for now.

 

Help!

Re: No wifi on Galaxy Note 2 after update

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Nov 9, 2013 12:26:48 PM
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Mentor

Try using the ATT app for wifi, switching between that and the phone's built in wifi settings. Sometimes just setting the phone down near the router and leaving it was enough for it to connect after awhile. Rebooting the phone sometimes worked. I did do a factory reset but that didn't help. Do a backup first. The problem lasted about 2 months and after a couple more updates from ATT it started working fine on it's own. Now it works better than ever, connecting as soon as I pull into the driveway. I disabled the AT&T app as soon as the problem corrected itself.

Try using the ATT app for wifi, switching between that and the phone's built in wifi settings. Sometimes just setting the phone down near the router and leaving it was enough for it to connect after awhile. Rebooting the phone sometimes worked. I did do a factory reset but that didn't help. Do a backup first. The problem lasted about 2 months and after a couple more updates from ATT it started working fine on it's own. Now it works better than ever, connecting as soon as I pull into the driveway. I disabled the AT&T app as soon as the problem corrected itself.

Re: No wifi on Galaxy Note 2 after update

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Dec 20, 2013 4:18:33 PM
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Explorer

got note 3 works great

got note 3 works great

Re: No wifi on Galaxy Note 2 after update

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