Reply
Posted Jun 12, 2013
7:24:28 AM
Issues with Samsung Galaxy S2 since Jelly Bean update

Very excited that we have it now.  However, the main bug I'm finding is that I get no text message notifications.  Not in the lock screen, not in the notification tray.  The only way to see is to constantly check my SMS inbox constantly.  I've tried updated the phone 2 different times.  I finally reset the device completely but to no avail.  Anyone else having this or other issues?

 

Issues with Samsung Galaxy S2 since Jelly Bean update

9,011 views
34 replies
(1) Me too
(1) Me too
Post reply
Replies
(34)
0
(0)
  • Rate this reply
View profile
Jun 13, 2013 4:39:23 PM
0
(0)
Explorer
You can change that in the messaging settings

scroll until you see notifications, make sure its checked, and then also make sure message preview is checked

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

2 of 35 (8,859 Views)
0
(0)
  • Rate this reply
Jun 13, 2013 9:08:27 PM
0
(0)
Tutor

Yeah, did that. I figured out that it was because I had a third party SMS app (Handcent) and that as long as it was installed, I couldn't receive text notifications.  I just uninstalled Handcent, and now its working.

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

3 of 35 (8,840 Views)
0
(0)
  • Rate this reply
View profile
Jun 14, 2013 3:46:14 AM
0
(0)
Tutor

Gallery doesn't work after the update.  I can't access it yet I have lots of free space.  Any suggestions on a fix? 

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

4 of 35 (8,811 Views)
0
(0)
  • Rate this reply
View profile
Jun 14, 2013 3:55:08 AM
0
(0)
Teacher
I had that right after the update. I rebooted the phone - then connected it to Kies again (it didn't appear to change anything. After I disconnected the phone again, gallery worked. I did one other thing that might have helped - I tried the camera - it asked if I wanted to use the SD card for storage, and I said yes (as before). That might have fixed it.

Joe

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

5 of 35 (8,813 Views)
0
(0)
  • Rate this reply
View profile
Jun 14, 2013 3:59:26 AM
0
(0)
Tutor

I did all of that.  Gallery worked for a little while and stopped working again. I can't understand why.

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

6 of 35 (8,811 Views)
0
(0)
  • Rate this reply
View profile
Jun 14, 2013 6:17:34 AM
0
(0)
Teacher
I'm stumped. Mine still works. Maybe someone else will have an idea. You might try a full restart (pull the battery and reinsert)

Joe

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

7 of 35 (8,796 Views)
0
(0)
  • Rate this reply
View profile
Jun 14, 2013 6:44:20 AM
0
(0)
Mentor

That's an interesting bug. I use another third-party texting app, but it channels through SMS, and I don't have this issue. Thanks for sharing.

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

8 of 35 (8,792 Views)
0
(0)
  • Rate this reply
View profile
Jun 14, 2013 8:12:47 AM
0
(0)
Mentor

I didn't see this particular issue.  I noticed that my gallery shortcut on my homescreen disappeared, but it was there in the apps drawer.  When I opened it, it asked about using the SD card.  I said yes, and it's been working fine since then. 

 

I'll have to get used to the new layout, though. :smileyhappy:

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

9 of 35 (8,781 Views)
0
(0)
  • Rate this reply
View profile
Jun 14, 2013 1:33:52 PM
0
(0)
Tutor
Thank you. For some reason after a reset my Gallery will work for a while and then it will stop working again.
Glad to hear yours works fine. Must be my phone set up..

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

10 of 35 (8,743 Views)
0
(0)
  • Rate this reply
View profile
Jun 15, 2013 11:12:56 AM
0
(0)
Mentor
Maybe try clearing cache by holding volume up volume down and power buttons at startup until a menu pop up. Use volume down to select clean/ clear cache and power button to confirm.

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

11 of 35 (8,604 Views)
0
(0)
  • Rate this reply
View profile
Jun 17, 2013 7:51:55 AM
0
(0)
Scholar

One thing that has me wondering since my update is it seems the battery drains a little quicker... has anyone else seen anything with that? Looking at my battery options screen, with 4 hours and 24 minutes on battery, starting at 100%, the battery is at 64%. The "Screen" is at 54% (1 minute screen timeout) and the "Android OS" entry is next at 16%. That seems like a high percentage for "Android OS"... wouldn't this be more like a single digit percentage? The next entry is "Android System" at 6%, which seems reasonable.

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

12 of 35 (8,444 Views)
0
(0)
  • Rate this reply
View profile
Jun 17, 2013 1:00:10 PM
0
(0)
Tutor

It seems that there are more APPs running in the background.  The old OS came with an indicator APP that told you what was running and is no longer there with Jelly Bean.  I downloaded AVG Antiviris which ahs a performance tab that shows what's running - to "kill"

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

13 of 35 (8,408 Views)
0
(0)
  • Rate this reply
View profile
Jun 17, 2013 1:02:34 PM
0
(0)
Tutor
Thank you. I tried it but no luck. Went to the AT&T dealer and they hadn't heard of this problem. My just be my phone.since no one else seems to have the problem.

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

14 of 35 (8,409 Views)
0
(0)
  • Rate this reply
View profile
Jun 17, 2013 1:19:56 PM
0
(0)
Mentor

Do you mean the "task manager" button at the bottom of the recent apps list?  Yeah, that's gone, but it's been replaced by 3 buttons.

 

1. a pie chart looking button that shows all running apps. You can exit apps from there.

2. a Google Now button (little g).

3. a trash can button that apparently clears the list of recent apps.

 

I am also trying an app called Clean Master that, among other things, kills running apps in the background. Not sure it's helping, but...

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

15 of 35 (8,404 Views)
0
(0)
  • Rate this reply
View profile
Jun 17, 2013 1:26:47 PM
0
(0)
Mentor

You may want to try a 3rd party gallery app.  I use one called QuickPic, which I like better than the stock Gallery app.  Now, it has the limitation of only viewing photos/videos on your phone, and not ones synced with your Google+ Photos.

 

For Google+ Photos, I guess you can use the Google+ apps's photo feature, which is what I think Google wants you to use.

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

16 of 35 (8,401 Views)
0
(0)
  • Rate this reply
View profile
Jun 17, 2013 2:21:21 PM
0
(0)
Tutor

I don't have the pie chart looking button.  Do you need to load Google Now to get it? 

Trash can button? 

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

17 of 35 (8,378 Views)
0
(0)
  • Rate this reply
View profile
Jun 17, 2013 10:09:07 PM
0
(0)
Explorer

Does anyone else have a large amount of RAM being used, like 700+ on the regular

 

I don't have a whole lot of apps installed, and definitely close out processes I'm not using, yet it still gets hella high compared to previous OS versions.

 

Anyone?

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

18 of 35 (8,315 Views)
0
(0)
  • Rate this reply
View profile
Jun 18, 2013 6:52:00 AM
0
(0)
Scholar

After the upgrade, I cannot edit any existing calendar entries on the "My calendar" in my phone.  If I duplicate the entry, I can edit the duplicate.  I've also seen that when I view "My calendar" using a free app called "Business Calendar v1.3.3", I can edit the same apps that I am unable to edit using the default Google calendar!

 

Looks like this problem has not been fully resolved:  http://code.google.com/p/android/issues/detail?id=35877

 

 

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

19 of 35 (8,256 Views)
0
(0)
  • Rate this reply
View profile
Jun 18, 2013 8:49:43 AM
0
(0)
Mentor

That's a weird issue.  I'm using Business Calendar, and I haven't had any issues with adding or updating calendar entries.

 

Also, when you say that you're using the default Google Calendar, do you mean that you're using the Samsung calendar app that came with the phone, or the separate Google Calendar app?  https://play.google.com/store/apps/details?id=com.google.android.calendar&hl=en

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

20 of 35 (8,237 Views)
0
(0)
  • Rate this reply
View profile
Jun 18, 2013 8:52:52 AM
0
(0)
Mentor

I usually have high RAM usage, but then, I use a lot of apps, so... I guess that's normal for me.

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

21 of 35 (8,241 Views)
0
(0)
  • Rate this reply
View profile
Jun 18, 2013 11:01:30 AM
0
(0)
Scholar

I guess I'm referring to the Samsung calendar app.  It's the one just called "Calendar" on the home screen with the green stripe above a white page with "31" on it.  It looks like a top-bound spiral calendar, if that makes sense.

 

As I said, Business Calendar works just fine for new and existing entries, where the "Calendar" app won't let me edit anything existing.

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

22 of 35 (8,211 Views)
0
(0)
  • Rate this reply
View profile
Jun 18, 2013 11:02:01 AM
0
(0)
Scholar

I see that in the "Settings"->"Language and input"->"Keyboards and input methods", all three available keyboard choices are checked, with "Samsung Keyboard" and "Swype" dimmed but "Google voice typing" not dimmed. I can choose one default, but only between Samsung and Skype. I can update the settings for all three keyboards. It appears that all three keyboard methods are enabled and I can't check only one. Does anyone know why this is? I'm interested in having only one of the three enabled, in case it gives me some processing and/or battery usage improvement.

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

23 of 35 (8,211 Views)
0
(0)
  • Rate this reply
View profile
Jun 18, 2013 1:39:08 PM
0
(0)
Tutor

I finally got Gallery working (for the last two days).  I disabled the new apps that came with Jelly Bean - Google + and Google Play and Mini diary Apps. Don't know if that was the actual cause but Gallery works so I'll leave them disabled.

They may becausing other problems. 

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

24 of 35 (8,184 Views)
0
(0)
  • Rate this reply
View profile
Jun 20, 2013 8:15:23 AM
0
(0)
Community Specialist

Everyone, 

 

Thank you for posting the issues you're having since the update. This allows us to take a look in to it for you. Can you all please send a Private Message by clicking here ?  Please let us know the details of the issue, the frequency of the issue (whether it's intermittent or constant), your city and state, your cell number and your phone's IMEI. 

 

Gathering this information will certainly help in isolating the issues, and help with troubleshooting. 

 

Thank you! 


Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

25 of 35 (7,968 Views)
0
(0)
  • Rate this reply
View profile
Jun 20, 2013 6:50:02 PM
0
(0)
Mentor

I think this is because Swype has a partnership with Samsung to have their keyboard on all Samsung phones.  So Samsung makes their own keyboard and the one from Swype the two possible default options, and they cannot be unselected or removed.

 

I tried disabling Swype in Application Manager, and you can, but it doesn't change the list of available keyboards. It does make it impossible to change the settings when the keyboard is disabled.  I doubt that it'd make much difference in CPU or battery usage, though.

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

26 of 35 (7,920 Views)
0
(0)
  • Rate this reply
View profile
Jun 20, 2013 6:52:36 PM
0
(0)
Mentor

You disabled Google Play?!

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

27 of 35 (7,920 Views)
0
(0)
  • Rate this reply
View profile
Jun 20, 2013 7:14:59 PM
0
(0)
Tutor

Yes. I unistalled the updates to Google Play, Magazine and Movies and Google + first.  Then I was able to disable them in Settings/Applications Manager.

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

28 of 35 (7,918 Views)
0
(0)
  • Rate this reply
View profile
Jun 21, 2013 6:59:50 PM
0
(0)
Mentor

Oh ok. I'm assuming you don't mean that you uninstalled the Google Play Store (aka Android Market).

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

29 of 35 (7,816 Views)
0
(0)
  • Rate this reply
View profile
Jun 21, 2013 8:52:34 PM
0
(0)
Tutor

Sorry for the confusion. I just meant the Apps for Google Play Books; Play Magazines and Play Movies and Google +.  The rest are intact since everything works now. 

Re: Issues with Samsung Galaxy S2 since Jelly Bean update

30 of 35 (7,804 Views)
Share this post
Share this post